Is VOYAGE Miles the same as OCBC$ or OCBC Miles?

VOYAGE Miles are unique to VOYAGE Cards only. VOYAGE Miles are different from OCBC$, any other rewards programme offered by OCBC Bank or any other frequent flier miles. VOYAGE Miles can be accrued only through the OCBC VOYAGE Card, OCBC Premier VOYAGE Card, OCBC Premier Private Client VOYAGE Card or Bank of Singapore VOYAGE Card.

Can VOYAGE Miles be converted to any frequent flyer miles with other airlines?

VOYAGE Miles can be converted to 9 Airlines & Hotel Miles Redemption Programme. To participate in this Programme, Cardmembers must be enrolled in the respective Airlines & Hotel loyalty partners Programme. Participation in the programme is subject to the terms and conditions of the respective Airlines & Hotel loyalty partners Programme.

The list of Airline and Hotel partners are listed in the table below. However, you can use VOYAGE Miles to redeem for flights on any airlines directly without converting. To redeem directly for flights on any airlines, do it through TravelwithOCBC.com or please contact VOYAGE Exchange (+65 6593 9999 or voyage@voyagemiles.com).

I have existing KrisFlyer Miles. Can I combine VOYAGE Miles and KrisFlyer Miles to redeem for air-tickets with VOYAGE Exchange?

KrisFlyer Miles and VOYAGE Miles are separate miles and cannot be combined to redeem for air tickets. However, you can convert your VOYAGE Miles to KrisFlyer miles at a rate of 1:1 and redeem for tickets with Singapore Airlines. The conversion of VOYAGE Miles to KrisFlyer miles is subjected to wait time of 10 working days.

Is there a conversion fee for Airlines & Hotel Miles Redemption Programme?

Yes, every conversion done from VOYAGE Miles to any of the Airlines & Hotel Miles Redemption programme will incur a conversion fee of S$25, chargeable to the customer's VOYAGE card.

Can I redeem VOYAGE Miles for domestic flights and hotel bookings?

Yes, VOYAGE Miles can be used for to redeem for flights on any airline or hotels with VOYAGE Exchange or via TravelwithOCBC.com.

What happens to my VOYAGE Miles if I apply for other VOYAGE cards like Premier VOYAGE, Premier Private Client VOYAGE or Bank of Singapore VOYAGE card?

VOYAGE Miles are consolidated on customer level and will not impact customer changing to a different VOYAGE segment card, i.e. changing from a Premier VOYAGE Card to Premier Private Client VOYAGE card. The VOYAGE Miles will be retained if there is a valid VOYAGE Card. Should customer not maintain at least one (1) VOYAGE Card, the VOYAGE Miles will be forfeited.

What’s the time frame for VOYAGE Miles refunds?

Processing time frame for VOYAGE Miles refunds may take up to 60 days for the miles to be refunded back to Cardmembers credit card account, depending on how long it takes the relevant air carrier to first process the refund.

What will happen to my VOYAGE Miles after I terminate my card?

VOYAGE Miles will be forfeited and will not be available for redemption upon card termination.

How do I redeem my VOYAGE Miles for air-tickets?

Simply call our VOYAGE Exchange at +65 6593 9999 or email voyage@voyagemiles.com and let the VOYAGE Exchange Consultant know your travel plans. The VOYAGE Exchange Consultant will advise on available options. You can confirm your booking with the VOYAGE Exchange over the phone and ticket confirmation will be sent to you.

Are there additional fees for using the concierge service?

No, the bank and/or the concierge service will not levy any additional fees for using the service.

Can I accumulate my spend over a few months in order to qualify for the complimentary Airport Transfer Service?

2 x complimentary Airport Transfer Service can be earned with a min. spend of S$12,000 local or foreign spends within a given quarter. For example, accumulated S$12,000 eligible spent on the VOYAGE Card from April - June 2024 will entitle the Cardmember to 2 x complimentary service in June 2024. (Complimentary Airport Transfer Service is capped at 2 transfers per quarter with a min. spend of S$12,000 eligible spends). The Cardmember can use this service only when the accumulation amount is met. Cardmember will also earn the 2 x complimentary Airport Transfer Service in the middle of a quarter should minimum spends be met. For example, cardmember accumulated S$12,000 eligible spent on the VOYAGE Card from April - May 2024, 2 x complimentary Airport Transfer Service will be credited in May 2024. Any redemption made below the complimentary Airport Transfer Service balance will result in a charge of S$60 to your VOYAGE Card per transfer.

How will I be notified of my Complimentary Travel benefits?

Spend consolidation will occur at month's end and will be computed to generate the entitlement. Crediting will also be reflected in the cardmember's statement.

Why is your limousine entitlement data not updated?

The entitlement data will be updated in the middle of every month.

How can I book for my complimentary Airport Transfer Service?

You can book for your service through the OCBC Digital App > Rewards at least 48 hours in advance before the required time of arrival at the airport.

What is the vehicle used for the Airport Transfer?

The default vehicle used for the Service will be a 4-seater Sedan, 7-seater MPV. There will not be any additional charge or VOYAGE Miles deducted from the Cardmember’s Card Account.

How many Airport lounges are available?

Only Main Cardmembers will have unlimited access to over 1,200 DragonPass airport lounges around the world.

Can the Supplementary cardmember utilise the lounge?

No, the lounge access is only available for the Main Cardmember.

My VOYAGE card was recently approved, and I just got the physical card yesterday. Can I use my card to access the lounges immediately?

No. For accounts opened from 1st to 15th, the membership details will be sent via email between 22nd to 25th of the same month. For accounts opened between 16th to 31st, the membership details will be sent via email between 7th to 10th of the following month.

Do I need to register in the DragonPass Program?

Yes. Once you receive the SMS/email with the 16-digit membership no. and 4-digit Activation Code, you will need to tap on 'Activate Membership' in the opening screen of the DragonPass app and follow the instructions.

How can I find a participating airport lounge in my location?

Each lounge page on the app and website has directions on how to find it. Select your airport location using the search field at the top of the app’s home page. When you click on the lounge icon you will see a list of the lounges available in that location.

How can I access the lounge?

Present your digital membership card on the DragonPass mobile app to the lounge staff. You will also need to present your travel documents (passport and boarding pass) to validate your identity. They will then verify that you have sufficient visits and allow you to access the lounge.

Can I bring a guest along with me?

The complimentary lounge visits are to be used by the main cardmember only. Each guest visit will be charged at USD$32.

Does a DragonPass membership guarantee lounge access?

Lounge access is subject to availability on the day of travel. There are often multiple lounges available in the airports so if one is unavailable, you can normally get access to another lounge. You can check what lounges we have available in the airport in the DragonPass app. There are also airport dining discounts in most airport locations which is an alternative option too.

Are there any time limits on how long I can be in the lounge?

The maximum staying time of each lounge will vary. Please refer to the conditions of your chosen lounge in the mobile app for more information.

Can I share my DragonPass membership with others?

The DragonPass membership is non-transferable and the named membership holder must always be present.

Can I transfer lounge visits?

Lounge visits are not transferable between memberships and can only be used within the membership they were received from.

What happens if there is a problem upon entry not recognised?

In the event of any issues at the point of entry, you can contact OCBC at 6438 6088.

What can I do if I don’t have a lounge at the airport I’m visiting?

There are various other benefits, such as dining discounts, that can be utilised if there is not a lounge in your selected airport. Please refer to your app or the website for what restaurants are available at your chosen airport.

Do I have to pay an Annual Service Fee (ASF) for the OCBC VOYAGE Card?

Yes. The ASF is S$498.00 (including GST) for principal cards and S$191.00 (including GST) for supplementary cards. The ASF for up to 2 supplementary cards will be waived for the first year. There is no fee waiver for principal cards.

We will award you 15,000 VOYAGE Miles (VM) – within 24 hours – each time you pay the ASF of S$498.00 (including GST). If you subsequently choose to have us waive the ASF, we will deduct the VM from your account within 2 to 3 working days.

If you are a principal cardholder, you can choose to upgrade your card’s ASF to S$3,270 or S$10,000 (including GST) to earn 150,000 or 500,000 VOYAGE Miles – you have the option to convert them to KrisFlyer Miles. Here is what to expect after you request to upgrade your ASF:

1. Within 3 working days of the date you request to upgrade your ASF: ASF of S$3,270 will be charged to your account.
2. 6 working days of the date you request to upgrade your ASF: 150,000 VM will be awarded to you.
3. 9 working days of the date you request to upgrade your ASF: The 150,000 VM will be converted to KrisFlyer Miles – they cannot be retained as VM.