Go paperless for a better environment | OCBC Singapore

Go paperless for a better environment

We are progressively making more letters and statements available to you via email, the OCBC Digital app and OCBC Internet Banking.

Go Paperless With These Products

You can choose to receive electronic Letters for matters involving:

  • All current and savings accounts (e.g. OCBC 360 Account)
  • All loan accounts
  • All credit card accounts
  • Child Development Account
  • Mighty Savers® Account
  • Time Deposit account
  • Foreign currency accounts
  • Safe Deposit Box
  • Certain OCBC Premier Banking-specific updates
For your security, we will still send certain letters – such as those regarding changes made to your account(s) and personal details, or involving the OCBC Wealth Account – by mail.

You can choose to receive electronic Statements for:

  • All current and savings accounts (e.g. OCBC 360 Account)
  • All credit card accounts
  • Loans (including ExtraCash and education loans)
  • EasiCredit
  • CPFIA
  • SRS Account
  • Child Development Account
  • Mighty Savers® Account

Why documents

Secure

View letters and statements via password-protected emails or retrieve them on the OCBC Digital app or OCBC Online Banking.

View letters and statements via password-protected emails or retrieve them on the OCBC Digital app or OCBC Online Banking.

Timely alerts

Be alerted via email and/or push notification when your Documents are ready.

Be alerted via email and/or push notification when your Documents are ready.

3-year archive

Have up to 3 years of Documents at your finger tips, from the time you opt in for the electronic version.

Have up to 3 years of Documents at your finger tips, from the time you opt in for the electronic version.

Stay updated

Ensure your contact details are up to date so that you can receive SMSes and emails about your banking transactions and activities.

FAQs
Why go digital with Documents?

Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Online Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

Which products are electronic Letters available for?

Please click here for the list of products that you can choose to receive electronic letters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account – by mail.

Do note that electronic letters are not available for joint accounts where all account holders must jointly perform any action.

Why are certain letters still sent in hard copy?

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC Digital app or Internet Banking.

‘Essential’ letters include those requiring:

  • Changes made to your mailing address
  • Your written response or actions
  • A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)
More questions and answers