If you are a sole proprietor or single director company, you can now update your mailing address or business name instantly when you login with OCBC Velocity. Select the update you would like under “Tools”.

No access to OCBC Velocity? Use our online forms here:
Update contact details
Update business address
Update business name or number

For other updates to your business accounts, please download and complete these forms that allow you to change authorised signatories, business name, address etc

Business Account Update Form
Board Resolution (if required)

If you are holding on to a Business Debit Card, please download and complete this form to update your contact details (including your mobile number which will allow you to receive SMS One-Time Password (OTP) for your Card). Note that your personal account notification for all your personal accounts with OCBC Bank will be sent to this mobile number and email address.

Update your Card contact details

Important:

If you have other services linked to this business account, please also complete the corresponding forms so that these services are updated:
OCBC Velocity (Business Internet Banking)

• Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

eAlerts@ocbc (SMS and email alerts)
Business Debit Card
Business Phone Banking (Phone Banking Services)

IF YOU ARE UNABLE TO VIEW THE FORMS: You may not be able to open or view the PDF forms using your web browser e.g. Google Chrome. If you are unable to view the form, we recommend that you save a copy in your local drive to access the form outside of your web browser.

Forms are best viewed on desktop using Adobe Acrobat Reader. If you are unable to view the content of this form, please download and save a copy in your local drive to access the form or upgrade your Adobe Reader to version 9 and above.

Please ensure that you have:

1. Registered a valid mobile number/email address with us
2. Activated your hardware or digital token (OCBC OneToken) – you will need this to get a validation code

You may unlock your OCBC Velocity account immediately by going to:

• Our OCBC Velocity login page. Select ‘Forgot / Unlock’ and enter your login credentials to proceed:
  • Go to OCBC Velocity login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it
  • Enter your Organisation ID and User ID
  • Check the checkbox for ‘I agree and accept the Agreement’
  • Click ‘Submit’
  • Follow the on-screen instructions
• Our OCBC Business Banking app. Select ‘Forgot / Unlock’ below the ‘Password’ to proceed:
  • Tap “Login”
  • On the login page, look out for ‘Forgot / Unlock’ below the ‘Password’ field and click it
  • Enter your OCBC Velocity Org ID and User ID
  • Key in the OTP send to your registered number
  • Key in your OneToken PIN
  • Select the option and click submit
    • I forgot my password. I wish to reset my password
    • I remember my password. I will use it to unlock my account (for locked accounts only)

If you have not activated your new token and have not registered a valid mobile number with us, complete the Apply & Manage OCBC Velocity Form to unlock your OCBC Velocity account. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.

Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. Once we receive and verify your form, we may take up to 7 business days to process your request.

If you have already activated your new token and registered a valid mobile number with us,

1. On the login page, look out for ‘Reset Password/ Unlock User’ below the ‘Password’ field and click it
2. Enter your Organisation ID and User ID
3. Check the checkbox for ‘I agree and accept the Agreement’
4. Click ‘Submit’
5. Follow the on-screen instructions

Note:
If you have not registered a valid mobile number with us, a new password will be mailed to you within 3 business days (mailing to a non-Singapore address may take longer). We will send you the new password to your mailing address in our records.

If you have not activated your new token:

• Complete the Apply and Manage OCBC Velocity to request for a new password. Please ensure that the business details and ‘Get new password’ fields are completed. Check out our step-by-step guide on how to submit your forms via secured email on Velocity.
• Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us
• We take 7 business days to act on your request. We will send you the new password to your mailing address in our records