Help And Support
Mobile Banking - Authorisation
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Which type of transactions can I approve via the app?
You can approve cash and trade transactions - on the app and as well as on OCBC Velocity.
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Can I use the app to approve transactions submitted via OCBC Velocity?
Yes, you can approve transactions submitted via OCBC Velocity or the app.
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What are my options to approve a transaction?
You have the option to toggle between using SMS-OTP and security token to approve transactions.
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Can I approve an ad-hoc transaction using SMS-OTP?
No, a security token is required for all ad-hoc transactions.
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How do I identify if my transaction requires a security token for authorisation?
A security token is required for all ad-hoc transactions and for transactions created for added payees that show a security token icon.
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How can I approve trade transactions on the OCBC Business app?
Visit the App Store or Google Play to download the OCBC Business app.
Log in and click on the “Items to Approve” notification bar to approve your trade transactions.
For security reasons, a security token will be required to authorise your trade transactions.