How to request card replacement
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Step 1: Login using an access code PIN, fingerprint ID, or Singpass
OCBC App
Tap on the “More” icon in the bottom navigation bar and tap on “Card Services”.
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Step 2: Navigate to “Replace Card”
OCBC App
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Step 3: Select the existing card that you would like to replace
OCBC App
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Step 4: Select your reason for replacing the card and tap on “Next”
OCBC App
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Step 5: Confirm your mailing address and you’re done!
OCBC App
Your new card will be sent to your mailing address.
For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC app to make your transactions.