Help And Support
ATMs - Suspension of Accounts and Cards – where fraudulent transactions are detected
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Why is there a feature to suspend my accounts and cards through OCBC ATMs?
In line with the Bank’s enhanced anti-scam measures, you may now suspend the operation of your OCBC bank accounts and OCBC cards (including the operation of these accounts and cards through OCBC Digital) at an ATM if you have detected fraudulent transactions being made on your accounts or cards.
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I suspect that I may have been scammed. How do I prevent the scammers from accessing my account(s)?
You may suspend the operation of your OCBC bank accounts and cards (including the operation of these accounts and cards through OCBC Digital) via our ATMs and ATM+ by following the steps below:
ATM and ATM+ steps:
- Go to an OCBC Bank ATM
- Insert your ATM/ debit/ credit card and enter the card PIN
- Select ‘More Services’
- Select ‘Suspend your accounts and cards’
- Select ‘Confirm’
You may also suspend your accounts and cards through the Personal Banking Hotline. Learn more. -
What does this service suspend?
This service suspends the following:
- The use of your current and savings accounts (including joint accounts – if the joint account is suspended, joint account holders cannot withdraw from/ place deposits into the affected joint account), whether through OCBC Digital or otherwise.
- The use of your ATM, Debit and Credit cards (including business debit cards and corporate credit cards), whether through OCBC Digital or otherwise.
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When will the suspension take effect?
This will take effect immediately upon your confirmation of the suspension at an ATM.
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Will all my transactions be disabled?
These transactions will be disabled once you have confirmed the suspension:
- Cash withdrawals and deposits
- Local and overseas funds transfers
- Bill payments
- GIRO transactions (incoming and outgoing)
- NETS
- Visa & MasterCard transactions using ATM/ Credit/ Debit cards physically and digitally
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If my banking accounts are suspended, what will happen to any incoming funds that I am expecting (e.g. crediting of salary, crediting of dividends) and scheduled funds transfers or payment arrangements (e.g. GIRO payments)?
During the period when your accounts are suspended, no crediting or debiting of funds will be processed, even if these arrangements were scheduled prior to the suspension. You will need to make alternative arrangements in advance with the relevant parties/ organisations.
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I’ve noticed that I am still able to log in to the OCBC Digital via One-Look/ One-Touch.
Please be assured that while you may still be able to log in via One-Look/ One-Touch, any current and/ or savings accounts or cards which you have suspended will not be displayed or available for use. No transactions on the suspended accounts or cards may be performed during the period of suspension.
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Is this available at all your ATM machines?
This is made available on our ATM and ATM+ except for the 8 machines below.
Machine ID Full Address Postal Code 1978AR 1 PICKERING STREET, #01-01, GREAT EASTERN CENTRE 048659 2911AR 103 YISHUN RING ROAD, #01-67 760103 2921AR 520 LORONG 6 TOA PAYOH, 1ST STOREY 310520 4936AR 260 TANJONG PAGAR ROAD, OCBC CAMPUS 088542 4960AR 399 YUNG SHENG ROAD, #01-K2, TAMAN JURONG SHOPPING CENTRE 610399 5979AR 348 GEYLANG ROAD 389369 7922AR 11 TAMPINES CENTRAL 1, OCBC TAMPINES CENTRE 1 529542 7923AR 31 TAMPINES AVENUE 4, OCBC TAMPINES CENTRE 2 529680 We will be also extending this new service to our New ATMs and Service Kiosks at a later date.
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What do I need to do to reactivate the operation of my accounts and cards?
You can visit any OCBC Singapore branches or call our Personal Banking hotline 1800 363 3333 to reactivate the services.
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Can customers use their corporate cards to suspend the operation of their personal OCBC bank accounts and OCBC cards (including the operation of these accounts and cards through OCBC Digital)?
No – customers will need to use their personal ATM, debit or credit card to use this feature at the ATM/ ATM+.