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Step 1: Login with access code and PIN or fingerprint ID
On mobile app
Log in and tap on the menu icon at top left corner > ‘Documents’
On desktop
Log in with your Access Code and PIN
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Step 2: Choose ‘Manage Documents’
On mobile app
Tap on ‘Manage Documents’
On desktop
Click ‘Your accounts’ > ‘Documents’ > ‘Manage Documents’
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Step 3: Choose your preferred way of receiving letters
On mobile app
Tap on the ‘Letters’ tab and enable the ‘E-mail’ option if you wish to receive Letters via email (instead of hardcopy letters)
On desktop
Tap on the ‘Letters’ tab and enable the ‘E-mail’ option if you wish to receive Letters via email (instead of hardcopy letters)
For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC app to make your transactions.