In line with the Bank’s enhanced anti-scam measures, you may now suspend the operation of your OCBC bank accounts and OCBC cards (including the operation of these accounts and cards through OCBC Digital) via our Personal Banking dedicated hotline if you have detected fraudulent transactions being made on your accounts or cards.

You may suspend the operation of your OCBC bank accounts and cards (including the operation of these accounts and cards through OCBC Digital) via our Personal Banking hotline by following the steps below:

Personal Banking hotline 1800 363 3333 or +65 6363 3333 if calling from overseas) steps:

• Press 8 to temporarily suspend your accounts
• Enter 7-digit NRIC number followed by the hash(#) key
• Press 1 to confirm NRIC
• Enter 16-digit credit or debit card number, or 10-digit ATM card number
• Press 1 to confirm card number
• Press 1 to confirm account and cards suspension

This service suspends the following:

• The use of your current and savings accounts (including joint accounts – if the joint account is suspended, joint account holders cannot withdraw from/ place deposits into the affected joint account), whether through OCBC Digital (including OCBC Pay Anyone) or otherwise.
• The use of your ATM, Debit and Credit cards (including business debit cards and corporate credit cards), whether through OCBC Digital (including OCBC Pay Anyone) or otherwise.

This will take effect immediately upon your confirmation of the suspension through our Personal Banking hotline.

These transactions will be disabled once you have confirmed the suspension:

• Cash withdrawals and deposits
• Local and overseas funds transfers
• Bill payments
• GIRO transactions (incoming and outgoing)
• NETS
• Visa & MasterCard transactions using ATM/ Credit/ Debit cards physically and digitally

During the period when your accounts are suspended, no crediting or debiting of funds will be processed, even if these arrangements were scheduled prior to the suspension. You will need to make alternative arrangements in advance with the relevant parties/ organisations.

Please be assured that while you may still be able to log in via One-Look/ One-Touch, any current and/ or savings accounts or cards which you have suspended will not be displayed or available for use. No transactions on the suspended accounts or cards may be performed during the period of suspension.

You can visit any OCBC Singapore branches or call our Personal Banking hotline 1800 363 3333 to reactivate the services.