Global Consumer Financial Services
Serving five million customers across all life stages
Global Consumer Financial Services covers wide range of businesses including wealth management, lifestyle financing, branch and premier banking, consumer secured lending, online banking, digital transformation and marketing. We put our customers at the forefront of everything we do and redefine customer experience to meet their needs. Aligned with OCBC’s One Group strategy to capture rising Asian wealth, we are dedicated to serving customers and accelerating our growth across Singapore, Malaysia, Hong Kong and Indonesia.
In Singapore, we take pride in being a local bank that accompanies our customers through their life milestones. From Mighty Savers for children and young families, and the 360 Account for working adults, to OCBC Premier Banking for our affluent customers, we have products and services for everyone. In 2022, we unveiled a flagship branch at Wisma Atria that combines banking, dining and shopping to create a unique lifestyle experience.
Leveraging digital transformation, we provide a seamless omni-channel customer experience. Over the years, we have introduced market-leading digital capabilities and products: We were the first bank in Singapore to offer QR cardless withdrawals at over 500 ATMs and the OCBC Digital app has the most comprehensive cross-border payments capabilities today.
Making home ownership crystal clear with OneAdvisor
Designed in-house, OneAdvisor is a comprehensive platform for homebuyers that captures the full picture of home ownership. Besides property listings and legal requirements, OneAdvisor provides "affordability" advice and other useful information.
Senior Relationship Manager | Job Spotlight
As a Senior Relationship Manager, Miao Wen works with premier private clients and helps them to reach their financial goals. In turn, Miao Wen fulfils her dream to be an educator to not just her clients, but also her colleagues. Just as how she received the nurturing support when she first started, today Miao Wen also guides her junior Relationship Managers to succeed in their role. Global Consumer Financial Services serves almost 3 million customers across Singapore, Malaysia, Indonesia and China. In Singapore, our customer proposition caters to different life-stages and needs, ranging from Mighty Savers for children and young families, FRANK by OCBC for youths and young working adults to OCBC Premier Banking for affluent individuals. Join us and be part of this exciting opportunity.
Mortgage Specialist | Job Spotlight
As part of our Mortgage team within Consumer Secured Lending, you will play an integral part in profiling customers' needs and assisting them in their home ownership journey through one-stop advisory services. You'll be at the frontline, building long-term relationships with customers acquired through alliance and referral by agents, lawyers and developers.
Branch Relationship Manager & Personal Financial Consultant | Job Spotlight
Working at the frontlines, our Relationship Managers and Personal Financial Consultants are the public faces of OCBC Bank and trusted advisors to our retail banking customers, offering a full range of wealth management products.
Financial Protection Specialist | Job Spotlight
Our Financial Protection Specialists are always on the go helping clients protect their wealth and achieve their desired lifestyles by offering customised solutions based on individual life goals.
Singapore's Best Digital Bank
Euromoney Awards for Excellence 2024
Asia's Leader in Customer Engagement
IDC Financial Insights Innovation Awards 2023
Gold Winner, Digital Solutions Category
Singapore Good Design (SG Mark) 2022
Best Customer Experience via Mobile and Internet Banking
The Digital Banker's Digital CX Awards 2022
Recognition of Excellence
6th SG OpenGov Leadership Forum 2021
Best ATM Innovation & Best Self Service Banking
The Digital Banker's Global Retail Banking Innovation Awards 2019
Highest in Retail Banking Customer Satisfaction
J.D Power 2018 Singapore Retail Banking Satisfaction Study
Excellence in Customer-Centricity Winner
Retail Banker International Asia Trail Blazer Awards 2018
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Innovating with joy
Having been with OCBC for over 20 years, Assistant Vice President Godfrey Soo believes in innovating for a purpose to make lives better for everyone.
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Climbing the internal ladder
Climbing the corporate ladder in the first and only job? May Ng proves it’s possible in her 17-year long career with OCBC Bank.
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Becoming a leader through experience
See how Leonard Tok rose to take charge of the Affluent Cards portfolio, fast.
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Starting fresh in a digital transformation
Eugene Tay started with zero knowledge of banking. Here is how he rode the digital innovation wave.
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Going green: #NoPlastics
A trailblazer in the mission to eliminate plastic usage, the passion of Kurup Nakul and his team is one to behold.