All your cards under your control

This feature is only available on the OCBC app.

Via OCBC app

Step 1: Launch and login to OCBC app

Step 2: Tap on the menu on the top left of the screen

Step 3: Tap on “Card services”

Step 4: Tap on “Lock / unlock card”

Step 5: Choose the card that you wish to lock / unlock and tap on the toggle button accordingly

Alternatively, you can ‘lock / unlock card’ your credit cards by:

Step 1: Tapping on “What you owe” after you login

Step 2: Select credit card

Step 3: Tap on “Manage your card”

Step 4: Tap on toggle button accordingly

It will take approximately 5 to 10 seconds to lock / unlock. Your request is fulfilled real-time and instant and this service is available 24 hours and 7 days a week.

This feature is only available on the OCBC app.

Step 1: Launch and login to OCBC app

Step 2: Tap on the menu on the top left of the screen

Step 3: Tap on “Card services”

Step 4: Tap on “Report lost card”

Step 5: Choose the card that you would like to Report lost and follow the steps accordingly

Alternatively, you can report lost/stolen ATM/credit/debit card by:

Step 1: Tapping on “What you owe” after you login

Step 2: Select credit card

Step 3: Tap on “Manage your card”

Step 4: Tap on “Report lost card” and follow the steps accordingly

It will take approximately 5 to 10 seconds to Report lost card. Your card will be cancelled immediately, and this service is available 24 hours and 7 days a week.

This feature is only available on the OCBC app.

Step 1: Launch and login to OCBC app

Step 2: Tap on the menu on the top left of the screen

Step 3: Tap on “Card services”

Step 4: Tap on “Replace card”

Step 5: Choose the card that you would like to replace

Step 6: Select a reason from the following and review your mailing address before submitting your request:

• I lost my card
• My card was damaged / faulty
• I want to change the name on my card
• My card was retained by ATM

Alternatively, you can replace your credit card by:

Step 1: Tapping on “What you owe” after you login

Step 2: Select credit card

Step 3: Tap on “Manage your card”

Step 4: Tap on “Replace card” and follow the steps accordingly

You can replace your card via the OCBC app between 6am to 9pm Singapore time daily. However, FRANK debit & credit card replacement is not available on Sundays and Public holidays.

For urgent requests, please call us once at 1800 363 3333 and we can assist you.

This feature is only available on the OCBC app.

Step 1: Download and login to the OCBC app

Step 2: Tap on the menu on the top left of the screen

Step 3: Tap on “Card services”

Step 4: Tap on “Reset Debit/ATM card PIN”

Step 5: Select your desired card