Consumer Financial Services | OCBC Careers

Global Consumer Financial Services

Serving five million customers across all life stages

Why you will love this

Learn from the best – The first retail bank to receive the Singapore Quality Award for Business Excellence

Learn from a leader – One of the top three banks in consumer banking in Singapore and a frontrunner in wealth management and home loans

Introduction

Global Consumer Financial Services covers wide range of businesses including wealth management, lifestyle financing, branch and premier banking, consumer secured lending, online banking, digital transformation and marketing. We put our customers at the forefront of everything we do and redefine customer experience to meet their needs. Aligned with OCBC’s One Group strategy to capture rising Asian wealth, we are dedicated to serving customers and accelerating our growth across Singapore, Malaysia, Hong Kong and Indonesia.

In Singapore, we take pride in being a local bank that accompanies our customers through their life milestones. From Mighty Savers for children and young families, and the 360 Account for working adults, to OCBC Premier Banking for our affluent customers, we have products and services for everyone. In 2022, we unveiled a flagship branch at Wisma Atria that combines banking, dining and shopping to create a unique lifestyle experience.  

Leveraging digital transformation, we provide a seamless omni-channel customer experience. Over the years, we have introduced market-leading digital capabilities and products: We were the first bank in Singapore to offer QR cardless withdrawals at over 500 ATMs and the OCBC Digital app has the most comprehensive cross-border payments capabilities today.

Featured Highlight

Making home ownership crystal clear with OneAdvisor

Designed in-house, OneAdvisor is a comprehensive platform for homebuyers that captures the full picture of home ownership. Besides property listings and legal requirements, OneAdvisor provides "affordability" advice and other useful information.

Senior Relationship Manager | Job Spotlight

As a Senior Relationship Manager, Miao Wen works with premier private clients and helps them to reach their financial goals. In turn, Miao Wen fulfils her dream to be an educator to not just her clients, but also her colleagues. Just as how she received the nurturing support when she first started, today Miao Wen also guides her junior Relationship Managers to succeed in their role. Global Consumer Financial Services serves almost 3 million customers across Singapore, Malaysia, Indonesia and China. In Singapore, our customer proposition caters to different life-stages and needs, ranging from Mighty Savers for children and young families, FRANK by OCBC for youths and young working adults to OCBC Premier Banking for affluent individuals. Join us and be part of this exciting opportunity.

Mortgage Specialist | Job Spotlight

As part of our Mortgage team within Consumer Secured Lending, you will play an integral part in profiling customers' needs and assisting them in their home ownership journey through one-stop advisory services. You'll be at the frontline, building long-term relationships with customers acquired through alliance and referral by agents, lawyers and developers.

Branch Relationship Manager & Personal Financial Consultant | Job Spotlight

Working at the frontlines, our Relationship Managers and Personal Financial Consultants are the public faces of OCBC Bank and trusted advisors to our retail banking customers, offering a full range of wealth management products.

Financial Protection Specialist | Job Spotlight

Our Financial Protection Specialists are always on the go helping clients protect their wealth and achieve their desired lifestyles by offering customised solutions based on individual life goals.

Awards and Achievements

Singapore's Best Digital Bank

Euromoney Awards for Excellence 2024

Asia's Leader in Customer Engagement

IDC Financial Insights Innovation Awards 2023

Gold Winner, Digital Solutions Category

Singapore Good Design (SG Mark) 2022

Best Customer Experience via Mobile and Internet Banking

The Digital Banker's Digital CX Awards 2022

Recognition of Excellence

6th SG OpenGov Leadership Forum 2021

Best ATM Innovation & Best Self Service Banking

The Digital Banker's Global Retail Banking Innovation Awards 2019

Highest in Retail Banking Customer Satisfaction

J.D Power 2018 Singapore Retail Banking Satisfaction Study

Excellence in Customer-Centricity Winner

Retail Banker International Asia Trail Blazer Awards 2018