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Revision to maximum commission fee for certain Outward Remittances
On 1 March 2025, the maximum commission fee that may be charged for over-the-counter Telegraphic Transfers/Overseas Funds Transfers from SGD accounts will be revised to S$120 (from S$100).
To view the revision, open the revised OCBC Personal Banking Fees and Charges guide > Remittances > Outward Remittances > Telegraphic Transfer/Overseas Fund Transfer.
You may view the revised guide (which takes effect from 1 March 2025).
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Notice of Early Closure on all branches and FRANK stores
All branches & FRANK stores will close early on 17 January 2025 (Friday) at 3.30pm for a company event.
Normal operating hours will resume on 18 January 2025 (Saturday).
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SGD Cheque Clearing on Tuesday, 31 December 2024
SGD Cheque Clearing cut-off time
(Note: There is no clearing of USD cheques on 31 December 2024)1.30pm -
Update to Terms and Conditions governing Electronic Banking Services
Our Terms and Conditions governing Electronic Banking Services will be updated on 16 December 2024. View the revised Terms and Conditions governing Electronic Banking Services.
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Revision to Structured Deposits Terms & Conditions and Terms and Conditions Governing Precious Metals Accounts
On 1 February 2025, we will revise the Structured Deposits Terms & Conditions and the Terms and Conditions Governing Precious Metals Accounts.
For details, go to the Structured Deposits page and the Precious Metals Account page.
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Revision to the cash rebates you can earn with your BEST-OCBC Credit Card on 1 Jan 2025
From 1 January 2025, using the BEST-OCBC Credit Card at BEST Denki will no longer earn cardholders an extra 2% or 2.5% cash rebate each year.
Cardholders will continue to earn a 3% cash rebate on each purchase made at BEST Denki outlets or the BEST Denki website (not through third-party apps or sites) using the Card, including those made through Instalment Payment Plans. T&Cs apply.
For more details, read our Frequently Asked Questions and revised T&Cs.
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Notice of Early Closure on Normal banking, Sunday banking, Deferred banking branches and FRANK stores
All Normal banking, Sunday banking, Deferred banking branches and FRANK stores will close early on Christmas Eve, 24 December 2024 (Tuesday) and New Year’s Eve, 31 December 2024 (Tuesday) at 3pm.
Normal banking branches: Bukit Batok, Bukit Panjang, North, OCBC Centre, Sixth Avenue, Thomson.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria, Nex.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
FRANK stores: SMU, NTU, NUS.
Normal operating hours will resume on 26 December 2024 (Thursday) and 2 January 2025 (Thursday) respectively. -
Christmas and New Year Closure
All branches & FRANK stores will be closed on 25 December 2024 (Wednesday) for the Christmas public holiday.
Business will resume on 26 December 2024 (Thursday).All branches & FRANK stores will be closed on 1 January 2025 (Wednesday) for the New Year public holiday.
Business will resume on 2 January 2025 (Thursday).
Thank you for banking with us.
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Revision to Terms and Conditions relating to EasiCredit
On 11 December 2024, the Terms and Conditions relating to EasiCredit will be revised.
To view the changes, refer to Clauses 9.2a, 12, 24 and 24A (under the Terms and Conditions Governing Personal Line of Credit Accounts) and Clause 7 (under the Terms and Conditions Governing Group Creditors’ Life Insurance) of the revised Terms and Conditions. -
Revision to the Terms and Conditions Governing Debt Consolidation Facility
On 11 December 2024, the Terms and Conditions Governing Debt Consolidation Facility will be revised.
To view the changes, refer to Clauses 1.5 and 8.6, and Annex 1’s Clauses VIII and IX of the revised Terms and Conditions. -
Revision to the Terms and Conditions Governing SFRP (Unsecured) Facility
On 11 December 2024, the Terms and Conditions Governing SFRP (Unsecured) Facility will be revised.
To view the changes, refer to Clauses 1.5 and 8.6, and Annex 1’s Clauses VIII and IX of the revised Terms and Conditions.
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Revision to Loans Terms and Conditions
Please be informed that from 11 December 2024, the following Terms and conditions governing banking facilities will be revised to reflect changes to statute references, specific clauses listed hereunder in respect of information disclosure, personal data collection and disclosure and others:
- Clause 1.8
- Clause 3.25
- Clause 9.1.3 and Clause 9.1.8
- Clause 9.2.1 and Clause 9.2.4
- Clause 12.1.20
- Clause 18
- Clause 32
- Addition of Clause 34
Please refer to the following for the latest terms and conditions that will take effect from 11 December 2024:
Terms and Conditions governing Banking Facilities. -
Revision to Loans Terms and Conditions for Car Loans
Please be informed that from 11 December 2024, the following Terms and Conditions governing banking facilities will be revised to reflect changes to statute references, specific clauses listed hereunder in respect of information disclosure, personal data collection and disclosure and others:
Standard Terms and Conditions for OCBC Auto Financing Non-Hire Purchase Act
- Clauses 1, 15n, 15o, 25, 30
- Addition of Clause 33
Standard Terms and Conditions for OCBC Auto Financing Hire Purchase Act
- Clauses 1, 7d, 7e, 26, 32
- Addition of Clause 35
Standard Terms and Conditions for OCBC Auto Financing Hire Purchase Agreement (eHPA)
- Clauses 1, 7d, 7e, 26, 32
- Addition of Clause 33
Please refer to the following for the latest terms and conditions that will take effect from 11 December 2024: (For current terms and conditions, you may go to the OCBC website > Banking for individuals > Personal Banking > Loans > Car (Car Loan) > Terms and conditions):
Standard Terms and Conditions for OCBC Auto Financing Non-Hire Purchase Act
Standard Terms and Conditions for OCBC Auto Financing Hire Purchase Act
Standard Terms and Conditions for OCBC Auto Financing Hire Purchase Agreement (eHPA) -
Revision to Loans Terms and Conditions for Renovation Loans and Solar Panel Loans
Please be informed that from 11 December 2024, the following Terms and Conditions governing banking facilities will be revised to reflect changes to statute references, specific clauses listed hereunder in respect of information disclosure, personal data collection and disclosure and others:
- Clauses 1.1.3, 1.1.5, 9a(iii), 9a(v), 17.1, 17.3, 27
- Addition of Clause 29
Please refer to the following for the latest terms and conditions that will take effect from 11 December 2024: (For current terms and conditions, you may go to the OCBC website > Banking for individuals > Personal Banking > Loans > Car (Car Loan) > Terms and conditions):
Terms and conditions governing the OCBC Renovation Loan
Terms and conditions governing the OCBC Solar Panel Loan
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Revision of Terms and Conditions governing OCBC Investment Services for Unit Trust
With effect from 6 December 2024, the Terms and Conditions Governing OCBC Investment Services will be revised to include new clauses 10.3 and 10.4. We have also revised clauses 1.1, 7.1, 9.1, 10.1, 16.2 and 17.1.
View the revised terms and conditions.
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Revision of Terms and Conditions governing Deposit Accounts
With effect from 1 December 2024, the Terms and Conditions Governing Deposit Accounts will be revised to include a new clause 6.7. We have also revised clauses 1.1, 17f,17g, 30, 37 and 41.
View the revised terms and conditions. -
Revision to Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account
From 1 December 2024, the Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account will be revised for Interpretation, clauses 5, 16c, 16d, 31, 33, 41 and 46. We have added clauses 47 and 48.
View the revised terms and conditions. -
Revision to Terms and Conditions Governing CPF Investment Account
From 1 December 2024, clauses 1.1, 12.1, 12A will be revised. We have added clauses 12.3 and 12.4.
View the revised terms and conditions.
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Revision to Loans Terms and Conditions
Please be informed that from 2 December 2024, the following terms and conditions will be revised to reflect changes to statute references, specific clauses listed hereunder in respect of information disclosure, personal data collection and disclosure and others.
Refer to the following for the terms and conditions which would take effect on 2 December 2024:
- Clause 1.14, 10.6, 10.7, 18.2 and 18.4 of Terms and conditions governing HDB home loans
- Clause 1.23, 10.6, 10.7, 17.2(3), 17.2 (3) (iv) and 17.4 of Terms and conditions governing mortgage loans
- Clause 1.22, 10.6, 10.7, 15.2 and 15.4 of Terms and conditions governing Australia property loans
- Clause 1.17, 10.6, 10.7 and 15 of Terms and conditions governing Japan property loans
- Clause 1.17, 10.6, 10.7, 15.2 and 15.4 of Terms and conditions governing Malaysia property loans
- Clause 1.21, 10.1.5, 10.6, 10.7, 15.2 and 15.4 of Terms and conditions governing New Zealand property loans
- Clause 1.19, 10.6, 10.7, 15.2 and 15.4 of Terms and conditions governing UK property loans
- Clause 1.18, 10.6, 10.7 and 15 of Terms and conditions governing US property loans
For existing Terms and Conditions, please refer here
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Revision to Cardmembers Agreement for OCBC Credit Cards
On 1 December 2024, the Cardmembers Agreement for OCBC Credit Cards will be revised.
Clause 15.1 of Section 15 (Disclosure of Information) will specify that we may disclose information to third parties whether within or outside Singapore, including the entities we newly reference in Clause 18.12.
Clause 18.12 of Section 18 (Miscellaneous) will specify that we have the right — to delegate, outsource, sub-contract or otherwise appoint — other members of the OCBC Group or third party to perform any part of our business operations on terms that we deem fit.
You may refer to the revised Cardmembers Agreement for OCBC Credit Cards.
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Revision of Fees for Statement Savings Account (Non-Resident)
Dear Customers
We wish to notify you that with effect from 1 October 2024, we will be revising the Service Fee for the Statement Savings Account (Non-Resident) to the following:
Statement Savings Account
(Non-Resident)Service Fee S$10 per month if average daily balance for the month falls below S$1,000 -
E-Statements for Global Savings Account and OCBC Premier Global Savings Account
Dear Customers
We wish to notify you that with effect from 1 November 2024, new Global Savings Account will only offer e-Statements. New OCBC Premier Global Savings Account will be on e-Statements by default. If you add a new foreign currency to your existing Global Savings Account or OCBC Premier Global Savings Account, the new currency will also be on e-Statements.
Statements for the existing currencies within these accounts are not affected. It will follow the existing delivery mode arrangements.
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Notice of Early Closure on Normal banking, Sunday banking, Deferred banking branches and FRANK store
All Normal banking, Sunday banking, Deferred banking branches and FRANK Store will close early on 21 October 2024 (Monday) at 3.30pm for a company event.
Normal banking branches: Bukit Batok, Bukit Panjang, North, OCBC Centre, Sixth Avenue, Thomson.Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria, Nex (effective 23 September 2024).
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
FRANK store: SMU, NTU, NUS.Normal operating hours will resume on 22 October 2024 (Tuesday).
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Revision to Terms and Conditions Governing the Blue Chip Investment Plan
On 16 October 2024, we will add Clause 10.3 to our revised Terms and Conditions Governing the Blue Chip Investment Plan, which takes effect on that date.
It states that, for securities purchased with Supplementary Retirement Scheme (SRS) funds, units allocated through corporate actions will be shown only in the SRS Account statement issued by your SRS agent bank.
Your Blue Chip Investment Plan (BCIP) statement will not be adjusted to reflect such units.
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Revision of Terms and Conditions governing OCBC Premier VISA Infinite Credit Card Programme
With effect from 15 September 2024, the Terms and Conditions Governing OCBC Premier VISA Infinite Credit Card Programme will be revised on a clause 1: Eligibility Criteria as per below.
1. Eligibility Criteria
The OCBC Premier VISA Infinite Credit Card is offered to Premier Banking clients of OCBC Bank who meet the eligibility criteria, which is available at https://www.ocbc.com/personal-banking/premier-banking/solutions/premier_visa_infinite and/or such other eligibility criteria as OCBC Bank may from time to time specify in its sole and absolute discretion. OCBC Premier VISA Infinite Credit Card cardmembers (“Cardmembers”) who cease to be OCBC Premier Banking clients for any reason whatsoever will have their OCBC Premier VISA Infinite Credit Card terminated.View the revised terms and conditions.
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Revision to the late payment charge for OCBC Credit Card Balance Transfer and overlimit fee for OCBC Credit Cards
On 15 August 2024, the late payment charge for OCBC Balance Transfer accounts opened using credit cards will be revised from S$100 to S$120. The overlimit fee for OCBC Credit Cards will also be revised from S$40 to S$50 on that date.
For more details, please refer to the Fees & Charges for Credit Cards.
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National Day Branch Closure
All branches will be closed on 9 August 2024 (Friday) for National Day public holiday.
Business will resume on 10 August 2024 (Saturday).
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Notice of Early Closure for Sunday banking and Deferred banking branches
All Sunday banking and Deferred banking branches will close early on 29 August 2024 (Thursday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
Normal operating hours will resume on 30 August 2024 (Friday).
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Discontinuation of INR Demand Draft Issuance with effect from 1 July 2024
With effect from 1 July 2024, we no longer issue demand drafts for Indian Rupee (INR). You may make alternative payment arrangements such as telegraphic transfers.
If you have given OCBC-issued demand drafts for INR, we seek your assistance to remind the recipients that it must be deposited within 6 months of the issue date. We will not be able to reissue such demand drafts.
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OCBC 360 Account: Revision to salary transactions that qualify for salary bonus interest
From 2 May 2024, salaries credited via FAST or PayNow-FAST will qualify for salary bonus interest if they are made with the transaction code ‘SAL’, or the description ‘SALARY’, ‘SALA’ or ‘SAL’.
For more information, please visit the OCBC 360 Account page.
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Labour Day Branch Closure
All branches will be closed on 1 May 2024 (Wednesday) for Labour Day public holiday.
Business will resume on 2 May 2024 (Thursday).
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Vesak Day Branch Closure
All branches will be closed on 22 May 2024 (Wednesday) for Vesak Day public holiday.
Business will resume on 23 May 2024 (Thursday).
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Notice of Hari Raya Branch Closure
All branches will be closed on 10 April 2024 (Wednesday) for Hari Raya public holiday.
Business will resume on 11 April 2024 (Thursday).
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Notice of Good Friday Branch Closure
All branches will be closed on 29 March 2024 (Friday) for the Good Friday public holiday.
Business will resume on 30 March 2024 (Saturday).
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Revision of OCBC Fees and Charges guides from 1 April 2024
Revision of USD cheque fees from 1 April 2024
From 1 April 2024, we will charge US$1 for each USD cheque issued. This fee will be waived for account holders aged 60 years old and above till 31 December 2025.
Revision of Cashier’s Order fees from 1 April 2024
From 1 April 2024, we will charge the following fees for each Cashier’s Order issued.
- For Personal Banking: S$15
- For Premier Banking: S$10
- For Premier Private Clients: $10 (waived for first Cashier’s Order issued each month)
We encourage you to adopt electronic payment methods such as GIRO, FAST and Paynow which can be used without additional bank charges at this time.
Please also note that we will be amending our pricing guides to reflect the above changes.
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Updates to Premier Dividend+ Savings Account from 1 April 2024
Dear Customers,
We wish to inform you that with effect from 1 April 2024, we will be revising the interest rate that we pay for balances in the OCBC Premier Dividend+ Savings Account when you do not make a withdrawal. Please refer to the table below for more information.
Please note too that the minimum monthly deposit amount to qualify for Monthly Save and No Withdrawal Bonus will also be revised from S$2,000 to S$3,000 effective 1 April 2024.
Updates to Premier Dividend+ Savings Account
Premier Dividend+
Savings AccountPrevailing interest rate (a year) Interest rate from 1 April 2024 (a year) Monthly Save and No
Withdrawal Bonus
interest rate1.05%
(21x base interest)1.05%
(21x base interest)Monthly No Withdrawal
Bonus interest rate2.60%
(52x base interest)2.20%
(44x base interest)Base interest rate 0.05% 0.05% Total interest Up to 3.70% Up to 3.30% Prevailing monthly deposit amount Revised monthly deposit amount from 1 April 2024 At least S$2,000 At least S$3,000
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OCBC 365 Credit Card: Revision of cashback earned at Pharmacy
From 1 April 2024, continue to earn 3% in cashback on purchases made at Watsons, locally and overseas. For other transactions made under the Merchant Category Code (MCC) 5912 – Drug Stores and Pharmacies, you will earn 0.25% in cashback (previously 3% in cashback).
Refer to our revised Terms and Conditions and Frequently Asked Questions for details.
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Revision of Terms and Conditions governing Deposit Accounts
With effect from 15 March 2024, the Terms and Conditions Governing Deposit Accounts will be revised to include a new clause 12.8 as per below.
12.8 If a Time Deposit matures on a day that is not a Business Day, the maturity date of the Time Deposit will be revised to the next Business Day.
View the revised terms and conditions.
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Update of Terms & Conditions for Education Loan
From 9 March 2024, clause 21.1 will be revised. View the revised terms and conditions.
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Update of Terms & Conditions for EasiCredit
From 9 March 2024, clause 19 will be revised. View the revised terms and conditions.
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Update of Terms & Conditions for ExtraCash Loan
From 9 March 2024, clause 21.1 will be revised. View the revised terms and conditions.
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Change to how your cashflow is shown via Money In$ights on OCBC Internet Banking
To provide the same experience across Internet Banking and the OCBC Digital app, we will, on 31 January 2024, align how your cashflow is shown via Money In$ights on OCBC Internet Banking with how it is shown on the OCBC Digital app.
With this change, you will be able to view 4 months’ worth of your cashflow on OCBC Internet Banking, instead of 13 months.
Please be assured that your transactions will not be affected.
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Notice of Early Closure on Sunday banking and Deferred banking branches
All Sunday banking and Deferred banking branches will close early on 01 March 2024 (Friday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
Normal operating hours will resume on 02 March 2024 (Saturday).
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Terms & Conditions for VOYAGE and Premier Visa Infinite Luxury Spend Campaign 2024
From 18 January 2024 to 29 February 2024, spend S$10,000 and get 30,000 VOYAGE miles or 80,000 OCBC$. View the terms and conditions.
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Update of Terms & Conditions for Education Loan
From 9 February 2024, the data protection clause (Clause 20) in our product T&Cs will be updated. View the revised terms and conditions.
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Update of Terms & Conditions for EasiCredit
From 9 February 2024, our product T&Cs have been updated to add a data protection clause (Clause 12B). View the revised terms and conditions.
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Update of Terms & Conditions for ExtraCash Loan
From 9 February 2024, the data protection clause (Clause 20) in our product T&Cs will be updated. View the revised terms and conditions.
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Chinese New Year Branch Closures
Our branches will be closing early at the respective timings below on 09 February 2024 (Friday)
Branches closing at 1.30pm
Ang Mo Kio Central Causeway Point Hougang Mall Jurong East Jurong Point Tampines Tiong Bahru Plaza Toa Payoh Central Wisma Atria Bedok Bishan Choa Chu Kang Clementi Compass One Harbourfront Holland Village Marine Parade Nex Northpoint Parkway Parade Premier Banking Centre Paya Lebar Square United Square Waterway Point Whitesands Branches closing at 12.00pm
Bukit Batok Bukit Panjang North OCBC Centre Sixth Avenue Thomson All branches will be closed on 10, 11 and 12 February 2024 (Saturday to Monday) for the Chinese New Year public holiday.
Business will resume the next day on 13 February 2024 (Tuesday) for all branches.
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Notice of Early Closure on Sunday banking and Deferred banking branches
All Sunday banking and Deferred banking branches will close early on 26 January 2024 (Friday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
Normal operating hours will resume on 27 January 2024 (Saturday).
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Revision to the Annual Service Fee for the OCBC Credit Cards
From 1 January 2024, we will be revising the Annual Service Fee for OCBC Credit Cards.
Type of Card Till 31 December 2023 From 1 January 2024 Annual Service Fee
(Inclusive of GST)Principal Card Supplementary Card Principal Card Supplementary Card Bank of Singapore VOYAGE Card S$492.50 S$189.00 S$498.00 S$191.00 OCBC Premier VOYAGE Card OCBC VOYAGE Card OCBC Premier Visa Infinite Credit Card FREE FREE FREE FREE OCBC Elite World Card S$259.20 FREE S$261.60 FREE OCBC 365 Credit Card S$194.40 S$97.20 S$196.20 S$98.10 OCBC Titanium/Titanium Rewards Credit Card OCBC INFINITY Cashback Card OCBC Arts Credit Card S$162.00 S$81.00 S$163.50 S$81.75 OCBC NXT Credit Card OCBC Platinum Credit Card OCBC MasterCard Gold / Visa Gold FRANK Credit Card S$194.40 S$97.20 S$196.20 S$98.10 OCBC Great Eastern Cashflo MasterCard S$162.00 S$81.00 S$163.50 S$81.75 BEST-OCBC Credit Card S$162.00 S$81.00 S$163.50 S$81.75 OCBC 90°N Visa/Mastercard S$54.00 S$54.00 S$196.20 S$98.10
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Revision to the Annual Service Fee for the OCBC 90°N Card
From 1 January 2024, we will be revising the Annual Service Fee for the OCBC 90°N Card.
Type of Card Till 31 December 2023 From 1 January 2024 Annual Service Fee (Inclusive of GST) Principal Card Supplementary Card Principal Card Supplementary Card OCBC 90°N Visa/Mastercard S$54.00 S$54.00 S$196.20 S$98.10 -
Revision to Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account
From 1 January 2024, the new clause 54 will take effect. View the revised terms and conditions.
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Revision to Loans Terms and Conditions
Please be informed that from 1 January 2024, the following Terms and conditions will be revised:
Clause 27.1 of Terms and conditions governing banking facilities
Please refer to the following for the terms and conditions.
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Notice of Early Closure of Sunday banking branches
Sunday banking branches will close early on Christmas Eve, 24 December 2023 (Sunday) and New Year’s Eve, 31 December 2023 (Sunday) at 2pm.
Normal operating hours will resume on 26 December 2023 (Tuesday) and 2 January 2024 (Tuesday) respectively for the following branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Jurong East, Jurong Point, Tampines,Tiong Bahru Plaza, Toa Payoh Central, and Wisma Atria.
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Notice of Christmas and New Year Closure
All branches will be closed on 25 December 2023 (Monday) for the Christmas public holiday.
Business will resume on 26 December 2023 (Tuesday).
All branches will be closed on 1 January 2024 (Monday) for the New Year public holiday.
Business will resume on 2 January 2024 (Tuesday).
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NETSPay services was terminated on 31 October 2023
Dear Customers, from 31 October 2023, the NETSPay services for both online and mobile app will no longer be available.
For details, view our list of FAQs.
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Revision to Loans Terms and Conditions
Please be informed that from 1 December 2023, the following Terms and conditions will be revised:
- Clause 22.1 of Terms and conditions governing HDB home loans
- Clause 21.1 of Terms and conditions governing mortgage loans
- Clause 19.1 of Terms and conditions governing Australia property loans
- Clause 19.1 of Terms and conditions governing Japan property loans
- Clause 19.1 of Terms and conditions governing Malaysia property loans
- Clause 19.1 of Terms and conditions governing New Zealand property loans
- Clause 19.1 of Terms and conditions governing UK property loans
- Clause 19.1 of Terms and conditions governing US property loans
- Clause 21.1 of Terms and conditions governing the OCBC Renovation Loan and
- Clause 21.1 of Terms and conditions governing the OCBC Solar Panel Loan
Please refer to the following for the latest terms and conditions: OCBC - Terms & Conditions
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Discontinuation of EUR Demand Draft Issuance from 18 November 2023
From 18 November 2023, we will no longer offer EUR demand draft issuance. Please remind your beneficiaries to deposit their OCBC-issued EUR demand drafts within 6 months from issuing date.
Upon discontinuation of EUR Demand Draft Issuance, please use other alternatives such as telegraphic transfer.
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Update to Terms and Conditions Governing Use of Singapore Financial Data Exchange (SGFinDex)
From 31 October 2023, the Terms and Conditions Governing Use of Singapore Financial Data Exchange (SGFinDex) will be revised as follows:
- Revision of the following clauses:
- clause 2.1.3
- clause 3.1
- clause 3.1.3
- clause 3.2
- New clause 3.2.4
View the revised Terms and Conditions Governing Use of Singapore Financial Data Exchange (SGFinDex).
- Revision of the following clauses:
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Revision of OCBC Personal Banking Fees and Charges guide from 1 November 2023
Implementation of cheque fees from 1 November 2023
From 1 November 2023, we will charge S$0.75 for each SGD cheque issued, and US$0.55 for each USD cheque issued. This fee will be waived for account holders aged 60 years old and above till 31 December 2025.Revision of Cashier’s Order fees from 1 November 2023
From 1 November 2023 we will charge S$5 for each Cashier’s Order issued in name of the account holder. This fee will be waived for one Cashier’s Order payable to account holder per day.We encourage you to adopt electronic payment methods such as GIRO, FAST and Paynow.
Please also note that we will be amending our pricing guides to reflect the above changes (where applicable).
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Revision to OCBC Titanium Rewards Credit Card benefits
From 1 November 2023, you will earn 10 times the usual OCBC$ (equivalent to 4 air miles or 2.78% cash rebate) for every S$1 spent on:
- Transactions made at these merchants: Guardian, NTUC Unity, Watsons and TikTok Shop
- Transactions that fall under these Merchant Category Codes (MCC): MCC 5309 (Duty Free Stores), MCC 5655 (Sports and Riding Apparel Stores), MCC 5941 (Sporting Goods Stores) and MCC 5948 (Luggage or Leather Goods Stores)
Continue to earn up to 120,000 bonus OCBC$ a year, now limited to 10,000 bonus OCBC$ a month.
For details, please view our list of Frequently Asked Questions and the revised Terms and Conditions.
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Early Closure of Sunday Banking and Deferred Banking Branches on 10 October 2023
Notice of Early Closure of Sunday banking and Deferred banking branches
Sunday banking and Deferred banking branches will close early on 10 October 2023 (Tuesday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, ION Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.Normal operating hours will resume on 11 October 2023 (Wednesday).
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Revision of OCBC Personal Banking Fees and Charges guide from 1 September 2023
With effect from 1 September 2023, there will be an update to our OCBC Personal Banking Fees and Charges guide.
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Update to Terms and Conditions governing Electronic Banking Services
Our Terms and Conditions governing Electronic Banking Services has been updated on 4 August 2023. Changes will be effective on 4 August 2023 EXCEPT for Clause 1.1 to 1.7 which will be effective 5 September 2023. View the revised Terms and Conditions governing Electronic Banking Services.
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Revision to Loans Terms and Conditions
Please be informed that from 1 December 2023, the following Terms and Conditions will be revised:
- Clause 22.1 of Terms and Conditions governing HDB home loans
- Clause 21.1 of Terms and Conditions governing mortgage loans
- Clause 19.1 of Terms and Conditions governing Australia property loans
- Clause 19.1 of Terms and Conditions governing Japan property loans
- Clause 19.1 of Terms and Conditions governing Malaysia property loans
- Clause 19.1 of Terms and Conditions governing New Zealand property loans
- Clause 19.1 of Terms and Conditions governing UK property loans
- Clause 19.1 of Terms and Conditions governing US property loans
- Clause 21.1 of Terms and Conditions governing the OCBC Renovation loan
- Clause 21.1 of Terms and conditions governing the OCBC Solar Panel loan
Please refer to the following for the latest Terms and Conditions:
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OCBC 365 Credit Card: The cashback earned at fast food restaurants will be revised
From 1 September 2023, you will earn 0.25% in cashback on transactions that fall under Merchant Category Code (MCC) 5814 (Fast Food Restaurants), instead of 5%. You will continue to earn 5% in cashback on:
- Transactions that fall under MCC 5812 (Restaurants and eating places);
- Transactions that fall under MCC 5811 (Caterers); and
- Transactions made at the online food delivery platforms Deliveroo, foodpanda and GrabFood.
Please refer to our revised Terms and Conditions and Frequently Asked Questions for details.
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Update to Terms and Conditions Governing Deposit Accounts
From 1 September 2023, the Terms and Conditions Governing Deposit Accounts will be revised as follows:
- Revision of clause 17
View the revised Terms and Conditions Governing Deposit Accounts.
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Revision to Terms and Conditions Governing CPF Investment Account
From 1 September 2023, clauses 9.2 and 19 will be revised. View the revised terms and conditions.
-
Revision to Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account
From 1 September 2023, clause 52 will be revised. View the revised terms and conditions.
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Early Closure of Sunday Banking and Deferred Banking Branches on 21 August 2023
Notice of Early Closure of Sunday banking and Deferred banking branches
Sunday banking and Deferred banking branches will close early on 21 August 2023 (Monday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, ION Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, Waterway Point, White Sands.
Normal operating hours will resume on 22 August 2023 (Tuesday).
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Updates on our OCBC 360 Account
Dear Customers,
We wish to inform you that salaries credited via PayNow GIRO with the description “GIRO - SALARY” in statements, will now qualify for salary bonus interest.
For more information, please visit our 360 Account page.
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Updates to Coin Charges
Dear Customers,
From 1 August 2023, the following charges will apply when you carry out coin-related transactions at our branch teller counters.
Coin Charges
Coin Deposit S$2.00 for every 100 coins deposited or part thereof Coin Withdrawal S$2.00 for every S$50 withdrawn or part thereof Coin Exchange S$2.00 for every S$50 exchanged or part thereof
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Revision of OCBC 365 Credit Card cashback benefits from 1 July 2023
On 1 July 2023, we will increase the amount of cashback you can earn on transactions made using the OCBC 365 Credit Card. Earn up to S$160 in cashback if you spend at least S$1,600 – or continue to earn up to S$80 in cashback if you spend at least S$800. You will also earn 3% in cashback on transactions under three new categories: Pharmacy, Streaming and Electric Vehicle Charging.
For details, view our list of Frequently Asked Questions and the revised Terms and Conditions.
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Updates to Visa debit card Features
From 8 May 2023, VISA debit cardholders will be able to make NETS contactless transactions for payments under S$100 at selected NETS point-of-sale terminals.
For more information, view our list of Frequently Asked Questions.
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Revision of OCBC Credit Cards interest rate from 26.88% to 27.78% effective 8th May 2023
From 8 May 2023, the interest rate applied to the outstanding balance for all OCBC credit cards will be 27.78% instead of 26.88% per annum. If the minimum amount is not paid by the due date, a higher interest rate of 30.78% per annum will apply.
-
Revision to Terms and Conditions Governing CPF Investment Account
From 1 May 2023, clause 4.6 will be revised. View the revised terms and conditions.
-
Revision to Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account
From 1 May 2023, clause 28 will be revised. View the revised terms and conditions.
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Change in branches' banking hours from 1 April 2023
Dear Customers,
Our banking hours will be revised, from 1 April 2023.Change in branches’ banking hours
Bukit Batok, Bukit Panjang, North, OCBC Centre, Sixth Avenue, Thomson
Monday to Friday
Saturday
Sunday
Banking Hours
9.30am - 4.30pm
9.30am - 12.00pm
Closed
Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, White Sands and Waterway Point
Monday to Friday
Saturday
Sunday
Banking Hours
11.00am - 6.00pm 11.00am - 2.30pm
Closed
Sunday banking branches:
Ang Mo Kio Central, Causeway Point, Hougang Mall, Ion Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, and Wisma AtriaMonday to Friday
Saturday
Sunday
Banking Hours
11.00am - 6.00pm
11.00am – 4.30pm
11.00am - 4.30pm
We will be closed on Public Holidays.
Thank you.
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Updates to Premier Dividend+ Savings Account from March 2023
Dear Customers,
We wish to inform you that with effect from 1 March 2023, we will be making the changes below on the following deposit accounts.
Updates to Premier Dividend+ Savings Account
Premier Dividend+
Savings AccountPrevailing rates (a year) Rates from March 2023 (a year) Monthly Save and No
Withdrawal Bonus
interest rate1.05%
(21x base interest)1.05%
(21x base interest)Monthly No Withdrawal
Bonus interest rate2.20%
(44x base interest)2.60%
(52x base interest)Base interest rate 0.05% 0.05%
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Update to OCBC 90°N Mastercard and Visa Card Features
Dear Customers,
We are updating the earn rate for OCBC 90°N Mastercard with effect from 15 February 2023. The new earn rate is as follows:
- 1.3 Travel$ per S$1 spent in SGD (increase from the existing 1.2 Travel$ per S$1 spent in SGD)
- 2.1 Travel$ per S$1 spent in foreign currency (no change from existing)
All other features remain unchanged.
View the revised terms and conditions.
For OCBC 90°N Visa Card, with effect from 17 March 2023, the earn rate will be updated to the new earn rate for OCBC 90°N Mastercard as stated above. For avoidance of doubt, it will be:
- 1.3 Travel$ per S$1 spent in SGD
- 2.1 Travel$ per S$1 spent in foreign currency
View the revised terms and conditions.
For more information, view our list of Frequently Asked Questions.
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Revision to SGD Time Deposit rates from 3 March 2023
Dear Customers,
From 3 March 2023, the interest rates for SGD Time Deposit will be revised as follows:
S$5,000 – S$20,000 Tenure (months) Prevailing Rates (a year) Rates from 3 March 2023 (a year) 9 0.20% 0.30% 10 to 11 0.20% 0.40% 12 0.20% 0.50% 13 0.35% 0.90% 14 0.50% 1.40% 15 to 16 0.60% 1.95% 18 0.80% 2.30% 20 0.20% 2.40% 24 0.95% 2.50% 36 1.30% 2.80% 48 1.50% 3.00% The revised rates will apply to new and renewed placements from 3 March 2023.
The interest rates for other tenure remain unchanged.
Thank you for banking with us.
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Revision of Cardmembers Agreement for OCBC Credit Cards from 1 March 2023
The Cardmembers Agreement for OCBC Credit Cards will be revised on 1 March 2023
From 1 March 2023, the Cardmembers Agreement for OCBC Credit Cards will include, as Clause 23, the Terms and Conditions governing the PayLite Instalment Payment Plan (PayLite).
View the revised Cardmembers Agreement for OCBC Credit Cards.
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Early Closure of Sunday Banking and Deferred Banking Branches on 24 February 2023
Notice of Early Closure of Sunday banking and Deferred banking branches
Sunday banking and Deferred banking branches will close early on 24 February 2023 (Friday) at 4.30pm for a company event.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Ion Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, and Wisma Atria.
Deferred banking branches: Bedok, Bishan, Choa Chu Kang, Clementi, Compass One, Harbourfront, Holland Village, Marine Parade, Nex, Northpoint, Parkway Parade Premier Banking Centre, Paya Lebar Square, United Square, White Sands and Waterway Point.
Normal operating hours will resume on 25 February 2023 (Saturday).
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Early Closure of Sunday Banking Branches on Chinese New Year's Eve
Notice of Early Closure of Sunday banking branches
Sunday banking branches will close early on Chinese New Year’s Eve, 21 January 2023 (Saturday) at 1.30pm.
Sunday banking branches: Ang Mo Kio Central, Causeway Point, Hougang Mall, Ion Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, and Wisma Atria.
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Revision of interest rate for OCBC EasiCredit account
The interest rate for the OCBC EasiCredit account will be revised from 20.9% to 22.9% p.a. from 1 February 2023 for customers with an annual income of S$30,000 and above. Any promotional rate being applied to the account will remain until it expires. The new rate of 22.9% p.a. will apply from 1 February.
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Revision of OCBC Credit/Debit Cards Annual Fee from 1 January 2023
We will be revising the Annual Fee for OCBC Credit Cards on 1 January 2023. Here are the details:
Type of Card Till 31 December 2022 From 1 January 2023 Annual Fee#
(Inclusive of GST)Principal Card Supplementary Card Principal Card Supplementary Card Bank of Singapore VOYAGE Card S$488.00 S$188.00 S$492.50 S$189.00 OCBC Premier VOYAGE Card OCBC VOYAGE Card OCBC Premier Visa Infinite Credit Card FREE FREE FREE FREE OCBC Elite World Card S$256.80 FREE S$259.20 FREE OCBC 365 Credit Card S$192.60 S$96.30 S$194.40 S$97.20 OCBC Titanium/Titanium Rewards Credit Card OCBC Robinsons Group Visa Card OCBC 90°N Visa/Mastercard S$53.50 S$53.50 S$54.00 S$54.00 OCBC Arts Credit Card S$160.50 S$80.25 S$162.00 S$81.00 OCBC NXT Credit Card OCBC Platinum Credit Card OCBC MasterCard Gold / Visa Gold OCBC Great Eastern Cashflo MasterCard BEST-OCBC Credit Card FRANK Credit Card S$80.00 S$40.00 S$194.40 S$97.20 OCBC MasterCard Standard / Visa Classic S$32.10 S$32.10 S$32.40 S$32.40
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Changes to termination fee for Cash-on-Instalments
We will, on 03 January 2023, make changes to the Terms and Conditions governing Cash-on-Instalments on OCBC Credit Cards and EasiCredit Accounts.
We will revise the administrative fee for the cancellation of the Cash-on-Instalments facility. Instead of S$100, it will be S$150 or 3% of the outstanding principal amount of unbilled Cash-on-Instalments, whichever is higher. You will incur this fee if you cancel the facility or choose to prepay any amount before payment under it is due. The fee will be charged to and deducted from your credit card/EasiCredit account.
Interest at the prevailing rate will apply to any unpaid instalment amount.
For more information, please visit our Cash-on-Instalments page.
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Closure of All Branches on Christmas and New Year
Christmas and New Year Closure
All branches will be closed on 25 December (Sunday) for the Christmas public holiday.
Business will resume on 27 December 2022 (Tuesday).
All branches will be closed on 1 January (Sunday) for the New Year public holiday.
Business will resume on 3 January 2023 (Tuesday).
Thank you for banking with us. -
Early Closure of Sunday Banking Branches on Christmas Eve and New Year's Eve
Early Closure
Sunday banking branches will close early on Christmas Eve, 24 December (Saturday) at 1.30pm.
Normal operating hours will resume on 27 December (Tuesday) for these branches.
These branches include: Ang Mo Kio Central, Causeway Point, Hougang Mall, Ion Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, and Wisma Atria.
Sunday banking branches will close early on New Year’s Eve, 31 December (Saturday) at 1.30pm.
Normal operating hours will resume on 3 January (Tuesday) for these branches.
These branches include: Ang Mo Kio Central, Causeway Point, Hougang Mall, Ion Orchard, Jurong East, Jurong Point, Tampines, Tiong Bahru Plaza, Toa Payoh Central, and Wisma Atria.
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Update to Terms and Conditions Governing Deposit Accounts
From 1 December 2022, the Terms and Conditions Governing Deposit Accounts will be revised as follows:
- Addition of new clauses 24.6 and 29(J)
View the revised Terms and Conditions Governing Deposit Accounts.
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Revision to Interest rates for 360 Account from 1 November 2022
Dear Customers
We wish to inform you that with effect from 1 November 2022, we will be raising the interest rates that we pay on the following deposit account. Please refer to the tables below for more information.
Updates to 360 Account
Earn bonus interest (% a year) on the first S$100,000 of your account balance:SALARY
Credit your salary of at least S$1,800 through GIRO.
SAVE
Increase your account balance by S$500 compared to the previous month.
SPEND
Charge at least S$500 to selected OCBC Credit Cards* each month
WEALTH
(Insure)Insure with OCBC Bank and earn this bonus interest for 12 months.
WEALTH
(Invest)Invest with OCBC Bank and earn this bonus interest for 12 months.
GROW
Earn this extra bonus on the first S$75,000 if your account balance is S$200,000 and above.
First S$75,000 2.0%
_______________1.2%
_______________0.6% 1.2%
_______________1.2%
_______________2.4% Next S$25,000 4.0% 2.4% 2.4% 2.4%
You will earn a base interest of 0.05% per year on your entire account balance.*Selected OCBC Credit Cards include OCBC 365 Credit Card, OCBC Titanium Rewards Credit Card, OCBC 90°N Visa Card and OCBC 90°N Mastercard.
Thank you for banking with us.
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Early Closure of Wisma Atria Branch for Company Event
Our Wisma Atria branch will be closed on 19 November 2022 (Saturday) for a company event
Normal operating hours will resume on 20 November 2022 (Sunday).
Our Wisma Atria branch will be closed for half a day on 25 November 2022 (Friday) for a company event
Normal operating hours will resume at 3pm that day.
We apologise for any inconvenience caused and thank you for your understanding.
We would like to assure all our customers that our banking services at the rest of our branches remain fully operational to serve your needs.
You may wish to visit our nearest branch located at:
- Ion Orchard Branch with Premier Centre (2 Orchard Turn #B2-57, Singapore 238801); or;
- United Square Branch (101 Thomson Road #02-26 to 29 United Square, Singapore 307591)
You may continue to enjoy greater access to banking services with our phone banking and digital services like OCBC Digital and OCBC PayAnyone apps.
Alternatively, you may also wish to login to Personal Internet Banking at OCBC.com.sg, or use our 24-hour ATM machines.
For further assistance, kindly contact our 24-hour OCBC Customer Service hotline at 1800 363 3333.
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Temporary Closure of OCBC Toa Payoh Central Branch
In light of the recent pandemic, OCBC is taking measures to ensure that the health and safety of our customers and colleagues are at our top priority.
Toa Payoh Central Branch will be temporarily closed from 21 October 2022 to 23 October 2022 and will resume business on 25 October 2022 (Tuesday).
We apologise for any inconvenience caused and would like to thank you for your cooperation as well as your understanding.
We would like to assure all our customers that our banking services remain fully operational to serve your needs. Most of our branches remain open and you may wish to visit our nearest branch located at:
- United Square Branch (101 Thomson Road, #02-26 to 29 United Square, Singapore 307591)
- Ang Mo Kio Central Branch (53 Ang Mo Kio Avenue 3, #B1-32/33 AMK Hub, Singapore 569933)
You may continue to enjoy greater access to banking services with our phone banking and digital services like OCBC Digital and OCBC PayAnyone apps.
Alternatively, you may also wish to login to Personal Internet Banking at OCBC.com.sg, or use our 24-hour ATM machines.
For further assistance, kindly contact our 24-hour OCBC Customer Service hotline at 1800 363 3333.
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Revision to Terms and Conditions governing BEST-OCBC Credit Card
Effective 21 November 2022, we will be updating the Terms and Conditions governing the BEST-OCBC Credit Card. There are no changes to the card features and this will not impact cardmembers’ banking arrangements. View the revised terms and conditions.
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Changes to the Bonus+ and Premier Dividend+ Savings Accounts from October 2022
Dear Customers,
We wish to inform you that with effect from October 2022, we will be making the below changes on following deposit accounts.
Updates to Premier Dividend+ Savings Account
Premier Dividend+ Savings Account
Prevailing rates (a year)
Rates from October 2022 (a year)
Monthly Save and No Withdrawal Bonus interest rate
0.55%
(11x base interest)
1.05%
(21x base interest)
Monthly No Withdrawal Bonus interest rate
0.50%
(24x base interest)
2.20%
(44x base interest)
Base interest rate
0.05%
0.05%
Updates to Bonus+ Savings Account
Bonus+ Savings Account
Prevailing rates (a year)
Rates from October 2022 (a year)
Monthly Save and No Withdrawal Bonus interest rate
0.50%
(10x base interest)
0.75%
(15x base interest)
Monthly No Withdrawal Bonus interest rate
0.40%
(8x base interest)
2.00%
(40x base interest)
Base interest rate
0.05%
0.05%
Thank you for banking with us.
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OCBC Anti-Money Laundering / Countering the Financing of Terrorism & Sanctions Notice
As a global financial hub, Singapore is exposed to money laundering, terrorist financing and proliferation financing (collectively, Financial Crime) risks. The potential social and economic damage brought by these illicit activities to Singapore and the international financial markets is immense and severe. This is because such activities may involve drug dealings, illegal arms dealings, extortion, kidnapping, corruption, tax evasion, unlicensed money lending, terrorism activities and other serious crimes. These will not only lead to an increase in crime, but also bring harm to legitimate businesses.
OCBC Group – i.e. OCBC Bank and its subsidiaries, branches in and outside Singapore – are committed to complying with the sanctions laws and regulations issued by the Singapore Government including the Monetary Authority of Singapore, the United Nations Security Council, the European Union, the United States Treasury Department’s Office of Foreign Assets Control and the United Kingdom’s Office of Financial Sanctions Implementation of HM Treasury as well as the applicable laws and regulations of the jurisdictions in which we operate. OCBC Group does not establish business relationships or transact with sanctioned individuals, entities, sanctioned countries or territories (such as North Korea, Iran, Syria, Cuba, Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia)[1], where such relationships or transactions are non-compliant with the above sanctions laws and regulations, or are against the OCBC Group’s internal AML/CFT and sanctions risk policies.
This means that we will proactively take measures to combat financial crime in order to safeguard the Group as well as our customers’ business reputation, assets and interests. Such measures may include:
- Monitoring and analysing your account activities;
- Contacting you for additional information as and when necessary, where such information is not available from our monitoring and analysis, to ensure compliance with applicable laws, regulations and policies;
- Rejecting or blocking transactions that are not permitted by the applicable laws, regulations and policies; and
- Suspending or imposing any conditions on the access to or operations of your account or services provided to you, or restricting the channels available to access or operate your accounts.
We seek your cooperation and support should you receive such enquiries from us.
[1] This includes the use of OCBC’s electronic banking services from the sanctioned countries or territories.
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Temporary Closure of OCBC Holland Village Branch
In light of the recent pandemic, OCBC is taking measures to ensure that the health and safety of our customers and colleagues are at our top priority.
Holland Village Branch will be temporarily closed from 10 October 2022 to 11 October 2022 and will resume business on 12 October 2022 (Wednesday).
We apologise for any inconvenience caused and would like to thank you for your cooperation as well as your understanding.
We would like to assure all our customers that our banking services remain fully operational to serve your needs. Most of our branches remain open and you may wish to visit our nearest branch located at:
- Sixth Ave Branch with Premier Centre (827 Bukit Timah Road Singapore 279886) and;
- Clementi Branch (3155 Commonwealth Avenue West #04-52 to 55 The Clementi Mall, Singapore 129588)You may continue to enjoy greater access to banking services with our phone banking and digital services like OCBC Digital and OCBC PayAnyone apps.
Alternatively, you may also wish to login to Personal Internet Banking at OCBC.com.sg, or use our 24-hour ATM machines.
For further assistance, kindly contact our 24-hour OCBC Customer Service hotline at 1800 363 3333.
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Revision to Interest rates for SGD Time Deposit from 19 September 2022
Dear Customers
From 19 September 2022, the interest rates for SGD Time Deposit will be revised as follows:
S$5,000 – S$20,000 Tenure (months) Prevailing Rates (a year) Rates from 19 September 2022 (a year) 3 to 5 0.05% 0.10% 6 to 8 0.10% 0.20% 9 to 12 0.10% 0.20% 13 0.15% 0.35% 14 0.15% 0.50% 15 0.20% 0.60% 18 0.20% 0.80% 24 0.20% 0.95% 36 0.50% 1.30% 48 0.70% 1.50% Thank you for banking with us.
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Revision to Interest rates for 360, Premier Dividend+ Savings accounts from 1 September 2022
Dear Customers,
We wish to inform you that with effect from 1 September 2022, we will be raising the interest rates that we pay on the following deposit accounts. Please refer to the tables below for more information.
Updates to 360 Account
Earn bonus interest (% a year) on the first S$100,000 of your account balance:SALARY
Credit your salary of at least S$1,800 through GIRO.
SAVE
Increase your account balance by S$500 compared to the previous month.
SPEND
Charge at least S$500 to your OCBC 365 Credit Card each month.
WEALTH
(Insure)Insure with OCBC Bank and earn this bonus interest for 12 months.
WEALTH
(Invest)Invest with OCBC Bank and earn this bonus interest for 12 months.
GROW
Earn this extra bonus on the first S$100,000 if your account balance is S$200,000 and above.
First S$50,000 0.6%
_______________0.2%
_______________0.2%
_______________0.6%
_______________0.6%
_______________
0.6%Next S$25,000 1.2%
_______________0.4%
_______________0.4%
_______________1.2%
_______________1.2%
_______________Next S$25,000 2.0% 0.6% 0.6% 2.0% 2.0%
You will earn a base interest of 0.05% per year on your entire account balance.Updates to Premier Dividend+ Savings Account
Premier Dividend+ Savings Account
Prevailing rates (a year)
Rates from 1 September (a year)
Monthly Save and No Withdrawal Bonus interest rate
0.55% a year
(11x base interest)
0.55% a year
(11x base interest)
Monthly No Withdrawal Bonus interest rate
0.50% a year
(10x base interest)
1.70% a year
(34x base interest)
Base interest rate
0.05% a year
0.05% a year
Thank you for banking with us.
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Revision of branch operating hours
Kindly note that we will be revising our operating hours for the following branches:
Effective date
Branch
New hours
22 August 2022
Choa Chu Kang
Marine ParadeMondays to Fridays: 11.00am to 7.00pm
Saturdays: 11.00am to 1.30pm
Closed on Sundays and Public Holidays1 September 2022
Clementi
Compass One19 September 2022
Bedok
HabourFront
Waterway Point21 October 2022
Nex
Northpoint
We apologise for any inconvenience caused and look forward to serving you. Thank you.
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Due to further upgrades and enhancements, our chatbot is on an extended break
Dear Valued Customer, we hope that you have not missed Emma too much. She will be offline a little longer while we make further calibrations and refinements before adding the finishing touches to an all-new experience for you.
Meanwhile, do get in touch with our Enquiry Assistant at our Contact us page if you have any questions or need help.
Thank you for your patience and understanding. We remain committed to serving you.
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Update to Premier Banking Fees and Charges Guide from 1 June 2022
Please be informed that with effect from 1 June 2022, we will be updating the OCBC Premier Banking Fees and Charges Guide to reflect revisions to the Trailer Fee Sharing charges under the Investment Business – Funds section.
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Update to Premier Private Client Fees and Charges Guide from 1 June 2022
Please be informed that with effect from 1 June 2022, we will be updating the OCBC Premier Private Client Fees and Charges Guide to reflect revisions to the Trailer Fee Sharing charges under the Investment Business – Funds section.
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Discontinuation of MEPS-NETS services on OCBC ATM, ATM Plus and OCBC ATM/Debit/Credit cards with effect from 15 May 2022
From 15 May 2022, customers who perform withdrawals on Malaysia ATMs (except for OCBC Malaysia ATMs) will be subjected to nominal service charge, administrative fees and additional service that may be imposed by the bank and VISA/Mastercard respectively.
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Revision to interest rates for Bonus+ Savings, Premier Dividend+ Savings, Child Development, Mighty Savers® Accounts
Dear Customers
We wish to inform you that with effect from 1 April 2022, we will be revising the interest rates that we pay on the following deposit accounts. Please refer to the tables below for more information.Bonus+ Savings Account
Prevailing rates (a year) Rates from 1 April 2022 (a year) Monthly No Withdrawal and Save Bonus Interest 0.25%
(5x base interest)0.40%
(8x base interest)Monthly No Withdrawal Bonus interest rate 0.10%
(2x base interest)0.10%
(2x base interest)Base interest rate 0.05% 0.05% Premier Dividend+ Savings Account
Prevailing rates (a year) Rates from 1 April 2022 (a year) Monthly No Withdrawal and Save Bonus Interest 0.35%
(7x base interest)0.50%
(10x base interest)Monthly No Withdrawal Bonus interest rate 0.10%
(2x base interest)0.10%
(2x base interest)Base interest rate 0.05% 0.05% Mighty Savers® Account
Prevailing rates (a year) Rates from 1 April 2022 (a year) Monthly Save and No Withdrawal Bonus Interest 0.05% 0.05% Monthly Child Development Account Advantage Bonus Interest 0.10% 0.20% Base interest rate 0.05% 0.05% Child Development Account
Child Development Account ExtraPrevailing rates (a year) Rates from 1 April 2022 (a year) First S$10,000 1.00% 1.20% Next S$15,000 2.40% Above S$25,000 2.00% Please visit OCBC website > Personal Banking > Accounts for more information.
Thank you for banking with us.
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Implementation of Best Execution Policy from 3 March 2022
With effect from 3 March 2022, we will be implementing written policies and procedures in respect of our placement and/or execution of customers’ orders on the best available terms (commonly referred to as “Best Execution”).
For more details, please refer to the “Best Execution Policy” document.
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We are revising the default trigger for credit and debit card transactions
From 1 March 2022, the default trigger for our alerting you to any debit or credit card transaction will be lowered from S$1,000 to S$500.
This means that you will receive an alert in the form of an SMS, push notification or email when any of the following transactions exceed S$500:
- Any debit or credit card purchase made locally or overseas, in stores or online
- Any Cash Advance transaction made via ATM, Online Banking or branch
You can set the trigger yourself via OCBC Internet Banking anytime, including from now.
For details, please read our frequently asked questions.
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Updates to a) Terms and conditions governing OCBC PayNow Service and OCBC Cross-Border PayNow Service and b) Terms and conditions governing Electronic Banking Services – PayNow default daily limit is now revised to S$1,000
Please be informed that the PayNow default daily limit is revised from S$5,000 to S$1,000 with effect from 14 January 2022.
If you have not changed your daily limit before, it is now set at S$1,000. However, if you have made prior changes to your daily PayNow limit, you may continue to use up to the daily limit you have set.
You may update your daily limit anytime via OCBC Internet Banking and OCBC Digital app (Mobile Banking). We have added these new daily limits you can change to - S$100, S$500, S$1,000, S$3,000.
Please refer to the revised terms and conditions:
Terms and conditions governing OCBC PayNow Service and OCBC Cross-Border PayNow Service
Terms and conditions governing Electronic Banking Services
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Our chatbot, Emma, will be offline until Q2 2022
Dear Valued Customer, we will – from 3rd February 2022 – take Emma offline temporarily for a tune-up and refresh. She should be back online in the second quarter of the year, energised and ready to serve you better.
Till then, do get in touch with our Enquiry Assistant at our Contact us page if you have any questions or need help.
We remain committed to serving you.
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Chinese New Year Branch Closures
1. We will be closing early on 31 January 2022 for Chinese New Year
Our branches will be closing early at the respective timings below on 31 January 2022.
Branches closing at 11.30am
Bukit Batok
North
Sixth Avenue
Bukit Panjang
OCBC Centre
Thomson
Jurong West
Serangoon Garden
Branches closing at 1.30pm
Ang Mo Kio Central
Holland Village
Parkway Parade Premier Centre
Bedok
Hougang Mall
Paya Lebar Square
Bishan
Ion Orchard
Tampines
Causeway Point
Jurong East
Tiong Bahru Plaza
Choa Chu Kang
Jurong Point
Toa Payoh Central
City Square Mall
Marine Parade
United Square
Clementi
Nex
Waterway Point
Compass One
Northpoint
White Sands
Harbourfront
Orchardgateway
2. All branches will be closed on 1 – 2 February 2022 (Tuesday to Wednesday) for the Chinese New Year public holiday.Business will resume the next day on 3 February 2022 (Thursday) for all branches.
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Revision to Interest rates for Premier Dividend+ Savings Account from 3 Jan 2022
Please be informed that with effect from 3 Jan 2022, we will be revising the interest rates that we pay on the Premier Dividend+ Savings Account. Please refer to the table below for more information.
Premier Dividend+ Savings Account
Interest category Prevailing rates (a year) Rates from 3 Jan 2022 (a year) Monthly Save and No Withdrawal Bonus interest rate 0.30%
(6x base interest)0.35%
(7x base interest)Monthly No Withdrawal Bonus interest rate 0.15%
(3x base interest)0.10%
(2x base interest)Base interest rate 0.05% 0.05%
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Early Branch Closure for the Year-End Festive Season
All our branches will be closing at 3.30pm on 24 December (Friday) & 31 December 2021 (Friday). We are closed on Christmas on 25 December (Saturday) & New Year on 1 January 2022 (Saturday). Normal operating hours will resume on 26 December (Sunday) & 2 January 2022 (Sunday) respectively for Sunday Banking branches.
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Update to Terms and Conditions Governing the BEST-OCBC Credit Card
Effective 22 December 2021, the naming of the card in the Terms and Conditions will be updated to BEST-OCBC Credit Card. There are no changes to the card features and this will not impact cardmembers’ banking arrangements.
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Notification of Revisions in Pricing Guide for Singapore and Overseas Home Loans
Please be informed that with effect from 15 December 2021, the Pricing Guide for Singapore and Overseas Home Loans will be revised as follows:
Requests Amount (in the currency of your loan) 1 To change your loan tenure, repayment scheme or purchase of recess area $500 2 To change your law firm managing your loan Removed 3 To process any other restructuring requests including change of Mortgagors and/or Borrowers/other requests not covered by this pricing guide, that requires us to issue a Supplementary Letter of Offer (SLO) $1000 The revised Pricing Guide for Singapore and Overseas Home Loans will be posted on www.ocbc.com by 15 December 2021.
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Updates to Fees, Charges, and Cardmembers Agreement Governing OCBC Credit Cards from 19 Nov 2021
We will be updating the Fees, Charges and Cardmembers Agreement Governing OCBC Credit Cards with regards to interest on purchases and overlimit fee which will take effect from 19 Nov 2021 as follows:
OCBC Cardmembers Agreement for Credit Cards
- Revision to clause 5.2 (b) of Section 5. Payment
- Addition of clause 5.3 (i) of Section 5. Payment
View the revised OCBC Cardmembers Agreement.
Fees & Charges for OCBC Credit Cards
Interest on Purchases
The interest rate for OCBC Credit Cards is 26.88% per annum (or 26.76% for NTUC/OCBC Plus! Visa Credit Cards). If we do not receive full payment by the due date, a minimum charge of $2.50 a month, calculated from the transaction date, will be billed to your account. If the minimum payment is not received by OCBC Bank by the payment due date, the prevailing interest rate applicable to the outstanding balance in and all new purchases charged to your card account from the date each purchase is made, will be increased to a higher interest rate of 29.88% per annum. This additional interest will be notified to you via statement and will not apply to NTUC/OCBC Plus! Visa Credit Cards. This interest rate will revert to the prevailing interest rate as soon as your account is no longer past due in the current and last two months. Overlimit Fee
A fee of $40 will be charged if the total outstanding balance of all your credit cards exceed your total credit card credit limit at any point of time. This fee will be charged to the credit card with the earliest statement cycle and highest outstanding balance. Overlimit fee will not apply to NTUC/OCBC Plus! Visa Credit Cards.
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[NEW] We will revise the annual service fee under the OCBC 90°N Card Programme
On 1 November 2021, the annual service fee paid under the OCBC 90°N Card Programme will be revised to S$53.50 for both principal and supplementary cardmembers.
Before 1 November 2021 From 1 November 2021 Annual service fee - S$192.60 with a renewal bonus of 10,000 Travel$ for principal cardmembers
- S$96.30 for supplementary cardmembers
- S$53.50 for both principal and supplementary cardmembers
- No welcome or renewal bonus* for principal cardmembers
* Principal cardmembers will receive 10,000 Travel$ if they pay an additional S$139. This option will be available on our webpage from 1 November 2021.
We will continue to review the features and benefits of the OCBC 90°N Card to cater to your needs.
Please view the revised terms and conditions governing OCBC 90°N Card Programme.
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Update to Terms and Conditions Governing Deposit Accounts
From 1 November 2021, clause 6.1 will be revised. View the revised terms and conditions.
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Update to Terms and Conditions Governing OCBC Investment Products and Services from 8 October 2021
We will be updating the Terms and Conditions Governing OCBC Investment Products and Services from 8 October 2021 as follows:
- Revision to clause 3(b) of Section 1: General Terms and Conditions
- Addition of clause 3(e) of Section 2: Terms and Conditions Governing Structured Deposits
- Addition of clause 4(e) of Section 3: Terms and Conditions Governing Structured Products
View the revised terms and conditions governing OCBC Investment Products and Services.
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Rebranding of OCBC YES! Debit Card to OCBC Debit Card with effect from 1 October 2021
From 1 October 2021, we will be rebranding the OCBC YES! Debit Card to OCBC Debit Card.
We’re giving you more ways to earn rebates on your daily essential spend. This includes any Debit Card spend on newly added merchants such as Shopee, NTUC FairPrice and Transit - SimplyGo.Before 1 October 2021 From 1 October 2021 onwards Minimum Monthly Qualifying Spend S$400 all eligible Visa spend S$500 all eligible Visa spend 1% Cashback Categories Categories Merchant Names Categories Merchant Names Fastfood Under Visa Merchant Category Code (MCC) 5814 Fastfood Under Visa Merchant Category Code (MCC) 5814 Transport Grab, Comfort and CityCab, Go-Jek and TADA Transport Grab, Comfort and CityCab, Go-Jek, TADA and Transit - SimplyGo Online ZALORA, Lazada, ASOS, iHerb, FairPrice Online Online Lazada and Shopee Convenience Store 7-Eleven, Cheers Groceries NTUC FairPrice and FairPrice Online Monthly Rebate Cap No rebate cap No rebate cap
View the revised Terms and conditions governing the OCBC Debit Card.
Please refer to the Frequently asked questions for more details.
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Revision to SMS Notification Alert for Account Debit Transactions
From 16 August 2021, you will receive an SMS notification alert when the following account debit transactions exceed S$50,000 or such threshold as set by you, whichever is lower:
- Cheques drawn on your account
- GIRO deductions
- Outgoing Remittances
- Others (such as other financial transactions effected at branches or through Phone Banking)
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Revision to Interest rates for Premier Global Savings Account and Global Savings Account
Dear Customers
We wish to inform you that with effect from 1 June 2021, we will be revising the interest rates for Premier Global Savings Account and Global Savings Account.
Premier Global Savings Account
Chinese Yuan (CNH)
Prevailing rates (a year)
Rates from 1 June 2021 (a year)
First $500,000
Next $1,500,000
Next $3,000,000
Above $5,000,000
0.02%
0.02%
0.02%
0.02%
0.02%
0.05%
0.10%
0.20%
Global Savings Account
Chinese Yuan (CNH)
Prevailing rates (a year)
Rates from 1 June 2021 (a year)
First $500,000
Next $1,500,000
Next $3,000,000
Above $5,000,000
0.01%
0.01%
0.01%
0.01%
0.01%
0.05%
0.08%
0.15%
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Renaming of Private Banking EasiSave and Private Banking Global Savings Account
From 1 June 2021, the Private Banking EasiSave Account and Private Banking Global Savings Account held by corporate customers will be renamed to Premier Easisave (Corp) and Premier Global Savings (Corp) respectively. There are no changes to the product features and this will not impact account holders’ banking arrangements.
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Notification of Revisions in Mortgage and Auto Financing Terms and Conditions
Please be informed that with effect from 1 July 2021, the Terms and Conditions of the following consumer loan products will be revised as follows:
- To incorporate additional clauses in relation to Sanctions, Sanction Countries and related terms.
- To reduce the redemption notice period for property loans on residential properties in Singapore.
- To include email as a channel of notification in Mortgage T&Cs.
The listing of revisions are in the attachments below. The revised Terms and Conditions will be posted on www.ocbc.com by 1 July 2021.
Property Loans Auto loan Impacted Terms and Conditions:
- Terms and Conditions Governing Mortgage Loans
- Terms and Conditions Governing HDB Home Loans
- Terms and Conditions Governing UK Property Loans
- Terms and Conditions Governing Australia Property Loans
- Terms and Conditions Governing US Property Loans
- Terms and Conditions Governing Japan Property Loans
- Terms and Conditions Governing Malaysia Property Loans
- Terms and Conditions Governing New Zealand Property Loans
Changes to the clauses for Property Loans are as follows:
Subject Clauses (i) Sanction clause Amendments - Clause 2. Banking Facilities - 2.1
- Clause 10. Representations and declarations - 10.2, 10.2.1, 10.2.2, 10.2.3, 10.2.4 (US) 10.6
- Clause 11 Failing to keep to this agreement - 11.1.27 (11.1.26 for Mortgage T&C)
Insertions - Clause 10. Representations and declarations - 10.2, 10.2.4, 10.2.5, 10.2.6
(ii) Reduce repayment notice from three months’ to two months' - Clause 8. Repaying the loan early (Mortgage and HDB)
(iii) 'Notices' clause - Addition of email as a channel of notification - Clause 19. Notices (Australia, Japan, Malaysia, New Zealand, UK and US)
- Clause 21. Notices (Mortgage)
- Clause 22. Notices (HDB)
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The terms and conditions governing NTUC Plus!/Plus! Visa Card Rewards Programme will be revised on 1 August 2021
NTUC Link will be making changes to the Plus! Rewards Programme effective 1 August 2021:
- Redemption Rate to be revised from 150 LinkPoints = S$1 to 100 LinkPoints = S$1
- Changes to rebates awarded by FairPrice
(For more information on the changes, please visit https://promo.plus.com.sg/plusrefreshed/)
As such, the terms and conditions governing the NTUC Plus!/Plus! Visa Card Rewards Programme will be revised to reflect the changes summarised below:
LinkPoints rebate from FairPrice
Before 1 August 2021 Effective from 1 August 2021 At the point of transaction of at least S$20, 2 LinkPoints (1.33%) will be awarded by FairPrice per S$1. At the point of transaction, 0.5 LinkPoints (0.5%) will be awarded by FairPrice per S$1 charged.
In the event that Cardmembers spend at least S$400 in a month at FairPrice, Cheers, Warehouse Club and Unity, an additional 0.83 LinkPoints (0.83%) will be awarded by FairPrice per S$1 charged.Bonus LinkPoints rebate from OCBC
On top of that, Cardmembers who have made at least S$20 worth of Visa transactions (excluding the purchase of gift vouchers, Big Sweep/4D/TOTO tickets and cigarettes) at FairPrice supermarkets (including FairPrice Xtra and FairPrice Finest), Warehouse Club and Unity Stores will be awarded additional LinkPoints as per the table below:Before 1 August 2021 Effective from 1 August 2021 Min Out-store Spend^ NTUC Plus! Visa Credit Card NTUC Plus! Visa Debit Card NTUC Plus! Visa Credit Card NTUC Plus! Visa Debit Card S$400 Additional 8.5 Bonus LinkPoints (5.67%)
(Capped at 4,250 LinkPoints/month)Additional 5.67 Bonus LinkPoints (5.67%)
(Capped at 2,835 LinkPoints/month)S$200 NA Additional 4 Bonus LinkPoints (2.67%)
(Capped at 2,000 LinkPoints/month)NA Additional 2.67 Bonus LinkPoints (2.67%)
(Capped at 1,335 LinkPoints/month)
Before 1 August 2021 Effective from 1 August 2021 Min Out-store Spend^ OCBC Plus! Visa Credit Card OCBC Plus! Visa Debit Card OCBC Plus! Visa Credit Card OCBC Plus! Visa Debit Card S$500 Additional 8.5 Bonus LinkPoints (5.67%)
(Capped at 4,250 LinkPoints/month)Additional 5.67 Bonus LinkPoints (5.67%)
(Capped at 2,835 LinkPoints/month)S$200 NA Additional 4 Bonus LinkPoints (2.67%)
(Capped at 2,000 LinkPoints/month)NA Additional 2.67 Bonus LinkPoints (2.67%)
(Capped at 1,335 LinkPoints/month)^Out-store spend is defined in Clause C of the terms and conditions governing the NTUC Plus!/Plus! Visa Card Rewards Programme.
LinkPoints rebate awarded on FairPrice Online transactions
Before 1 August 2021 Effective from 1 August 2021 4.5 LinkPoints (3%) will be awarded by OCBC per S$1 charged if the minimum out-store spend is met. 3 LinkPoints (3%) will be awarded by OCBC per S$1 charged if the minimum out-store spend is met.
Additionally, at the point of transaction, 0.5 LinkPoints (0.5%) will be awarded by FairPrice per S$1 charged. For Digital Club members who spend at FairPrice Online, an additional 0.5 LinkPoints (0.5%) will be awarded by FairPrice per S$1 charged upon checkout.
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Interest Rate Revision for NTUC-OCBC Starter Account and update to Terms and Conditions Governing NTUC-OCBC Starter Account
From 1 June 2021, the Terms and Conditions Governing NTUC-OCBC Starter Account Programmes will be revised.
The interest rates that we pay on your account, as shown below, will be revised:
Deposit balance Current rates (per annum) Rates from 1 June 2021 (per annum) Base interest rate All amounts 0.05% No change Bonus interest rate First S$50,000 0.40% 0.20%
Important notices
Deposit Insurance Scheme Singapore dollar deposits of non-bank depositors and monies and deposits denominated in Singapore dollars under the Supplementary Retirement Scheme are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Monies and deposits denominated in Singapore dollars under the CPF Investment Scheme and CPF Retirement Sum Scheme are aggregated and separately insured up to S$100,000 for each depositor per Scheme member. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
Foreign Currency DepositsForeign currency deposits are subject to exchange rate fluctuations that may provide opportunities and risks. Earnings on foreign currency deposits would be dependent on the exchanges rates prevalent at the time of their maturity if any conversion takes place. Exchange controls may be applicable from time to time to certain foreign currencies. You should therefore determine whether any foreign currency deposit is suitable for you in the light of your investment objectives, financial means and risk profile. Any pre-termination costs will be deducted from your deposit.