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Dear Valued Customer,
Awareness is key when it comes to online protection. Stay alert and recognise the tell-tale signs of phishing scams and malware that attempt to trick you into revealing your login credentials for online banking. Please read our tips below to understand more about the tell-tale signs to help you avoid being a victim to such scams. |
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| How to recognise phishing scams and malware |
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Phishing emails may contain malicious attachments that have malware embedded.
When the attachments are opened, the malware infects your devices to steal personal information and login credentials. |
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Examples of Phishing Emails |
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Look out for fake email addresses. Official email from OCBC always comes from an "@ocbc.com" email address. |
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Do not download or open attachments from suspicious emails. |
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Do not click on hyperlinks from unknown/suspicious source. |
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Example of Malware Attack |
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Look out for messages that request you to input your log-in credential multiple times. |
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Do not enter OTP when you are repeatedly asked to do so, for transactions which you did not initiate. |
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Look out for a delayed pop-up screen that says that the service is not available. |
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| 1. |
Install and maintain the latest
anti-virus software on your computer or mobile devices.
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Update us immediately whenever you change your mobile number
or contact details.
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| 4. |
Do not reveal your Online Banking Access Code, PIN,
One-Time Password (OTP) or hardware token details to anyone.
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Do not proceed if the message asks you to key in your log-in credential or OTP repeatedly.
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Read the SMS or email alerts from the Bank carefully. Inform us immediately for transactions you did not initiate.
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| Notice anything unusual? Call us. |
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If you notice or receive any suspicious or unusual emails, messages or websites purporting to be from OCBC Bank, do not proceed further and call us immediately. Please call 1800 PREMIER (773 6437) or (65) 6530 5930 if you’re calling from overseas.
To learn more on Phishing and Malware, click on “Learn more” below. |
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| This document is for general information only and provided solely as a convenience to you. No representation or warranty (whether on adequacy or usefulness or otherwise) is given by OCBC. You confirm that you are responsible for the security of your computer and mobile devices and OCBC assumes no responsibility to you in relation thereto. We refer you to our online banking safe security practices at Safeguarding Your Online Banking Access. Your usage of our OCBC Online Banking Service is subject at all times to the Electronic Banking Terms & Conditions and the Terms & Conditions Governing Deposit Accounts.
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| © Copyright 2015 - OCBC Bank | All rights Reserved. Co. Reg. No.: 193200032W |
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