How to request card replacement
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Step 1: Log in with your access code and PIN or fingerprint ID
On mobile app
Tap on the left menu bar and select “Card services”.
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Step 2: Navigate to “Replace Card”
On mobile app
Enter the OTP sent to you via SMS.
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Step 3: Select the existing card that you would like to replace
On mobile app
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Step 4: Select your reason for replacing the card and tap on “Next”
On mobile app
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Step 5: Confirm your mailing address and you’re done!
On mobile app
Your new card will be sent to your mailing address.
For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC app to make your transactions.