1. What is the Account-Based Ticketing (ABT) System?

The Account-Based Ticketing (ABT) system enables you to use credit, debit or ATM cards with contactless function to pay for MRT and public bus fares. During the pilot, only Singapore-issued Mastercard/Visa/contactless ATM cards can be used.

There is no need for upfront top-ups when using your credit card or debit card for fare payments. For ATM card, you need to maintain sufficient funds in your bank account to pay for your MRT and public bus fares.

Similar to any Mastercard/Visa/NETS contactless purchases, your MRT and public bus transactions will be processed, accumulated and charged to your contactless ATM card. You will be able to track and view your journey and fare history via the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app.

 2. What are the benefits of the ABT system?

The ABT system will eliminate the need for a separate transit card and the hassles of topping up your transit cards.

It also allows you to track and view your journey and fare history at your convenience via the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app.

1. Can I register for this pilot?

You may participate in the pilot if you are holding an OCBC contactless ATM card.

2. How do I know if my ATM card is a contactless ATM card?

The NETS contactless symbol as shown below will be indicated on your ATM card.

3. How do I register my OCBC contactless ATM card for the pilot?

You may participate in the pilot by registering your card at TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app.

An email notification from TransitLink will be sent to you upon successful registration. The email will include the date from which you can begin to use your card for transit.

You can then log in to the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app to track and view your journey and fare history.

1. When can I start using my contactless ATM card for fare payment?

You will be able to use your contactless ATM card to pay for MRT and public bus fares five (5) days after receiving the confirmation email from TransitLink.

2. How do I use my contactless ATM card for MRT and public bus fares?

The contactless ATM card works exactly like your current CEPAS cards. You just need to tap the card at the card reader at the MRT gantry or buses’ boarding and alighting points.

3. Why did I receive an error message when I tapped my contactless ATM card at the card reader of the MRT gantry or in the bus? Can the card still function properly if I have multiple cards in my wallet?

The error message appeared and you were denied entry or exit, or charged the maximum fare more than once because multiple cards are detected. This could be due to a conflict of the contactless feature of the cards as you might have more than one contactless card (eg, contactless ATM card, EZ-Link Card, NETS FlashPay Card or others) in your wallet.

To avoid conflict of contactless features on your cards, you may want to remove your contactless ATM card from your wallet and tap the card reader to enter and exit.

4. What should I do if I lose my contactless ATM card that was registered for transit pilot?

If you lose your contactless ATM card that was registered for transit, please contact us at 1800 363 3333 to report loss and prevent any unauthorised use of the card.

5. Can I use my card for transit if there are insufficient funds?

No, you will not be able to use your contactless ATM card for MRT and public bus rides if you have insufficient funds in your bank account eg, below $20. You will have to top up your bank account. Your card will be unblocked after 23 hours. You may then visit the General Ticketing Machines to check if your card is good for transit.

6. Can I continue to use my contactless ATM card for MRT and public bus rides after the end of pilot?

You may continue to use your contactless ATM card for MRT and public bus rides until further notice.

7. Is the service applicable to all MRT and public bus services?

Yes, you can pay for both train and public bus fares (basic, premium and express bus services) with your contactless ATM card under the ABT system, except for private buses.

Please note that for premium bus services, your contactless ATM card can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTOs-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown below.

1. Are there any changes to the fares when using my contactless ATM card for MRT and public bus rides?

No, the current fares and transfer rules still apply when you use your contactless ATM card for MRT and public bus rides. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.

Please note that concessionary fares and travel passes are not applicable as part of this pilot.

2. How will I be billed?

The aggregated charges will be accumulated for up to 5 days or after a total of $20 is spent on transit fares, whichever is earlier.

3. Will the fare amount be displayed on the reader when I tap to exit?

No, the reader will only display "Bank Card Usage".

4. Why am I unable to see the fare charged at the point of exit?

Due to the system nature of ABT, the computation of fare calculation is not instantaneous in comparison to card-based transactions.

You will be able to find the details of each transaction in your ABT Account on the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app

5. What should I do if there are any discrepancies in my transactions/billings history?

If there are any discrepancies in your travel transactions or billings, you may submit your claims for the travel transactions of the cards that are linked to your ABT Account via the “My Claims” page on the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app. Claims can only be filed for transactions that are up to 14 days after the date of incident.

If you have not signed up for an ABT Account or link your card to your account, you may do so via the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app. Please note that you can only view up to the last 90 days of your transactions history.

1. Where can I refer to for more information?

More information on the ABT System and the Pilot is available on the TransitLink SimplyGo Portal or TransitLink SimplyGo mobile app.

For other enquiries, please call the TransitLink Hotline at 1800-2255-663.