Still using the Online Banking Access Code we assigned you? Change it now.

In 1 minute, you could better safeguard your accounts

To protect your personal data, please change the Online Banking Access Code we assigned you if you have not done so.

If you do not, we will prompt you to do so when you next log in to Internet Banking.You must change it before you can access your account.

Change it now via Internet Banking or Mobile Banking.

Here is how you can change your Online Banking Access Code. Questions? Find your answers in the FAQ.

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Change now
What do I need?

What do I need to change my existing Online Banking Access Code?

  • Your existing Online Banking Access Code and PIN
  • OneToken, or One-Time Password (OTP) sent to your mobile phone or generated via your hardware token, depending on how you have chosen to receive the OTP
  • An Online Banking Access Code that you would like to use – it should not be easily guessed by others and comprise letters and/or numerals between six and 14 characters. Please do not use symbols, special characters or the Online Banking Access Code we assigned you. Do not choose a code made up of only 7- or 8-digit numerals.
Change your Online Banking Access Code

How can I change my Online Banking Access Code?

1

Log in using your Access Code and PIN

2

Click on Customer Service at the top menu > Online Banking settings > Change Access Code

3

Key in your new Access Code and click 'Submit'

4

To complete your request, use OneToken, or key in the OTP from your mobile phone/hardware token. Use your new Access Code to log in from now
Change now
Change now
step-by-step tutorial video

Alternatively, you may watch a step-by-step tutorial video curated to assist you in changing to your preferred Access Code.

Change now

您也可以按照视频里的详细步骤讲解来更改您的访问代码

更改访问代码

1

Log in using your Access Code and PIN, or biometrics if you have set this up

2

Tap on the top left menu > Settings > Online Banking settings > Change Access Code

3

Key in your new Access Code and tap on 'Submit'

4

To complete your request, use OneToken, or key in the OTP from your mobile phone/hardware token. Use your new Access Code to log in from now
Change now
Change now
step-by-step tutorial video

Alternatively, you may watch a step-by-step tutorial video curated to assist you in changing to your preferred Access Code.

Change now

您也可以按照视频里的详细步骤讲解来更改您的访问代码

更改访问代码

Here is a list of Frequently Asked Questions.

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Frequently Asked Questions

  • Why do I need to change my Online Banking Access Code?

    Changing your Online Banking Access Code – especially to one comprising letters and numerals – from the one we assigned you will make it more difficult for someone to gain access to your accounts. You can also use one that you can remember better. Please use something that is not easily guessed by others.

  • What is the character limit of my Online Banking Access Code?

    An Online Banking Access Code can comprise letters, numerals or a combination of both. It must be between six and 14 characters long. Please do not use symbols or special characters (such as #, @ or &), or the Online Banking Access Code we assigned you. Do not choose a code made up of only 7- or 8-digit numerals.

  • I changed my Online Banking Access Code previously. What do I need to do?

    This message is meant only for customers who are Singapore NRIC holders and have never changed the Online Banking Access Code assigned to them . If you have changed yours, you do not need to do anything. Simply continue to log in with your current Online Banking Access Code.

  • I have forgotten my Online Banking Access Code. What can I do?

    Go to www.ocbc.com/reset and follow the steps to retrieve your existing Online Banking Access Code. Use that to log in to Internet Banking and then change your Online Banking Access Code.

  • What will happen if I do not change my Online Banking Access Code?

    You will be asked to change your Online Banking Access Code when you next log in to Internet Banking. Only after you change it will you be allowed to access your account.

  • Can I change my Online Banking Access Code more than once?

    Yes, you can change your Online Banking Access Code anytime. After you have successfully changed it, use it to log in to Internet or Mobile Banking.