Overseas Usage Guide - OCBC Singapore

Overseas Usage Guide

Activation/deactivation of cards for overseas usage

As part of the bank's security measures, it is necessary to activate your OCBC ATM, debit or credit cards' overseas ATM cash withdrawal or magnetic stripe feature if you wish to use your cards overseas.
You may refer to the guide below on what you should do for your intended overseas usage.

Type of overseas usage What should you do

Withdraw cash via ATM

  1. ATM card
  2. Debit card
  3. Credit card (linked to current/savings account)
 Activate overseas ATM cash withdrawal feature
Learn how

  • Withdraw cash via ATM

    1. Credit card (Cash advance)
    		 Activate magnetic stripe feature
    Learn how

  • Make retail purchases

    1. Debit card
    2. Credit card
    		 Activate magnetic stripe feature
    Learn how

    How to activate/deactivate overseas ATM cash withdrawal

    Via OCBC Online Banking
    (immediate activation or deactivation)

    OCBC Online Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select "Customer Service" > Overseas card use.
    3. Key in the OTP (One-time Password).
    4. Under the Overseas ATM withdrawals column, check/uncheck the box for the relevant card.
    5. Key in the OTP.

    *OCBC Business Debit Card customers without OCBC Online Banking will not be able to activate the overseas ATM cash withdrawal on their card via Online Banking. Should you wish to activate overseas cash withdrawal, please submit the OCBC Business Debit Card Maintenance form below.

    OCBC Mobile Banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on "Card services" > "Manage overseas card usage".
    4. Key in the OTP* (One-time Password).
    5. Check / uncheck the box under Overseas ATM withdrawals for the relevant card(s).
    6. Key in the OTP**.

    *If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

    **If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

    Via SMS
    (immediate activation or deactivation)

    1. Via SMS

    2. Send an SMS to 72323, or if overseas, +65 9327 2323 in this format:

      • To activate
        ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>activate

        Example: ATM S7612345X 1234 011216 311216 activate

      • To deactivate
        ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>deactivate

        Example: ATM S7637838X 1234 deactivate


    This option is available for Singaporeans and Singapore Permanent Residents until further notice.



    Via Mail in forms
    (Activation or Deactivation within 7 working days)

    Mail in forms

    1. Download ATM Card Services form
    2. Download OCBC Credit Card Maintenance form
    3. Download OCBC Debit Card Maintenance form
    4. Download OCBC Business Debit Card Maintenance form.

    Via other channels

    Visit your nearest OCBC branch, or call us(phone banking) at 1800 363 3333. If overseas, call +65 6363 3333

    How to activate/deactivate overseas purchase feature (magstripe)

    Via OCBC.com
    (Immediate activation or deactivation)

    Visit https://internet.ocbc.com/cardactivation/magstripeCard to activate or deactivate the overseas purchase feature.

    Via OCBC Online Banking
    (immediate activation or deactivation)

    OCBC Online Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select "Customer Service" > "Overseas card use".
    3. Key in the OTP (One-Time Password).
    4. Under the Overseas Shop purchases column, check/uncheck the box for the relevant card(s).
    5. Indicate a start and end date.
    6. Key in the OTP.

    *OCBC Business Debit Card customers without OCBC Online Banking will not be able to activate the overseas ATM cash withdrawal on their card via Online Banking. Should you wish to activate overseas cash withdrawal, please submit the OCBC Business Debit Card Maintenance form below.

    OCBC Mobile Banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Card services" > "Manage overseas card usage”
    4. Key in the OTP* (One-time Password).
    5. Check / uncheck the box under Overseas magnetic stripe transaction for the relevant card(s).
    6. Key in the OTP.**

    *If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

    **If you have activated OCBC OneToken, you'll not be required to enter OTPs for both Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

    Via SMS Banking
    Immediate activation or deactivation

    SMS

    1. Send an SMS to 72323, or if overseas, +65 9327 2323 in this format:

      • To activate
        MAG<space>NRIC/Passport<space>Last 4 digits of card no<space>start date in DDMMYY<space>end date in DDMMYY<space>activate

        Example: MAG S7612345X 1234 230917 231017 activate

      • To deactivate
        MAG<space>NRIC/Passport<space>Last 4 digits of card no<space>deactivate

        Example: MAG S7612345X 1234 deactivate

    Via other channels

    Visit your nearest OCBC branch, or call us (phone banking) at 1800 363 3333. If overseas, call +65 6363 3333

    Security Tips

    For your security, it is recommended to deactivate your overseas ATM cash withdrawal or purchases feature upon returning to Singapore to prevent unauthorised usage.

    Adopt these security measures when you travel overseas:

    • Update your mobile number to receive real-time SMS alerts on overseas transactions.
    • Change your alert settings on your overseas transaction
      • Overseas ATM cash withdrawal: Auto-enrolment for SMS alerts when you activate your card(s) for overseas ATM cash withdrawal. The default amount to receive SMS alerts is set at S$1.
      • Overseas purchase: Auto-enrolment for SMS alerts when you activate your card(s) for overseas purchase. The default amount to receive SMS alerts is set at S$1,000.

    You may change your SMS alert settings via OCBC Online Banking.

    • Beware of any unusual objects placed on or around the card insertion slot on the ATM. Cover the keypad when you enter your PIN. If you suspect you have used your card at a suspicious ATM, contact us immediately at +65 6363 3333.

    Please note that telecommunication charges for overseas SMS alerts are applicable.