There are 3 ways to log in:

1. OCBC OneTouch^TM - is available on Touch ID-enabled Apple phones or Android’s Fingerprint Authentication technology phones running on the latest operating system. One time activation on your mobile device is required.
2. One-time password (OTP) - Enter your Organisation ID, User ID and password in the relevant fields and click "Login". You will be prompted to enter a one-time password that can be obtained through SMS (if you registered your mobile number) or security token.
3. Security Token - Enter your Organisation ID, User ID and password in the relevant fields. Click "Login". The security token OTP screen will be displayed. Press the red OTP button on the security token. A 6-digit one-time password will be generated to be entered on screen.

You will only be prompted if you have a mobile number registered with OCBC Velocity.

To use SMS OTP, update your mobile particulars by completing the Apply and Manage OCBC Velocity and mail it back to us. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

Please ensure that you have:

1. Registered a valid mobile number/email address with us
2. Activated your hardware or digital token (OCBC OneToken) – you will need this to get a validation code

You may unlock your OCBC Velocity account immediately by going to:

Our OCBC Velocity log in page. Select ‘Forgot / Unlock’ and enter your login credentials to proceed

• Go to OCBC Velocity login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it.
• Enter your Organisation ID and User ID.
• Check the checkbox for ‘I agree and accept the Agreement’
• Click ‘Submit’
• Follow the on-screen instructions

Our OCBC Business app. Select ‘Forgot / Unlock’ below the ‘Password’ to proceed

• Tap ‘Login’
• On the login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it.
• Enter your OCBC Velocity Org ID and User ID
• Key in the OTP send to your registered number
• Key in your OneToken PIN
• Select the option and click submit
• I forgot my password. I wish to reset my password
• I remember my password. I will use it to unlock my account (for locked accounts only)

If you have not activated your new token and have not registered a valid mobile number with us, Complete the Apply & Manage OCBC Velocity Form to unlock your OCBC Velocity account. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. Once we receive and verify your form, we may take up to 7 business days to process your request.

For security reasons, your OCBC Velocity user account will be disabled if you do not log in once every 360 days.

To reactivate your account, either you or an authorised signatory can

• Get in touch with us through our contact form or
• Call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm).

Please ensure that you have:

1. Registered a valid mobile number/email address with us
2. Activated your hardware or digital token (OCBC OneToken) - you will need this to get a validation code

You may unlock your OCBC Velocity account immediately by going to:

Our OCBC Velocity log in page. Select 'Forgot / Unlock' and enter your login credentials to proceed

• Go to OCBC Velocity login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it
• Enter your Organisation ID and User ID
• Check the checkbox for ‘I agree and accept the Agreement’
• Click ‘Submit’
• Follow the on-screen instructions

Our OCBC Business app. Select ‘Forgot / Unlock’ below the ‘Password’ to proceed

• Tap “Login”
• On the login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it
• Enter your OCBC Velocity Org ID and User ID
• Key in the OTP send to your registered number
• Key in your OneToken PIN
• Select the option and click submit
• I forgot my password. I wish to reset my password
• I remember my password. I will use it to unlock my account (for locked accounts only)

If you have not activated your new token and have not registered a valid mobile number with us, Complete the Apply & Manage OCBC Velocity Form to unlock your OCBC Velocity account. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. Once we receive and verify your form, we may take up to 7 business days to process your request.

To add or remove users on behalf of your company, please complete the Apply and Manage OCBC Velocity and mail the form back to us. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

Please check if you have entered your login credentials correctly.