1. When will MEPS-NETS (Malaysian Electronic Payment System) service be terminated?

   The MEPS-NETS service was terminated on 15 May 2022.

   

2. What is MEPS-NETS service?

   MEPS-NETS (Malaysian Electronic Payment System) allows OCBC customers to perform cash withdrawal on Malaysia ATM with a service fee of $5.00 and vice versa, Malaysia customers can perform withdrawal at OCBC ATM.

3. Why is this service being terminated?

   We are constantly reviewing our services and offering on our ATMs and ATM/Debit and Credit cards. OCBC cardmembers will still be able to perform withdrawal in Malaysia ATMs.

4. What alternatives do I have for withdrawal on Malaysia ATMs?

   ATMs	Fees and Charges
   via OCBC Malaysia ATMs	Free
   via other Malaysia ATMs that accept: VISA/MasterCard	Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction) Administrative fee of 2.25% of the foreign currency transaction^ Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

   ^{^}Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee will be debited to your card account as part of the foreign currency transaction.

5. Can customers still use Malaysia Debit and Credit card to perform withdrawals at OCBC ATMs?

   Customers who own Malaysia cards can still perform withdrawals at our ATMs. However, with effect from 15 May 2022, these withdrawals will be considered as VISA or Mastercard transaction. Foreign customers should refer to their issuing banks for more details.

1. Where can I locate the new ATM and Service Kiosk?

   Experience the new machines at the following branches.

   Click here to view their locations.

   Branch	New ATM	Service Kiosk
   Ang Mo Kio Central	No	Yes
   Bedok	Yes	Yes
   Bishan	Yes	Yes
   Causeway Point	Yes	No
   Choa Chu Kang	Yes	No
   City Square Mall	Yes	No
   Clementi	Yes	No
   Compass One	Yes	Yes
   Harbourfront	Yes	No
   Hougang Mall	Yes	No
   ION Orchard	Yes	No
   Jurong East	Yes	No
   Jurong Point	Yes	Yes
   NEX	Yes	No
   Northpoint	Yes	Yes
   Orchardgateway	Yes	Yes
   Paya Lebar Square	Yes	No
   Tampines Central	Yes	Yes
   Tiong Bahru Plaza	Yes	Yes
   Toa Payoh Central	Yes	No
   United Square	Yes	No
   Waterway Point	Yes	Yes
   White Sands	Yes	No

2. Are you replacing all the existing machines with the new ATM?

   No. We will have both new and existing ATMs to serve you better.

3. What are the languages available for the new ATM and Service Kiosk?

   Available languages are English and Chinese.

4. What cards do the new ATM and Service Kiosk accept?

   Accepted Cards on new ATM: OCBC Singapore Personal ATM/Debit/Credit cards and Corporate ATM/Debit cards only.

   Accepted Cards on Service Kiosk: OCBC Singapore Personal ATM/Debit/Credit cards only.

5. What are the services available in the new ATM?

   Cash deposit:

   Coins or Notes or both Cash and notes all in one place

   Cash withdrawal:

   • Based on your daily withdrawal limit in a single transaction
   • Above your daily withdrawal limit in a single transaction
   • Selection of notes denomination (S$10 and S$50)

   Change of personal details:

   • Change contact numbers
   • Change address
   • Change email

   Card related services:

   • Activate/deactivate card for overseas use
   • Change of ATM withdrawal and debit card spending limits
   • Link or unlink accounts for ATM use

   Account related services:

   • View balance and transactions
   • Reactivate accounts
   • Link or unlink accounts for ATM use

6. What is the maximum withdrawal limit for new ATM?

   For Personal Customers: You can withdraw up to S$10,000 in a single transaction during branch banking hours or up to your daily withdrawal limit after branch banking hours.

   For Corporate Customers: You can withdraw up to your daily withdrawal limit in a single transaction.

7. Can I deposit SG50 commemorative notes via this new ATM?

   Yes, you are able to do so via this new ATM without visiting the branch counter.

8. Are there any charges for coin deposit?

   From 1 April 2021, the service charge of S$0.012 per coin will be waived when you deposit coins at the new ATMs.

9. What are the services available in the new Service Kiosk?

   Service Kiosk enables you to perform non-cash transactions without queuing at the branch counter. Available services include:

   Change of personal details:

   such as contact number, address, email address and Identity number etc.

   Card related services:

   such as activate/deactivate card for overseas use, change of ATM withdrawal and debit card spending limits and link or unlink accounts for ATM use.

   Account related services:

   such as view balance and transactions, reactivate accounts and link or unlink accounts for ATM use.

10. What are the new ATM and Service Kiosk services that are not available after branch banking hours?

    New ATM:

    Cash withdrawals above your daily withdrawal limit.

    Service Kiosk:

    Updating personal details, such as Name, Identity number and Nationality.

11. What do I need to bring to change my personal details at the Service Kiosk?

    Personal Details Update	Documents Required
    Name	Singaporeans / Singapore PR NRIC with New Name Foreigners Old & New passports
    Nationality	Change to Singapore Certification of citizenship AND New Singapore NRIC Change to Malaysia Certification of citizenship AND New Malaysia NRIC Change to other countries Certification of citizenship AND New Passport
    Identity Number	Change to Singapore NRIC New NRIC Change to Malaysia IC New Malaysia NRIC Change to other country Passport Old & New passports
    Singapore PR	Singapore Blue NRIC
    FIN Number	SG Government Issued Pass (i.e. Employment pass, work permit) OR Passport

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged.

You may change your daily ATM withdrawal and spending limit via OCBC Internet Banking or the OCBC Digital app.

OCBC Internet Banking

1. Log in to OCBC Internet Banking
2. Enter your access code, PIN and one-time password
3. Scroll over “Customer service” and select “Card withdrawal & spending limits”
4. Select your new limit

OCBC Digital

1. Log in to OCBC Digital app.
2. Tap on the menu bar on the top left of the screen.
3. Tap on “Card services”.
4. Select “Card withdrawal & spending limit”.
5. Follow the mobile banking instructions.

Alternatively, you may request to change the daily withdrawal limit via the following methods:

• OCBC New ATM. Click here to view the list of locations
• OCBC Service Kiosk. Click here to view the list of locations
• Visit any of our OCBC branches
• Download the ATM card services for and submit the completed form at any of our branches or send to OCBC Bank, Card Operations, Robinson Road, P.O. Box 1386.

The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.

The limit for transfer of funds and bill payment transactions is defaulted at S$5,000 per day, with a maximum monthly limit at S$25,000.

OCBC ATMs with Notes and Coins Deposit ^NEW!

You may deposit notes and coins conveniently at any of our new OCBC ATMs. Click here to view the list of locations.

• Deposit cash with or without an ATM card.
• S$2, S$5, S$10, S$50 and S$100 Singapore dollar notes and SG50 commemorative notes are accepted.
• Maximum 200 pieces of notes and not exceeding $20,000 per deposit.

OCBC ATMs with Notes Deposit only

You may deposit notes conveniently at any of our OCBC ATMs with Notes Deposit service that are located island wide.

• Deposit cash with or without an ATM card or with a passbook.
• S$2, S$5, S$10, S$50 and S$100 Singapore dollar notes are accepted (SG50 commemorative notes are currently not accepted.)
• Maximum 200 pieces of notes and not exceeding $20,000 per deposit.
• Up to 10 deposits per account daily.

Please call 1800 363 3333 for assistance.

Please call 1800 363 3333 for assistance.

Do's & Don't's on ATM Card PIN Managment

• Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
• Do not use sequential numbers (e.g. 1,2,3,4,5,6..)
• Do memorise your PIN and do not write it down.
• Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
• Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
• Do change your PIN frequently. 

Security Tips When Performing Your ATM Transaction

• Before you approach the ATM, look around and check out the area. If anything seems suspicious, go to a different machine or use it at another time.
• Block the pin pad when you are entering your PIN.
• When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
• If you have concerns about the security of an ATM location, please contact us at 1800 363 3333.

• OCBC Wing Hang ATMs in Hong Kong and Macau: Free
• OCBC Malaysia ATMs in Malaysia: Free
• OCBC NISP ATMs in Indonesia: Free
• Other ATMs in China and other countries with Visa/PLUS service:

1. Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction)
2. Administrative fee of 1.8% of the foreign currency transaction^
3. Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee  will be debited to your card account as part of the foreign currency transaction

[NEW] Revision of ATM Overseas Cash Withdrawal Administrative Fee for ATM and Debit Cards

From 16 January 2019, the administrative fee for overseas ATM cash withdrawal performed using ATM cards and Debit Cards will be revised from 1.8% to 2.25% of the foreign currency transaction amount.

1. What is the Overseas ATM Cash Withdrawal feature?

   The overseas ATM cash withdrawal feature allows you to withdraw cash at overseas ATM with your ATM/Debit card. This feature needs to be activated before you can use it.

2. Why do I need to indicate my travelling dates when I activate the overseas ATM cash withdrawal now?

   As an enhanced security feature to safeguard your account, you are required to indicate an activation start and end date to activate this feature. This helps to avoid the hassle of manually deactivating the feature when you return from overseas.

3. Can I leave the overseas ATM cash withdrawal feature activated perpetually?

   We no longer offer perpetual activation of the overseas ATM cash withdrawal feature. From September 2017, you need to indicate an activation start and end date, with a maximum activation period of 12 months. You may set a new activation period closer to or upon the expiry of the current activation period to extend it.

4. What are the ways to activate the overseas ATM cash withdrawal feature of my card and how long will it take?

   Please ensure that you have activated your card before you attempt to activate the overseas ATM cash withdrawal feature.

   Via: (processing time)	To Activate
   OCBC Online Banking (immediate)	Log in with your OCBC Online Banking Access Code and PIN. Click on "Customer services" --> "Overseas card use". Key in the OTP* (One-time Password). Under the ATM Cards column, check the box for the relevant card(s). Indicate activation start date and an end date. Key in the OTP*.
   OCBC Digital app (immediate)	Log in to OCBC Digital app. Tap on the menu bar on the top left of the screen. Tap on "Card services" --> "Manage overseas card usage". Key in the OTP* (One-time Password). Check the box under Overseas ATM withdrawals for the relevant card(s). Indicate activation start date and an end date. Key in the OTP*.
   SMS Banking (immediate)	Send an SMS to 72323, or if overseas, +65 9327 2323 in this format: To activate: ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>active Example: ATM S7612345X 1234 230917 231017 activate To deactivate: ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>deactive<space> Example: ATM S7612345X 1234 deactivate
   OCBC Contact Centre (via Phone Banking) (within 1 day)	Call 1800 363 3333 (+65 6363 3333 if overseas). Press 1 for English or 2 for Mandarin. Say overseas ATM withdrawal or press 1 for IVR menu. Press 2 for fund transfer, pay bill or activation (IVR menu). Press 5 for overseas usage activation or deactivation (IVR menu). Enter 7-digit NRIC or 16-digit card number or *1 for Phone Banking access code. Enter Phone Banking Pin or press * to receive SMS-OTP*. Enter 6-digit SMS-OTP. Enter card number (10-digit for ATM, 16-digit for other cards).
   Form (within 7 working days)	Download ATM Card services form
   OCBC Branch (immediate)	Visit your nearest OCBC Branch
   OCBC Service Kiosk NEW! (immediate)	Visit your nearest OCBC Service Kiosk (available at selected branch locations)

   *If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

   *If you have activated OCBC OneToken, you will not be required to enter OTPs for both OCBC Online Banking and OCBC Digital app, as authentications are done seamlessly in the background. Please visit www.ocbc.com/onetoken for more information.

   The overseas ATM cash withdrawal feature on your card will automatically expire on the end date selected by you while activating this feature. If you wish to deactivate it prior to expiry of the feature, you may do so via:

   Via: (processing time)	To Deactivate
   OCBC Online Banking (immediate)	Log in with your OCBC Online Banking Access Code and PIN. Click on "Customer services" --> "Overseas card use". Key in the OTP* (One-time Password). Under the ATM Cards column, uncheck the box for the relevant card(s). Key in the OTP*.
   OCBC Digital app (immediate)	Log in to OCBC Digital app. Select top left Menu. Tap on "Card Services" --> "Manage overseas card usage". Key in the OTP* (One-time Password). Uncheck the box under Overseas ATM withdrawals for the relevant card(s). Key in the OTP*.
   SMS Banking (immediate*)	Send an SMS to 72323, or if overseas, +65 9327 2323 in this format: To activate: ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>active Example: ATM S7612345X 1234 230917 231017 activate To deactivate: ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>deactive Example: ATM S7612345X 1234 deactivate
   OCBC Contact Centre (via Phone Banking) (within 1 working day)	Call 1800 363 3333 (+65 6363 3333 if overseas). Press 1 for English or 2 for Mandarin. Say overseas ATM withdrawal or press 1 for IVR menu. Press 2 for fund transfer, pay bill or activation (IVR menu). Press 5 for overseas usage activation or deactivation (IVR menu). Enter 7-digit NRIC or 16-digit card number or *1 for Phone Banking access code. Enter Phone Banking Pin or press * to receive SMS-OTP*. Enter 6-digit SMS-OTP. Enter card number (10-digit for ATM, 16-digit for other cards).
   Form (within 7 working days)	Download ATM Card services form
   OCBC Branch (immediate)	Visit your nearest OCBC Branch
   OCBC Service Kiosk NEW! (immediate)	Visit your nearest OCBC Service Kiosk (available at selected branch locations)

   *If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

   *If you have activated OCBC OneToken, you'll not be required to enter OTPs for both OCBC Online Banking and OCBC Digital app, as authentications are done seamlessly in the background. Please visit www.ocbc.com/onetoken for more information.

5. What is the earliest start date that I set? Is there a maximum activation period?

   You may set the Start date within 90 days from current date. The maximum activation period is 12 months from the Start date.

6. Can I open an OCBC current or savings account with its ATM card and at the same time, request the Branch staff to activate the overseas ATM cash withdrawal feature for me?

   After you have opened an account, please approach the Bank Teller at the counter to activate the overseas ATM cash withdrawal feature of your card. Alternatively, you may use the options mentioned in Question 4 above.

7. Do I need to register for any services before using the overseas ATM withdrawal activation feature?

   You only need to be registered for SMS-OTP or Vocal Password service as you will need to use it to complete the request.