An administrator can reset forgotten passwords, create new Maker, etc. Any actions initiated by one administrator in OCBC Velocity must be approved by another administrator. As such, you need to appoint at least 2 administrators.

Note: This role does not apply to the Standard service package.

1. Upon log in, click on the "Administration" tab on the top menu
2. Select "Manage users"
3. Click "Modify"
4. Select "User" tab
5. Click "Add"
6. Specify a "User ID" and "Full Name" to the new user.
• User ID- New user's login ID
• Full Name – New user's name
• To issue a Security Token to a new user, ensure that the 'Request New Token' box is checked. Select the 'Token Type: Hardware Token'. S$50 will apply for each token requested.
• The new token will be sent to the Primary Contact Person indicated in the OCBC Velocity 'Manage users' maintenance.
7. Proceed to complete other information
8. Click 'Submit' once the details are completed
9. Authoriser to log in and approve

1. Upon log in, click on the "Administration" tab on the top menu
2. Select "Manage users"
3. Click "Modify"
4. Select "User" tab
5. Click on 'User ID' hyperlink that you wish to change the password
6. Click "Set Password"
7. Fill in the new password and click "Save"
8. Click "Submit".
9. Authoriser to log in and approve.

1. Upon log in, click on the "Administration" tab on the top menu
2. Select "Manage users"
3. Click "Modify"
4. Select "User" tab
5. Click on 'User ID' hyperlink that you wish to activate
6. Click "Activate"
7. Click "Save" and "Submit"
8. Authoriser to login and approve

1. Upon log in, click on the "Administration" tab on the top menu
2. Select "Manage users"
3. Click "Modify"
4. Select "User" tab
5. Click "Delete" icon
6. Click "Submit"
7. Authoriser to login and approve

1. Authoriser to log in and select "Administration"
2. Select "Pending Transactions"
3. Check that the View field near the top right corner is set to "Administration"
4. Click "Transaction Type" hyperlink and check details of the entry
5. Click "Approve Selected"

Please ensure that you have the appropriate software requirements and operating system / browser combinations.

Please ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

For Apple Mac:

For Tablets:

Please check your browser settings to ensure uninterrupted access to OCBC Velocity.

Currently, you are unable to login. Please try later. If you still encounter problems, please contact our Customer Service Centre.

An unexpected error has occured. Please contact the system administrator.

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Login box appears but unable to enter credentials.

The system is unable to process your Logon Request, Please try again after 10 minutes.

Please ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

*For Firefox version 24-26 users must manually enable TLS 1.2

For Apple Mac:

*For Firefox version 24-26 users must manually enable TLS 1.2

For Tablets:

*Users must manually enable TLS 1.2

Please check your browser settings to ensure uninterrupted access to OCBC Velocity.

Should you need immediate assistance, please call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm).

We could be experiencing some technical issues. If an error message appears telling you to try again in 10 minutes, it means we are already working to resolve the problem.

If the error message instructs you to call us, please do so at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm)

You may have entered an invalid Organisation ID, User ID or password.

- For customers with ‘Administrator’ roles, you may do so on OCBC Velocity directly
- For customers without ‘Administrator’ roles, please complete the Apply & Manage OCBC Velocity Account Form, select “Add New/Edit/Delete Existing User”, complete the details and send it back to us. Manage OCBC Velocity”

IF YOU ARE UNABLE TO VIEW THE FORM: You may not be able to open or view the PDF forms using your web browser e.g. Google Chrome. If you are unable to view the form, we recommend that you save a copy in your local drive to access the form outside of your web browser.