How to reset PIN
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Step 1: Log in with access code and PIN; OneLook or OneTouch
On mobile app
Tap on the left menu bar and select “Card services”.
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Step 2: Navigate to “Reset card PIN”
On mobile app
Enter the OTP sent to you via SMS.
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Step 3: Select the existing card that you would like to reset the PIN for
On mobile app
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Step 4: Enter your new 6-digit PIN and confirm it again
On mobile app
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Step 5: Enter the OTP sent to you via SMS and you’re done!
On mobile app
Your new PIN is now in effect.
For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC app to make your transactions.