Further to the notice published on 27 November 2024 and 12 December 2024 on Revisions to OCBC Business Account Terms and Conditions, we will be making additional amendments to the Business Account Terms and Conditions with effect from 1 January 2025 (inclusive of this date): 

The amendments are as follows:

(i) Singapore Product Addendum:

• Corresponding Chinese Language for Clauses 11A & 11B
  
  

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business-account-terms-and-conditions-effective1Jan25-updated.pdf from 12 December 2024 (inclusive of this date).

The OCBC Business Account Terms and Conditions will be amended with effect from 1 January 2025 (incusive of this date).

Thank you for banking with us.

The OCBC Business Account Terms and Conditions will be amended with effect from 16 December 2024 (inclusive of this date).

The amendment can be found in the following:

• Singapore Local Addendum:
  A notice regarding E-Payments User Protection Guidelines has been included.

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business-account-terms-and-conditions-effective16Dec24.pdf from 12 December 2024 (inclusive of this date).

Thank you for banking with us.

We refer to our notices of 30 September 2024 and 28 October 2024 regarding an update to descriptions for PayNow transactions in our statements and SWIFT messages (MT940, MT942, MT900 and MT910).

The revised descriptions will apply to transactions posted on and after 8 December 2024.

If you are currently using our statements and/or SWIFT messages for auto-reconciliation purposes, you may wish to update your system on 8 December 2024.
 
The revised descriptions are as follows:

¹ Only the first 11 characters (including spaces) will be shown in the statement/SWIFT message
² Only the first 26 characters (including spaces) will be shown in the statement/SWIFT message
³ Only the first 8 characters (including spaces) will be shown in the statement/SWIFT message

If you have any questions, please call our Business Banking hotline: OCBC website > Contact us.

The OCBC Business Account Terms and Conditions will be amended with effect from 1 January 2025 (inclusive of this date).
The amendments are as follow:
(i) Singapore Product Addendum:

• Clause 1: TIME DEPOSITS
  Added new clause 1.2
  Amended clause 1.5 (previously clause 1.4)
• Clause 11: TERMS AND CONDITIONS GOVERNING OCBC ONECOLLECT
  Added new clauses
  11A. SPECIFIC TERMS APPLICABLE TO ALIPAY PAYMENTS
  11B. SPECIFIC TERMS APPLICABLE TO DUITNOW QR PAYMENTS

(ii) Amended minor typographical and numbering errors.

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Jan25.pdf from 29 November 2024 (inclusive of this date).

Thank you for banking with us.

With effect from 1 January 2025 (inclusive of this date), we will be making Alipay+ and DuitNow QR available as new QR collection modes on OCBC OneCollect.

Please note that we will be amending the following pricing guides to reflect the charges for this new QR collection mode i.e. Alipay+ and DuitNow QR and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 1 January 2025 (inclusive of this date):

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide

Starting from January 1, 2025, we will begin charging all Singapore Dollar Business Accounts for specific over-the-counter branch transactions, including cash deposits (including bulk cash deposits), cash withdrawals, and cash cheque encashments.

Please refer to our Business Banking Pricing Guide available at Help & Support – Fees & Charges | OCBC Business Banking SG.

Thank you for banking with us.

From 1 January 2025 (inclusive of this date), we will be revising the number of free FAST payment and GIRO transactions to 80 per month, respectively, for Business Growth Account.

The OCBC Business Debit Card Agreement will be amended with effect from 11 December 2024 (inclusive of this date).

The amendments can be found in the following:

• Section 13: Disclosure of information
• Clause 13.3

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/pdf/forms/ocbc%20business%20card/bdc-cardmember-agreement-dec24.pdf from 11 November 2024 (inclusive of this date).

Thank you for banking with us.

Please refer to the table below on the changes effective from 5 December 2024 (inclusive of this date):

We will be amending the pricing guide to reflect the above changes and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 5 December 2024 (inclusive of this date):

• Foreign Business Account Pricing Guide

Thank you for banking with us.

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

The Connectivity Channels Terms and Conditions will be amended with effect from 1 December 2024 (inclusive of this date).

The amendments can be found in the following:

(i) Section 2: Authorisation and Instructions
Clause 2.4

(ii) Section 5: Consent for Disclosure, Etc
Clause 5.1

(iii) Section 13: General
Clause 13.17

(iv) Section 14: Definitions and Interpretation
Clause 14.1

The revised version of the Connectivity Channels Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/eBanking/connectivity-channels-terms-and-conditions-effective1Dec24.pdf.

Thank you for banking with us.

The Corporate API/SDK Terms of Use will be amended with effect from 1 December 2024 (inclusive of this date).

The amendments can be found in the following:

(i) Part 4: General Terms
Clause 13.7

The revised version of the Corporate API/SDK Terms of Use will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/eBanking/corporate-api-service-terms-of-use-effective1Dec24.pdf from 1 November 2024 (inclusive of this date).

Thank you for banking with us.

The OCBC Business Account Terms and Conditions will be amended with effect from 1 December 2024 (inclusive of this date).

The amendments can be found in the following:

(i) Section A: General Terms and Conditions
Clauses 11.1, 15.21

(ii) Section C: Definitions and Interpretation
Clause 1.1

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business-account-terms-and-conditions-effective1Dec24.pdf from 1 November 2024 (inclusive of this date).

Thank you for banking with us.

We refer to the notice we posted on 30 September 2024 regarding an update to descriptions for PayNow transactions in our statements and SWIFT messages.

The update has been postponed; we will post a further notice and send affected customers an email once a new date is confirmed.

If you have any questions, please call our Business Banking hotline: OCBC website > Contact us.

We are sorry for any inconvenience caused.

Thank you.

Dear Valued Customer

We wish to inform you that we will be updating the formats of descriptions for PayNow transactions in our statements and SWIFT messages (MT940, MT942, MT900 and MT910).

This change will apply to transactions posted on and from 27 October 2024.

If you are currently using our statements and/or SWIFT messages for auto-reconciliation purposes, you may wish to update your system on 27 October 2024.
 
The descriptions for PayNow transactions will be updated to the following formats:

¹ Only the first 11 characters (including spaces) will be shown in the statement/SWIFT message
² Only the first 26 characters (including spaces) will be shown in the statement/SWIFT message
³ Only the first 8 characters (including spaces) will be shown in the statement/SWIFT message

If you have any questions, please call our Business Banking hotline: OCBC website > Contact us.

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended with effect from 1 October 2024 (inclusive of this date).

The amendments can be found in the following:

• Singapore Product Addendum:

Clauses 13.1, 13.2, 13.3, 13.4, 13.5, 13.6, 13.7, 13.8, 13.9, 13.10, 13.11, 13.12, 14.1

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Oct24.pdf from 23 September 2024 (inclusive of this date).

Thank you for banking with us.

Dear Valued Corporate Customers,

Please refer to the table below on the changes effective from 1 October 2024 (inclusive of this date):

We will be amending the pricing guide to reflect the above changes and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 1 October 2024 (inclusive of this date):

• Business Banking Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customers,

With effect from 15 July 2024 (inclusive of this date), we will be making WeChat Pay available as a new QR collection mode on OCBC OneCollect.

Please note that we will be amending the following pricing guides to reflect the charges for this new QR collection mode i.e. WeChat Pay and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 15 July 2024 (inclusive of this date):

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customer,

With effect from 15 July 2024, there will be revisions to the OCBC Business Loans Terms and Conditions.

• New clause 17: Pre-Approved Loans

The revised version of the OCBC Terms & Conditions governing Business Loans will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/pdf/loans/terms-and-condition-governing-business-loans.pdf from 5 July 2024.

Thank you for banking with us.

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended to reflect the new names of Singapore legislation with effect from 1 August 2024 (inclusive of this date).

The amendments can be found in the following:

Singapore Local Addendum:
Clauses 4.1 (a), 6.3, 6.7, 7.1

Singapore Product Addendum:
Clauses 12.22, 12.41, 14.1

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Aug24.pdf from 1 July 2024 (inclusive of this date).

Thank you for banking with us. 

Dear Valued Corporate Customers,

With effect from 27 June 2024 (inclusive of this date), we will be making ShopeePay available as a new QR collection mode on OCBC OneCollect.

Please note that we will be amending the following pricing guides to reflect the charges for this new QR collection mode i.e. ShopeePay and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from  27 June 2024 (inclusive of this date):

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customers,

From 1 July 2024 (inclusive of this date), we will be revising GIRO charges for Outward GIRO as follows:

Dear Valued Corporate Customers,

From 1 July 2024 (inclusive of this date), we will be revising GIRO charges for Outward GIRO as follows:

Thank you for banking with us.

Dear Valued Corporate Customers,

From 1 July 2024 (inclusive of this date), we will be revising GIRO charges Outward GIRO as follows:

Dear Valued Corporate Customers,

With effect from 1 July 2024, we will no longer offer INR demand draft issuance. Please pay via other alternatives such as telegraphic transfer.

Please remind your beneficiaries to deposit their OCBC-issued INR demand drafts within 6 months from issuing date.

Thank you for banking with us.

Dear Valued Corporate Customers,

With effect from 17 June 2024, Hong Kong Dollar (HKD) payment via International Automated Clearing House (IACH) will no longer be offered due to a local market change relating to the payment clearing scheme in Hong Kong.

Overseas remittances in HKD may still be effected via Outward Telegraphic Transfer.

Thank you for banking with us.

Dear Valued Corporate Customers,

With effect from 1 June 2024 (inclusive of this date), the service charge for JPY Business Accounts will be removed.

Please note that we will be amending the following pricing guides to reflect the change which is set out above and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 1 June 2024 (inclusive of this date):

• Business Banking Pricing Guide
• Corporate and Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customers,

From 1 April 2024 (inclusive of this date), we will be implementing a USD Cheque Issuance and USD Cheque Deposit fee of US$1 /cheque in line with an industry-wide measure to better reflect increasing cheque processing costs.

Please refer to the table below.

Cheques

For more information on this industry-wide measure, please refer to the MAS announcement at:

https://www.mas.gov.sg/news/media-releases/2023/mas-announces-end-2025-timeline-to-eliminate-corporate-cheques

We encourage you to adopt electronic payment methods such as Telegraphic Transfers for your USD payments.

Please also note that we will be amending the following pricing guides to reflect the above changes and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 1 April 2024 (inclusive of this date).

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended with effect from 1 April 2024.

The amendment can be found in the following:

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Apr24.pdf from 1 March 2024.

Thank you for banking with us.

Dear Valued Corporate Customer,

Our Offsite Quick Cheque Deposit Box service at various locations will be discontinued from 5 March 2024, 3.30pm.

You may visit our nearest full-service branch for your cheque deposit and other banking needs.

We apologise for any inconvenience caused and appreciate your kind understanding.

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended with effect from 1 March 2024.

The amendments can be found in the following:

(i) Section A: General Terms and Conditions
Clauses 3.4, 8.2, 8.3, 8.4, 11.1, 11.2, 12.1, 13.1, 14.1, 14.2, 15.6, 15.13

(ii) Section B: Terms & Conditions Governing Electronic Services
Clauses 2.1, 3, 4, 5, 6, 7, 8, 9

(iii) Section C: Definitions and Interpretation
Clauses 1.1, 2.2

(iv) Singapore Local Addendum:
Clauses 5, 6, 7

(v) Singapore Product Addendum:
Clauses 8.22, 11.4, 11.13, 11.14, 12, 13.5, 13.9, 14.1

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Mar24.pdf from 1 February 2024.

Thank you for banking with us.

From 1 January 2024, we will be revising the Annual Service Fees for the OCBC Business Credit Card and OCBC Corporate Credit Card.

From 1 January 2024, we will be revising the Annual Service fee Fee for the OCBC Corporate Credit Card from S$100.00 to S$109.00 (including GST).

Dear Valued Corporate Customers,

There will be a revision of the prices of our Reusable Bag and Security Tag, effective 1 January 2024 (inclusive of this date).

Please also note that we will be amending the following pricing guides to reflect the above changes and the amended versions of the same will be available at Help & Support – Fees & Charges | OCBC Business Banking SG from 1 January 2024 (inclusive of this date):

• Business Banking Pricing Guide
• Corporate and Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customer,

Our Offsite Quick Cheque Deposit service will be discontinued on 29 Dec 2023.

The last collection of cheques will be on 29 Dec 2023 at 3:30pm.

Your cheque deposit and other banking needs will continue to be served by the nearest full-service branch at:

Tiong Bahru Plaza Branch
302 Tiong Bahru Road
#01-125/126 Tiong Bahru Plaza
Singapore 168732

We apologise for any inconvenience caused and appreciate your kind understanding.

¹ Commission-in-lieu of exchange is applicable when there is no foreign exchange involved.

Dear Valued Corporate Customers,

With effect from 18 November 2023, we will no longer offer EUR demand draft issuance. Please pay via other alternatives such as telegraphic transfer.

Please remind your beneficiaries to deposit their OCBC-issued EUR demand drafts within 6 months from issuing date.

Dear Valued Corporate Customers,

We will be revising the charges for coin deposit/withdrawal and exchange services which are performed at Teller Counter at our branches from 1 September 2023 (inclusive of this date).

Please also note that we will be amending the following pricing guides to reflect the above changes and the amended versions of the same will be available at Help & Support - Fees & Charges | OCBC Business Banking SG from 1 September 2023:

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

Thank you for banking with us.

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended with effect from 1 September 2023.
The amendments can be found in the following:

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1Sep23.pdf from 1 August 2023.

Thank you for banking with us.

Dear Valued Corporate Customers,

In line with Singapore’s Smart Nation vision to be cheque-free, we will be implementing the following SGD cheque related changes from 3 July 2023.

• Implementation of SGD Cheque Deposit Fee of SGD 0.75/cheque
• Implementation of SGD Cheque Book Issuance Fee of SGD 25/cheque book for:
  • Newly opened Business Growth Account, Business Entrepreneur Account Plus and Business Foreign Account accounts (from first cheque book onwards)
  • Existing Business Entrepreneur Account Plus and Business Foreign Account accounts (for subsequent cheque books)
• Cessation of auto cheque book issuance for newly opened Business Growth Account, Business Entrepreneur Account Plus and Business Foreign Account accounts. Customers may request for cheque book by contacting our Business Banking Service Managers at +65 6538 1111, or submitting a Request for Corporate Cheque Book form, a copy of which is available at http://www.ocbc.com/business-banking/Forms.html under the Account Activities category.

Note: For existing Business Growth Account, Business Entrepreneur Account Plus and Business Foreign Account accounts, subsequent cheque book will be auto issued when your existing cheque book is about to be used up and is chargeable at SGD 25/cheque book. If you would like to cease auto cheque book issuance for your existing accounts, please submit a Request for Corporate Cheque Book form (indicate under the OTHER REQUEST section) before 3 July 2023. Otherwise, you are deemed to have consented to auto-issuance of subsequent cheque books at a charge of SGD 25/cheque book.

We encourage you to adopt electronic payment methods such as GIRO, FAST and Paynow.

Please also note that we will be amending our pricing guides to reflect the above changes.

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

Dear Valued Corporate Customer,

As part of the Bank’s effort to go paperless, you can now download your
e-Statement from Velocity. We will stop sending hardcopy month end account
statements to clients on Standard and Classic Velocity Service Packages after the
May 2023 month end statement. To learn more about corporate eStatement, please
visit: www.ocbc.com/business-banking/help-and-support/account-details/e-statements

Dear Valued Corporate Customer,

With the closure of the Esso petrol station at 3551 Ang Mo Kio Ave 3, our Offsite Quick Cheque Deposit service will be discontinued.

The last collection of cheques will be on 30 May 2023 at 3:30pm.

Your cheque deposit and other banking needs will continue to be served by the nearest full-service branch at:

Ang Mo Kio Central Branch

53 Ang Mo Kio Ave 3

#B1-32/33 AMK Hub

Singapore 569933

We apologise for any inconvenience caused and appreciate your kind understanding.

Dear Valued Corporate Customer,

The OCBC Business Account Terms and Conditions will be amended with effect from 1 April 2023.

The amendments can be found in Section A: General Terms and Conditions:

• New Clauses 9.8A, 10.4A, 15.25
• Amended Clauses 10.8, 14.1, 15.12

Section C: Definitions and Interpretation:

• Amended Clauses 1.1

Singapore Local Addendum:

• Removed Clauses 5.8 to 5.10
• Amended Clauses 6.1

Singapore Product Addendum:

• Amended Clauses 1.2, 15.1
• New Clauses 14.0 – 14.9

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/PDF/business_account_terms_and_conditions_effective1april23.pdf from 1 March 2023.

Thank you for banking with us.

Dear Valued Customers,

In the Singapore Budget 2022, the Minister for Finance announced that the GST rate will be increased from:

1. 7% to 8% with effect from 1 January 2023; and
2. 8% to 9% with effective 1 January 2024.

Please refer to the table below which sets out the existing and new fees and charges, for 3 of our products and services which are affected by these changes:

Please also note that we will be amending the following documents to reflect the new fees and charges which are set out in the table above:

• Business Banking Pricing Guide
• Corporate & Institutional Banking Pricing Guide
• Foreign Business Account Pricing Guide

 For more information on the GST rate increase, please refer to IRAS’s website (https://www.iras.gov.sg).

¹This includes the use of OCBC’s electronic services (including electronic banking channels and/or platforms) from the sanctioned countries and territories.

Dear Valued Corporate Customers,

Effective 1 November 2022, there will be revisions to the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme (“The Programme”).

Under The Programme, cardholders will now enjoy up to 1% rebate on their everyday business spend:

1. 0.2% base rebate on all Base Transactions; and
2. 0.8% bonus rebate on Business Travel, E-commerce Business and E-commerce Retail transactions, in addition to the 0.2% base rebate.

For a revised copy of the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme, visit the OCBC website > Business Banking > SMEs > Transactions > Transfers in Singapore dollars > Scroll down to Business Debit Card.

If you require more information, please contact our hotline at 1800 363 3333.

Thank you for banking with OCBC.

Dear Valued Corporate Customers,

With effect from 1 November 2022, there will be a revision to the service charge for CHF and EUR Business Accounts.

Service charge will be calculated on daily basis and is subject to periodic revision based on market conditions.

Thank you for banking with us.

Dear Valued Corporate Customers,

With effect from 1 November 2022, there will be a revision to the monthly service charge for Business Growth Account as follows:

Thank you for banking with us.

Dear Express Bulk Cash Deposit Customers,

We are revising the daily cut-off time for the deliverance of security bags with effect from 15 August 2022.

We apologise for any inconvenience caused and appreciate your kind understanding.

Dear Valued Corporate Customers,

With effect from 1 August 2022, there will be a revision to the monthly account fee and monthly service charge for Business Foreign Accounts – SGD Chequing Account and Multi-Currency Business Account as follows:

Visit https://www.ocbc.com/business-banking/help-and-support/accounts-and-services/business-foreign-accounts-pricing-guide for more information.

Thank you for banking with us.

With effect from 15 May 2022, there will be a change in service fee charged for cash withdrawal performed at non-OCBC ATMs in Malaysia. For cash withdrawals performed in Malaysia using OCBC Corporate ATM Card and Business Debit Card, below fees will apply:

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Cost incurred by the Bank due to this currency conversion, together with the administrative fee, will be debited to your account as part of the foreign currency transaction.

The change in service fee for cash withdrawal performed at non-OCBC ATMs in Malaysia is due to the discontinuation of MEPS-NETS service. More details on the discontinuation of the MEPS-NETS service are available at https://www.ocbc.com/personal-banking/help-and-support/atms/general#meps-discontinuation-wef15may22.

Thank you for banking with OCBC.

With effect from 3 March 2022, we will be implementing written policies and procedures in respect of our placement and/or execution of customers’ orders on the best available terms (commonly referred to as “Best Execution”). For more details, please refer to the “Best Execution Policy” document that will be made available on https://www.ocbc.com/group/policies.

Dear Valued Corporate Customer,

With effect from 1 January 2022, the OCBC Business Account Terms and Conditions will be amended.

The amendments can be found in the Singapore Product Addendum:

• New Clauses 11.14 to 11.16

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/pdf/business_account_terms_and_conditions.pdf from 1 December 2021.

Thank you for banking with us.

Dear Valued Corporate Customer, 

With effect from 8 November 2021, there will be revisions to the OCBC Business Account Terms and Conditions.

The revisions can be found in the Singapore Product Addendum: 

• New Clause 12

The revised version of the OCBC Business Account Terms and Conditions will be available on https://www.ocbc.com/iwov-resources/sg/ocbc/business/pdf/business_account_terms_and_conditions.pdf from 8 November 2021.

Thank you for banking with us.

Digital Business Dashboard Frequently Asked Questions

If you have registered and been using the Digital Business Dashboard before 29th November 2021, please take note of the following.

GENERAL

1. What has changed?

The Digital Business Dashboard will no longer be available effective from 29th November 2021. Consequently, from 29th November 2021, you will no longer be able to access the Digital Business Dashboard through the display link from Velocity that is current found on the top right-hand corner as depicted below.

2. Is there any impact to my data that was previously reflected on the Digital Business Dashboard?

No. The Digital Business Dashboard is a dashboard that draws data from the online business applications provided by your relevant service providers that you already use and have.

Your respective metrics (Tiles) data from your respective online business applications will not be affected. You can still access the data from your respective applications.

3. What will happen to the other apps that I have purchased online previously?

The subscriptions for the other third party applications and services you may have connected or purchased through the Digital Business Dashboard will still be active and unaffected. You may still be able to login directly through the respective platforms and/or applications provided by the relevant third party service providers.

4. Is there any cost to me now that the Digital Business Dashboard is no longer available?

No. The Digital Business Dashboard was provided free of charge, and there is similarly no charge now that the dashboard is no longer available.

5. What happens to my data previously displayed on the Digital Business Dashboard?

The data that is generated, collected and/ or processed by the online business applications provided by the relevant third-party service providers (as made available through Digital Business Dashboard) will continue to be stored and processed by them, in accordance with their relevant terms and conditions and privacy policies. Please refer to them directly for more details.

Your banking data (including without limitation, data relating to your accounts and the services and/or products provided by OCBC to you) will only be retained on the Digital Business Dashboard for a limited duration to ensure a smooth transition before it is deleted and removed from the Digital Business Dashboard. Your banking data will continue to remain available in Velocity.

6. Do I need to terminate the connections from my existing apps to the business dashboard?

No. There is no action required on your end and you would still be able to access your respective online business applications from the platforms and/or applications provided by the relevant third party service providers.

With effect from 4 December 2021, our business banking desk at OCBC Centre branch is available from Monday to Friday, 9.00am to 4.30pm. We are closed on Saturday, Sunday and Public Holidays.

OCBC Centre Branch
65 Chulia Street #01-01
OCBC Centre
Singapore 049513

Our business account opening service remains available online 24/7. Simply scan on the QR code or search for ‘OCBC Business Account’.

For other enquires, visit https://www.ocbc.com/business-banking or contact our Business Banking Service Managers at +65 6538 1111, from Monday to Friday, 8am to 8pm.

Dear Valued Corporate Customers,

Kindly note that we will be revising the Service Fee to Service Charge in our pricing guide.

In addition, the Service Charge for CHF, EUR and JPY Business Accounts will be computed based on daily balance instead of monthly average balance. There are no changes to existing threshold or interest rates.

^*Service charge will be calculated on daily basis, and is subject to periodic revision based on market conditions.

Thank you for banking with us.

We wish to inform you that Toa Payoh Central Business Banking Desk will be permanently closed from 1 June 2021.

To open a new business account, simply apply online.

Our Business Banking Desk services are available at:

OCBC Centre Branch

65 Chulia Street #01-01
OCBC Centre
Singapore 049513

Operating Hours
Mon-Fri: 9.00am to 4.30pm
Sat: 9.00am to 11.30am
Sundays and Public Holidays: Closed

Please contact our Business Banking Service Managers at +65 6538 1111 if you have further queries. Our hotline is open from Mondays to Fridays, 8am to 8pm.

Thank you.

Dear Valued Corporate Customer,

Effective 1 May 2021, we will be revising the terms and conditions for trade finance applications.

Please download the latest application forms with the revised terms and conditions from https://www.ocbc.com/business-banking/help-and-support/trade, starting 1 May 2021.

Do note that old application forms will no longer be accepted after 30 June 2021.

Please contact our Trade Finance service staff through the Trade Hotline at (65) 6318 7777 if you have further queries.

Thank you for banking with us. We look forward to your continued support.

Dear Valued Corporate Customers,

Effective 1 April 2021, there will be revisions to the Terms and Conditions Governing OCBC Business
Debit Card Rebates Programme (“The Programme”). The revisions are as follows:

Under Clause 3: Other Conditions

The revised copy of the Terms and Conditions Governing OCBC Business Debit Card Rebates
Programme (“The Programme”) can be found at bit.ly/BDCApr21.

If you require more information, please contact our hotline at
Thank you for banking with OCBC.

Dear Valued Corporate Customers,

With effect from 1 June 2021, the branch cable charge fee for Outward Remittance Telegraphic Transfer will be revised as follows:

Outward Remittances

Customers are encouraged to login to OCBC Velocity account to make Telegraphic Transfer transaction.

Please feel free to approach any of our branch staff if you need further assistance on this matter. Alternatively, you can contact our Business Banking Commercial Service Centre at +65 6538 1111.

Thank you for banking with us.

Dear Valued Corporate Customers,

Effective 1 April 2021, there will be revisions to the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme (“The Programme”). The revisions are as follows:

Under Clause 3: Other Conditions

The revised copy of the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme (“The Programme”) can be found at bit.ly/BDCApr21.

If you require more information, please contact our hotline at 1800 363 3333.

Thank you for banking with OCBC.

Dear Valued Customers,

We wish to inform you of the following revisions:

1. Discontinuation of Reusable Security Bags and Tags supplied by Envopak with immediate effect

   The Reusable Security Bags or Tags supplied by Envopak have been discontinued with immediate effect.

   You may order the new Reusable Security Bags or Tags supplied by Tydenbrooks any time by completing the Application Form for Express Bulk Cash or Cheque Deposit and submitting the form to your Relationship Manager or Business Banking Service Manager or your preferred OCBC branch for collection of bags.

   Do take note that the Security Tags supplied by Tydenbrooks cannot be used on the Security Bags supplied by Envopak. The purchase of the new Reusable Security Bags or Tags is required for your continued use of Express Bulk Cash or Cheque Deposit service.

2. Revision of price for the purchase of OCBC Reusable Security Bag effective 1 March 2021

   Product Description	Current Price	Revised Price (Inclusive of GST)
   OCBC Reusable Security Bag Size: 305mm(W)x 405mm(L)x75mm(H) Code: TNS001	$53.00	$56.00

   Thank you for your continued support.

Dear Valued Customers,We wish to inform you that our Business Banking Desks will be closing at 3pm on 29 January 2021(Friday) for a company event.

OCBC Centre Branch’s Desk will resume the next day on 30 January 2021 (Saturday).

Please contact our Business Banking Service Managers at +65 6538 1111 if you have further queries.

Thank you for your continued support.

We wish to inform you that the last day of operations for Ubi Business Banking Centre will be on 30 October 2020 at 5.30pm.

You may visit our nearest branch, OCBC Paya Lebar Square branch, located at 60 Paya Lebar Road, #01-45, Singapore 409051, for your banking needs. Alternatively, our counter services are also available at all OCBC branches. Please see our branch locator for a list of our branches.

For business account opening service, please visit any of our Business Banking Desks below. Alternatively, our online business account opening service is available 24/7.

Please contact our Business Banking Service Managers at +65 6538 1111 if you have further queries.

Thank you for your continued support.

Dear Corporate Customers,

To reduce the need to handle physical cash or cheques especially during this difficult COVID-19 period, we encourage you to transact with us digitally on Velocity@ocbc (business internet banking) at www.ocbc.com/velocity to enjoy the benefits of digital payments and make payments to PayNow registered individual/business via NRIC, mobile number or UEN. Find out how to do so at www.ocbc.com/paynowpayments

We will be offering the promotion below.

Now we are:

• extending outgoing FAST/PayNow offer till 31 December 2020
• providing the number of free transactions to 50/month (Business Growth Account will continue to enjoy unlimited free FAST and GIRO transactions)

^* Rebates on FAST/PayNow outgoing transactions of S$0.50/per transaction will be credited to your account in the following month.

How can my company enjoy this promotion?

Terms and conditions

1. OCBC Bank reserves the right to vary these terms and conditions at any time at its absolute discretion without notice.
2. OCBC Bank’s decision on all matters relating to this promotion is final and binding.

Dear Valued Corporate Customers,

Effective 1 June 2020, there will be revisions to the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme (“The Programme”). The revisions are:

The revised copy of the Terms and Conditions Governing OCBC Business Debit Card Rebates Programme (“The Programme”) can be found at https://bit.ly/2WrcOTf

If you require more information, please contact our hotline at 1800 363 3333.

Thank you for banking with OCBC.

• 1800 363 3333 for personal banking customers
• 1800 773 6437 for premier banking customers
• +65 6538 1111 for business banking customers

• New Clause 16A
• New Clause 27.5

• Revised Clause 2.3

• New Section E
• New definition of “PayNow” under Section B Clause 1

Dear Corporate Customers,

We wish to remind you that, from 1 October 2019, S$0.75 is applicable to every SGD cheque cleared. To further support the shift to cheque-free alternatives, we are offering the first 30 free FAST/PayNow outgoing transactions each month via Velocity@ocbc/Business Mobile Banking.

As part of the nationwide initiative to go chequeless, we urge you to appl for Velocity@ocbc (business internet banking) at www.ocbc.com/velocity to enjoy the benefits of digital payments.

You can save on cheque charges simply by making payments to PayNow registered individual/business via NRIC, mobile number or UEN instead. Find out more at www.ocbc.com/paynowpayments.

To help you get started on the digital journey, we are offering the promotion below:

How can my company enjoy this promotion?

Terms and conditions

1. OCBC Bank reserves the right to vary these terms and conditions at any time at its absolute discretion without notice.
2. OCBC Bank’s decision on all matters relating to this promotion is final and binding

Dear Valued Corporate Customers,

We wish to inform you that Bukit Batok Business Banking Centre will close at 5pm on 15 April 2019.

Submission of trade finance documents
The last submission of your trade finance documents at the Trade Document Deposit Box will be at 2:30pm on 15 April 2019. Any trade finance documents submitted via the Trade Document Deposit Box after this time will not be processed by the Bank.

Collection of trade finance documents
Please arrange to collect your trade finance documents by 5pm on 15 April 2019. Any uncollected trade finance documents will be returned to OCBC Tampines Centre 2.

Your submission / collection of trade finance documents will continue to be served at the following centres:

Please contact our Business Banking Service Managers at +65 6538 1111 if you have further queries.

Thank you for your continued support.

Dear Valued Corporate Customers,

We wish to inform you that from 1 October 2018, there will be changes to the interest rates for
the Foreign Currency Call Account.

The revised interest rates will be reflected on the Foreign Currency Call Account webpage from 1 October 2018.

Thank you for banking with OCBC.

• signature is not in accordance with signing condition
• signature differs or is incomplete
• second drawer's signature is missing

From 1 May 2017, we will be revising marked cheque fees to S$100 per cheque.

This will apply to marked cheques from both OCBC and other banks presented for funds to be credited on the same day.

These revised fees will be reflected in the business pricing guides and business foreign accounts pricing guide from 1 May 2017.

Please feel free to approach any of our branch staff if you need further assistance on this matter. Alternatively, you can contact our Business Banking Commercial Service Centre at +65 6538 1111.

Thank you for banking with us.

Dear Valued Corporate Customer,

From 4 April 2017, we will charge S$40 for SGD returned cheques issued from your SGD business accounts if:

• you did not countersign on cheque with alteration
• you did not state complete amount in words
• you did not state clear and correct amount in words and figures
• the words and figures do not match

Please issue your cheques correctly to avoid incurring this fee.

Please approach any of our branch staff if you have any further questions. Alternatively, you can contact our Business Banking Commercial Service Centre at +65 6538 1111.

We look forward to serving you.

Dear Valued Corporate Customer,

The courier charges for SGD and USD chequebooks will increase by $2 from 1 April 2017.

Notes:

Charges are for each delivery trip.

* Charge is only for the delivery of the cheque book. (exclude chequebook issuance fee of $25 which is only applicable for Business Growth Account)

1 Delivery on the next business day if request is received before 3.45pm on a business day.

2 Delivery is by 5pm, same business day if request is received before 10.45am on a business day

You can obtain the latest version of the request form from Business Banking FORMS page: http://www.ocbc.com/business-banking/Forms.html starting from 1 April 2017.

• under Category :Account Activities
• Corporate Cheque Book Request Form

Please approach any of our branch staff if you have any further questions. Alternatively, you can contact our Business Banking Commercial Service Centre at +65 6538 1111.

Dear Valued Corporate Customers,

From 1 January 2017, Easi-ProCheck service for SGD Business Accounts will be discontinued.

You can use one or more of these options to make payment from 1 January 2017:

• Standard cheque book;
• Self-printing cheques; or
• e-payment via Velocity@ocbc

If you have further queries, please call our Business Banking Commercial Service Centre at +65 6538 1111.

We look forward to your continuing support.

Dear Valued Corporate Customers,

In line with the new Common Reporting Standard (CRS) Policy, there will be revisions to
the OCBC Business Account Terms and Conditions.

With effect from 5 December 2016, the existing Clause 40 under Section A: General
Terms and Conditions will be expanded to include reference to the CRS Policy:

40. FATCA and CRS Policies

The Bank’s Foreign Account Tax Compliance Act (FATCA) Policy (the “FATCA
Policy”) and the Bank's Common Reporting Standard (CRS) Policy (the "CRS
Policy") form part of the terms and conditions governing the Customer’s
relationship with the Bank established under these Terms and Conditions. The
FATCA Policy and the CRS Policy shall be binding on the Customer and the
Customer agrees to comply with and adhere to the FATCA Policy and the CRS
Policy, which are accessible at www.ocbc.com/business-policies or available on
request. These Terms and Conditions are subject to the FATCA Policy and the
CRS Policy. Should there be any conflict or inconsistency between any of the
contents of the FATCA Policy and/or the CRS Policy and these Terms and
Conditions, the contents of the FATCA Policy and/or the CRS Policy (as applicable)
shall prevail.

Starting 5 December 2016, you can:

• download the latest copy of the OCBC Business Account Terms and Conditions
  from www.ocbc.com/business-banking/Forms.html
  
  
• access the full set of policy at www.ocbc.com/business-policies