The all-new OCBC app. Inspired by you.

Go to your device’s app store to download or update the app:

• iOS devices: App Store
  Best viewed in OS version 14.5 and above
• Android devices: Google Play Store
  Best viewed in OS version 9 and above
• Devices using HUAWEI Mobile Services: HUAWEI AppGallery

Download the latest OCBC app and follow the step-by-step guide to activate OCBC OneToken after you have received the activation prompt.

Using SMS OTP and Card PIN:

1. Login to your OCBC app
2. Select “Activate with SMS OTP and card PIN”
3. A 6-digit Activation PIN will be sent to your mobile number via SMS
4. Enter the 6-digit Activation PIN on screen
5. Enter your 6-digit card PIN for your selected card
6. Your OCBC OneToken will be fully activated after 24 hours

Using SMS OTP and Token Key:

• For Existing-to-Bank customers:

  1. Login to your OCBC app
  2. Select “Activate with SMS OTP and Token Key”
  3. A 6-digit Activation PIN will be sent to your mobile number via SMS
  4. Enter the 6-digit Activation PIN on screen
  5. A 6-digit Token Key letter will be mailed to you to your registered address
  6. Upon receiving the letter, login to your OCBC app
  7. On the menu list, go to “Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
  8. Enter the 6-digit Token Key
  9. Your OCBC OneToken will be fully activated after 24 hours

• For New-to-Bank customers who have set up the Internet Banking account at the branch:

  1. You would have received a printed form containing your Access Code and Token Key
  2. Login to your OCBC app using the Access Code and PIN
  3. Click “Proceed”
  4. Enter the 6-digit Token Key
  5. Your OCBC OneToken will be fully activated after 24 hours

Using Hardware Token:

1. Login to your OCBC app
2. Select “Activate with hardware token”
3. Follow the 3-step instructions on the screen (you will require your Hardware Token for this).
4. Enter the new code generated on your hardware token
5. Your OCBC OneToken will be fully activated after 24 hours

Please refresh the page by swiping down on the screen.

Please take these steps:

1. Log in to the OCBC app.
2. Tap the ‘Cards’ tab and navigate to the card you wish to make a payment for.
3. Tap the card to see more details.
4. Tap ‘Card bill payment’.

Please take any of the following options:

1. Via Internet Banking
   1. Log in to OCBC Internet Banking.
   2. Click on ‘Customer Service’ > Credit card fee waiver.
2. Via the OCBC app
   1. Log in to the OCBC app.
   2. Tap ‘More’ at the bottom bar.
   3. Tap ‘Card services’ > Request fee waiver.
3. Via Phone Banking
   1. Have your OCBC credit card ready.
   2. Call our Personal Banking hotline (OCBC website > Contact us) and, when asked, say ‘credit card fee waiver’.
   3. Key in your 16-digit card number.

We will review your request and inform you of the outcome immediately.

Please take these steps:

1. Log in to the OCBC app.
2. Tap ‘More’ at the bottom bar.
3. Under ‘Documents – Statements & Letters’, tap ‘View Documents’ > Statements.

To add a payee

1. Log in to the OCBC app.
2. Tap ‘Pay & Transfer’ at the bottom bar.
3. Tap ‘Payee list’ > Local and overseas payee > Add payee.
4. Follow the instructions shown.

For your security, it will take at least 12 hours for the payee to be added.

To delete a payee

1. Log in to the OCBC app.
2. Tap ‘Pay & Transfer’ at the bottom bar.
3. Tap ‘Payee list’ > Local and overseas payee > Delete payee.
4. Follow the instructions shown.

If you encounter this error message, do ensure that you are using the latest version of the OCBC app. Please exit and relaunch the app before reattempting log in.

If the issue persists, please delete and reinstall the app. Do note that you would need to reactivate your OneToken and the 12-hour cooling period before activation applies.