As part of our security measures, you will not be able to use your old ATM card to access your account after 30 days from the date of this letter. If you wish to receive a replacement ATM card, please complete the enclosed form and mail it back to us. Alternatively, you can also visit any of our branches.

You may request for a replacement ATM card either by:

• Calling us at +65 6363 3333 or
• Logging in to your OCBC Online Banking and inform us by email

Please call or email us within 14 working days from the date of this letter. Upon receiving your request, a replacement ATM card will be mailed to your overseas address registered with us.

Branch opening hours

Mondays to Fridays: 9:00am to 4:30pm

Saturdays: 9:00am to 11:30am

Sundays & Public Holidays: Closed

Sunday banking branch opening hours

Mondays to Sundays: 11:00am to 7:00pm

Public Holidays: Closed

To locate the nearest branch based on your location, click here

If you recently received a new ATM card that comes with a chip, it will not be cancelled.

You will still be able to use your old ATM card before it is cancelled 30 days from receiving the letter notification.