What are these new services – Credit Card Add Payer service and Bill Payment Pay Authorised Card(s)?
These services allow the main OCBC Credit Card member to appoint an Authorised Payer to view and pay for his / her outstanding credit card balances via Internet or Mobile Banking. Click here for more information.
What are the new enhanced security features implemented on Internet Banking?
We have implemented OTP (One Time Password) for Update of Personal Particulars in Internet Banking.
We have implemented a security feature whereby you will be able to view your Last 5 OTP-enabled transactions at a glance on internet. Click here to find out more.
With the enhancement in functionality, you can now:
(a) experience enhanced user experience on Internet Banking with our improved user interface and design.
(b) perform a one-time Bill Payment using account(s).
(c) perform bill payments to over 70 selected 3rd party billing organisations using OCBC Credit Cards
(d) check and update daily limit for 3rd party Funds Transfer
(e) perform a Balance Transfer from transactions incurred from your other credit cards, to enjoy OCBC’s preferential rates.
(f) activate Travel Insurance before going on a holiday.
(g) sign up for Monthly Savings Account.
(h) use our new GIRO service (apply for GIRO and set-up GIRO reminders).
(i) specify up to three of your favourite Bill Payment and Funds Transfer in your personal preference so as to facilitate easy payment/ transfers on your Internet Banking Home page simply at the click of your mouse!
OCBC Internet Banking is a 24-hour service. You can perform banking transactions from any computer with a browser and an Internet connection, at the click of the mouse – all at your convenience.
Internet Banking, like any of our other electronic banking services, is free of charge. However, standard transactional fees for some services such as “Stop Payment of Cheques” and “Unsuccessful Funds Transfer” to another bank will apply.
Select “Other Services” after entering your ATM PIN
Select “Other Services”
Select “Internet/Mobile/Phone Banking”
Select “Internet/Mobile Banking Application”
Enter your new 6 digit Internet Banking PIN
To confirm, enter your new 6 digit Internet Banking PIN again. A transaction receipt will be issued to you, stating your Internet Banking access code for your log-in
Select the 2FA Token of your choice & follow the onscreen instructions.
By mail
1. Collect a form from our branches or download and print it from the Internet.
2. Mail it to us:
Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886
At our Branches
1. Visit any of our Branches
2. Select your Internet Banking PIN on the spot
3. Start accessing Internet Banking immediately
1. Successful – Your instruction has been carried out successfully
2. Rejected – Your instruction has not been carried out successfully
3. Deleted – You have deleted the instruction
4. Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)
5. Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day
Would my Internet Banking transactions be reflected on Mobile Banking?
Yes. Your Deposit account transaction history and your Credit Card account unbilled transaction history done on Internet Banking will be reflected on Mobile Banking.
What is 2-Factor Authentication and how do I upgrade to this additional level of security?
2-Factor Authentication is a security measure that provides greater peace of mind when you bank online. Visit www.ocbc.com/2FA for details on our award-winning 2FA solutions offered.
What should I do if I encounter problems with logging into OCBC Internet Banking?
Check if you have the necessary hardware and software requirements specified below.
If you are accessing OCBC Internet Banking through a Local Area Network (LAN), please check whether your LAN is configured to allow secured transactions through the Internet.
If you are still unable to login to Internet Banking even after checking the above, please email to ContactUs@ocbc.com or call our Customer Service Hotline at 1800 363 3333.
Recommended hardware requirements A Pentium PC (min 500 Mhz, 64 MB RAM & above)
A 56 kbps modem or higher.
Recommended software requirements WIN98SE / WINXP / WIN ME
Internet Explorer 5.5 or higher
Netscape Navigator 6.2 or higher
For Mac Users:
Mac OS 10.2 and above with Netscape 7.02
(For more details on why Internet Explorer is not supported, please click here)
Mac OS X 10.2 and above with Safari browser 1.2
If you are accessing OCBC Internet Banking through a Local Area Network (LAN), please check with your system administrator whether your LAN is configured to allow secured transactions through the Internet.
If you do not have the required browsers, you can download them at the Microsoft and Netscape web-sites.
Yes, login to Internet Banking and select “Change Access Code” under Customer Service. Enter and confirm your New Preferred Access Code and you will be able to access using your New Preferred Access Code.
Please note that you can either make use of your Bank-issued Access code or your New Preferred Access code (if you have made the change) to login.
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.
Entering OCBC Internet Banking
To login, please key in an Access Code and a 6-digit PIN, which is only known to you.
During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces risks of unauthorised access to your account.
Exiting OCBC Internet Banking
Security Tips
Here are some good practices to follow when using Internet Banking
Logout of the system whenever you leave your computer terminal. We also recommend the use of a screen saver with a time-out period of between 2-10 minutes.
For your PIN, do not use numbers which can easily be linked to you, like your birthday or a telephone number,.
Do not share your PIN with others; please change it immediately if you know it has been disclosed to others. We recommend changing your PIN periodically and not to re-use previous numbers.
Contact us immediately at 1800- 363 3333 if you notice any discrepancy in your account as a result of unusual transactions.
To prevent your computer from "hanging" frequently, thereby affecting its performance, we strongly recommend the use of a reputable anti-virus product to scan for and remove computer viruses from your hard disk on a regular basis.
Please clear your browser’s cache and history after logging out.
For Internet Explorer 5.0 and above users
To prevent disclosure of your personal Access Code and PIN to unauthorised users, please de-activate the Auto Complete function of your browser. Here's how you can do it:
1. Under Tools menu, select Internet Options
2. Go to Content
3. Select Personal Information
4. Click on AutoComplete button
5. Uncheck the box User Name and Password on
Forms
6. Click on Clear Password button
7. Press OK buttons twice to exit
For your PIN, do not use numbers which can be easily linked to you, like your birthday or a telephone number.
Do not share your PIN with others; please change it immediately if you know it has been disclosed to others. We recommend changing your PIN periodically and do not re-use previous numbers.
Contact us immediately at 1800- 363 3333 if you notice any discrepancy in your account as a result of unusual transactions.
What should I do if I suspect my PIN has been tampered with?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Internet ID to access your account, change your PIN and contact us immediately at 1800 363 3333, or 65 6 363 3333 when calling from overseas.
What are the security features in OCBC Internet Banking?
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.
Entering OCBC Internet Banking
To login, key in an Access Code and a 6-digit PIN, which is only known to you.
During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces the risk of unauthorised access to your account.
What do I do if I suspect unauthorised transactions on my account?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Internet ID to access your account, change your PIN and contact us immediately at 1800 363 3333.
How do I prevent my browser from storing my access code or access PIN?
Some browsers store and list possible matches from entries that you have typed previously. You can prevent any User ID/PIN from being stored in your browsers by de-activating the function:
Internet Explorer
o Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
o Under "Personal Information", click on "AutoComplete"
o Uncheck "User names and passwords on forms" and click on "Clear Passwords".
o Click on "OK" to save your settings
Internet Explorer 7.0
o Launch your Internet Explorer 7.0 browser and click on "Tools" >> "Internet Options" >> "Content".
o Under "AutoComplete", click on "Settings"
o Uncheck "User names and passwords on forms"
o Click on "OK" to save your settings
Netscape 7.0
o Go to "Netscape" or "Edit"
o Select "Preferences"
o Double click on "Privacy & Security"
o Click on "Passwords"
o Ensure that "Remember passwords" under "Password Manager" is unchecked
o Click "OK" to save your settings
Why does the lock disappear during my Internet Banking session or when I get back to Internet Banking after visiting OCBC unsecured webpages?
For Internet Explorer browsers, the padlock is not a reliable indicator of whether the pages and information are encrypted with SSL as it may remain "unlocked" even though the pages are actually encrypted with SSL. To verify the SSL encryption, simply:
Internet Explorer browser
Right click your mouse
Select "Properties"
Click on “Certificates”
For secured site, you will see the details of the security certificate information
For unsecured site, there is no security certificate information
For Netscape browser
Right click your mouse (For Mac computer, hold down "control" key while you click)
Select "View Frame Info" or "View Page Info"
Click on the “Security” Tab
For secured site, you can view the security certificate information by clicking the “View” button
For unsecured site, it state “Web Site identity not verified”
What are the hardware / software requirements for accessing OCBC Internet Banking?
Recommended hardware requirements A Pentium PC (min 500 Mhz, 64 MB RAM & above)
A 56 kbps modem or higher.
Recommended software requirements WIN98SE / WINXP / WIN ME
Internet Explorer 6 or higher
Netscape Navigator 6.2 or higher
For Mac Users:
Mac OS X 10.2 and above with Netscape 7.02.
(For more details on why Internet Explorer is not supported, please click here)
Mac OS X 10.3 and above with Safari browser 1.2.
For Mac OS X 10.4 Java support, please click here.
If you are accessing OCBC Internet Banking through a Local Area Network (LAN), please check with your system administrator whether your LAN is configured to allow secured transactions through the Internet.
If you do not have the required browsers, you can download them at the Microsoft and Netscape web-sites.
What browser should I use for accessing OCBC Internet Banking?
For users of Windows 98 and above :
Internet Explorer 6 or higher
Netscape Navigator 6.2 or higher
(For more details on why Internet Explorer 5.5 is not supported, please click here)
For Mac Users:
Mac OS X 10 and above with Netscape 7.02
(For more details on why Internet Explorer is not supported, please click here)
What should I do when I encounter an error message indicating an SSL pattern?
This happens when your browser is unable to carry out secured transactions.
This is how you can enable your browser to make such connections:
Netscape
1 .Click on "Edit" from the pull-down menu in your browser.
2. Select "Preferences"
3. Click on "Privacy & Security"
4. Click on "SSL"
5. Ensure that Enable SSL (Secure Sockets Layer) v3 is selected.
6. Click on the "OK" button
Internet Explorer 1. Select Tools from the pull-down menu in your browser.
2. Select Internet Options
3. Select Advanced tab
4. Scroll down to Security. Ensure that Use SSL 3.0 is selected
5. Click on the "OK" button.
What should I do when the screen turns blank with no activity when I am accessing OCBC Internet Banking?
This happens when your browser is unable to process java-script.
To enable your browser to process java-script:
Netscape Navigator
1. Select "Edit" from the pull-down menu in your browser.
2. Select "Preferences"
3. Select "Advanced"
4. Ensure that Enable Java and Enable Java Script is selected.
5. Click on the "OK" button
Internet Explorer 1. Select Tools from the pull-down menu in your browser
2. Select Internet Options
3. Select Advanced tab
4. Scroll down to Microsoft VM. Ensure that JIT compiler for virtual machine enabled is selected.
5. Select the Security tab.
6. Click on the Custom Level button. The Security Settings dialog will appear.
7. Scroll down to Microsoft VM. Ensure that Disable Java is not selected. High safety is the default option.
8. Click on the "OK" button.
Can I access all my OCBC accounts and the account balances?
OCBC Internet Banking allows you to access all your Savings, Current, Fixed Deposits, Loans, Global Deposits, Personal Line, EasiCredit, Credit Card accounts, CPF Investment and/or SRS Account.
Except for CPF Investment and/or SRS Account, your account is updated real time, up to the time of enquiry for all online transactions. CPF Investment and/or SRS Account summary and transaction details are only updated as per the previous working day.
What transaction details can I view on eStatement and Unbilled Transactions?
You can view transactions incurred with the active credit card(s) you currently hold. Please refer to your printed statement(s) should you wish to view transactions made previously with an invalid credit card that have been reported lost.
An outstanding loan amount includes outstanding principal and interest accrued up to the previous working day (including Saturdays) as well as late interest and other charges.
Which date should I refer to on the Transaction History screen – Transaction Date or the Value Date?
The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.
Why is the due date on the Account Summary page different from the due date on the Statemented Transaction page?
The due date on the Account Summary page applies to new transactions on your most recent statement. If your previous statement(s) is overdue, the previous balance(s) is payable as soon as possible.
You can make online payments to any of the registered payee organisations we have an arrangement with by using the bill payment function in Internet Banking.
Bill payments can be made using your bank account or your OCBC Credit Card.
To add a payee, simply click on the “Add Payee” button under “Bill Payment” and follow the online instructions.
To perform a bill payment transaction:
Select "Bill Payment" and choose either to make payment "By Account" or "By Credit Card"
No, you do not need to sign up separately for the payment of fines as all the billing organisations that accept payment of fines are automatically displayed in your payee list.
Just key in the Fine Notice Number, and the amount to make a payment.
Can I pay a company that is not in the bill payment list?
You cannot make a payment to a company not in the bill payment list through Internet Banking. Please write to us about this company using the Feedback & Enquiry Form. We will take into consideration to sign up the merchant as a bill payee corporation.
A one-time bill payment is an instruction to authorise a one occasion bill payment. The funds will only be debited from your deposit account to the billing organisation you have specified.
A future dated bill payment is an instruction to authorise a one-time bill payment on a specific future date. The funds will only be debited from your account on the specified date. Please ensure you have sufficient funds in your account prior to that day.
It is an ongoing instruction to authorise repeated bill payment on a specific day of the month or week. The funds will only be debited from your account on the specified dates. Please ensure you have sufficient funds in your account prior to those days.
Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.
You are not subjected to any payment limits for making payment to your list of registered payee organisations. To add a payee, simply click on the "Add Payee" under "Bill Payment" and follow the online instructions.
However, there is a fixed shared monthly limit of $5,000 when you utilise the one-time bill payment to the registered payee organisations and bill payment to non-presigned payee organisation services on Internet Banking.
Non-presigned payee organisation refers to Land Transport Authority Fine Payment, OCBC/Fairprice Plus Credit Card and Urban Redevelopment Authority Fines.
Can I still make online payments to my credit card after it is terminated?
Yes, you can still make online payments to your terminated credit card account. Simply follow these steps, after you have logged into Internet Banking:
Under the left hand side menu, select "Bill Payment" and then "By Account"
Under the category "Payment Information", select the account to debit funds from
Look for the category "To Billing Organisations"
Under the row "OCBC/Fairprice Plus Credit Card", key in your credit card number under "Bill Reference No."
How do I set up another bank’s account as beneficiary for interbank funds transfer?
To set up another bank's account as beneficiary for interbank funds transfer, please log into Internet Banking and select Fund Transfer > Add Beneficiary.
You will be prompted for a One-Time Password to be input on the page thereafter for verification purposes.
Once the account is added into your beneficiary list, you can transfer funds to this account via Internet Banking, Mobile Banking or Phone Banking.
What is my funds transfer limit and how can I change it?
The default 3rd Party Funds Transfer Limit is set at $3,000 daily and $50,000 monthly. At OCBC, you have an option to change your daily limit. The available limits are $1,000, $3,000, $5,000 and $10,000 (Monthly limit does not change).
To update your daily 3rd Party Funds Transfer transaction limit, please login to Internet Banking and select Funds Transfer >> Update Daily Limit option. Alternatively, you can complete the Change Daily Limit form and mail it back to us.
This limit applies to all Internet Banking, Mobile Banking and Phone Banking transactions.
When will the funds transfer be done and when will it be available in the receiving account?
If you are transferring funds to another OCBC account, the transfer will be effected immediately.
For funds transfer to accounts in another bank in Singapore, your funds will reach the designated account in about 2 to 3 business days. Please note that Bill Payment and Funds Transfer transactions performed after 9.00pm will be reflected as the next working day's transactions.
A future dated funds transfer is an instruction to authorise a one-time funds transfer on a specific future date. The funds will only be debited from your account on the specified date. Please ensure you have sufficient funds in your account prior to that day.
It is an ongoing instruction to authorise repeated funds transfer on a specific day of the month or week. The funds will only be debited from your account on the specified dates. Please ensure you have sufficient funds in your account prior to those days.
Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.
How can I notify beneficiary of a funds transfer I have requested?
You can now use our hassle-free notify beneficiary service to inform the beneficiary of a fund transfer you have requested to them. This service is convenient and readily accessible. It also provides an instant update to your beneficiary.
How to use:
You can personalise your email by including the following information:
To: The “To” field will be automatically filled in if you have updated your beneficiary’s email. Alternatively, you may choose to enter the email address on this page which will be automatically updated to the respective beneficiary's details.
From: You can input a name/nick and your personal email address that is familiar to your recipient in the “From” section. This will enable them to recognise who you are.
Cc: If you wish to receive a copy of the email, you can do so by selecting “Your email address (as above)”.
Personal Message: You can personalise your email by composing a message to the beneficiary. This is limited to a maximum of 150 characters.
Request Information: The details of the requested transfer will be included automatically as part of the email message with your personal account information filtered out so as to ensure your confidentiality.
Can I view my GIRO deductions which have been made previously?
Yes, you can view your GIRO deductions which have been made previously. Click on GIRO withdrawal history and you can enquire your past GIRO deduction history.
How can I remind myself of my GIRO payment schedule?
You can use the GIRO Reminder feature which allows you to setup GIRO reminder for yourself. This reminder service is free and you can choose to customise your own message in the reminder as well as schedule recurring monthly reminders up to a specified end date.
Can I delete a GIRO Reminder I have set previously, if the GIRO arrangement has been terminated?
You can delete the GIRO Reminder via the View/Delete Reminder screen. The View/ Delete Reminder function allows you to view and delete the reminders you have created.
Can I see the overview of all the GIRO Reminders I have setup?
Yes, you can do so via the View/ Delete Reminder screen. From this function, you can have an overview of all the reminders’ status you have set-up (both active and inactive).
SMS Notification Service for Internet-Banking customers
In our continuous efforts to provide you a more secured online banking experience, OCBC Internet-Banking will be implementing a new SMS Notification Service from 29 June 2009.
A validation SMS will be sent to you when you have successfully perform any of the following transactions:
- Add New Other Bank Beneficiary
- Add New Other Bank Beneficiary
To enjoy this SMS service, please ensure your mobile phone number is updated with the bank. If you wish to update your mobile phone number, you may do so at any of our OCBC ATMs, Internet-Banking or Mobile Banking.
You need to have an existing OCBC S$ Time Deposit account and an active receipt to make a time deposit placement online. If you do not have one, please visit any of OCBC branch today to open an account and make an active receipt.
To make a time deposit placement:
Select the account from which the principal amount is to be debited from.
Select on the time deposit account you wish to make a placement
Indicate the tenor.
Key in your principle amount for the placement.
Click on the “preview” button to proceed.
This service is however, not applicable for ESTEEM and CPF Time Deposit Account holders
You can make a time deposit placement online anytime from Mondays to Saturdays-between 10am to 10pm. This service is however, not available on Sundays and official Public Holidays in Singapore
Balance Transfer allows you to transfer outstanding balances with other bank’s credit cards, credit line accounts to your OCBC Credit Card and save on interest payments.
Travel Insurance allows you to purchase TravelWise online using any of your bank account. Activation is immediate upon successful submission of online application. By activating TravelWise online, you can now enjoy a complete peace of mind on your holiday.
Monthly Savings Account - a personal savings plan that helps you to save a fixed amount every month for every 24 consecutive months, while letting you earn higher interest than a usual savings or current account. You can now sign up for Monthly Savings Account on Internet Banking anytime and be on your way to meet your saving goals by having a sum of cash for that dream vacation or that big purchase when the plan matures.
What are CPF Investment, SRS and Securities Trading Account?
As part of Retirement Portfolio, you can now open a CPF Investment, SRS Account, online.
A CPF Investment Account allows you to invest your CPF funds into CPF approved financial instruments. The SRS Account allows you to put aside funds up to a maximum contribution cap per annum, for retirement.
You can also open a Securities Trading Account with online access via OCBC Securities Private Limited. For more information about the Retirement Portfolio suite of services, click here.
You will need to have an existing account (Deposit/ Credit Card/EasiCredit) to activate Travel Insurance online for yourself and/or your family.
To activate TravelWise, you will need to:
Fill up your particulars and your spouse's details (if applicable) and the number of children travelling on the same trip on the online application form.
Provide information about your travel.
Select the insurance plan you wish to purchase.
Enter your promotional code (if you have any) to enjoy additional discount off your premium.
Select the account for the premium amount to be debited from. Please ensure that the account you have selected has sufficient funds available.
Click on the "preview" button to proceed.
Once you have confirmed that all information provided is correct, click on "submit" to activate.
Upon successful submission, your application for Travel Insurance is completed.
Under the family plan, only immediate family members will be covered. This includes the applicant, his/her spouse (where applicable), and any number of child(ren). Information of the applicant's spouse is compulsory if the spouse is travelling on the same trip.
When would the cover commence and end for each trip?
The period of cover shall commence two hours before the Insured Person leaves Singapore or upon activation of cover whichever occurs later and shall terminate upon the return date or within 2 hours upon the Insured Person's arrival in Singapore, whichever occurs first.
How soon can my Travel Insurance application be activated?
Your application for TravelWise will only be completed and activated when you have successfully submitted your application and your payment transaction is successful. Please print out the acknowledgement page and policy guide for your reference.
Who can I contact if I wish to make changes or to cancel my previous application?
You can contact our Customer Service Officers at Overseas Assurance Corporation Ltd during office hours (Monday-Friday from 9am to 5pm) at (65) 6248 2628.
Can I buy the Travel Insurance for my family member?
You can buy TravelWise under the family plan if your spouse and child(ren) are travelling together on the same trip.
If your child(ren) is /are not travelling, you can choose to buy separate individual plan for yourself and your spouse. Activation can be done via the following method:
1) You and your spouse can login to your own Internet Banking to activate TravelWise.
2) If your spouse does not have an Internet Banking. He/She can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2662 from Monday to Friday, 9am to 6pm or 6334 6900 after office hours.
Can I buy the Travel Insurance for my extended family members, such as my parents, parents-in-laws, siblings and relatives?
The family plan under TravelWise is only offered to your immediate family members, i.e. your spouse and your legitimate children.
Your extended family members, such as parents, parents-in-laws, siblings, relatives etc are not eligible to apply under family plan. However, if your extended family members are OCBC account holders, they can activate individual TravelWise for themselves via Internet Banking or contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2662 from Monday to Friday, 9am to 6pm or 6334 6900 after office hours.
Are there any age criteria to activate Travel Insurance?
The insured adult (i.e. you and your spouse) must be aged between 18-70 years old as at departure date.
Your children must be 3 months old and above, but less than 18 years old (or up to 24 years old - if still studying full-time in a recognised institution or higher learning) as at departure date.
If you extend your trip, you can contact our Customer Service Officers at Overseas Assurance Corporation Ltd. at 6248 2628 from Monday to Friday, 9am to 5pm or 6334 6900 after office hours.
Please take note extension of your trip is only allowed during the period of cover.
You will need to have an existing account (Savings or Current) to sign up for Monthly Savings Account online. You will also need to nominate either your existing Savings or Current account to facilitate the debiting of the monthly fixed savings to the Monthly Savings Account.
You will need to have an existing account (Savings or Current) to sign up for Monthly Savings Account online. You will also need to nominate either your existing Savings or Current account to facilitate the debiting of the monthly fixed savings to the Monthly Savings Account.
What happens when I withdraw before the plan is mature?
Taking the 24 month savings plan as an example. If any withdrawal is made before the end of such 24th month period, you will be deemed to have terminated the plan early. Account holder will receive only the principal amount accumulated as of the date of termination. No interest will be payable in such circumstances. The Monthly Savings Account will then be converted to a Statement Savings Account and the prevailing monthly account Service Fee will be applicable if the monthly average balance of the account falls below the requirement minimum average balance.
How would I know if my new Savings or Current account has been opened?
Upon successful account opening, you will receive a letter from the Bank. This letter will also provide you your new Savings or Current account number. Your new Savings or Current account will be link to Channels services once you have indicated on the online form.
How do I activate Al-Wadi'ah Monthly Savings Account?
You will need to have an existing OCBC savings or current account to sign up for Monthly Savings Account online. This is because you will need to nominate either your existing OCBC savings or current account to facilitate the debiting of the monthly fixed savings to the Al-Wadi'ah Monthly Savings Account.
The first monthly savings will be debited from the nominated OCBC savings or current account on account opening date. The debiting of the monthly savings will be on the same day of the month as the account opening date. If the day falls on a Sunday or Public holiday, the debiting will take place on a business day before the day.
What happens when I withdraw before the savings period mature?
This is a 24-month savings account. If any withdrawal is made before the end of such 24-month period, you will be deemed to have terminated the account early. Account holder will receive only the principal amount accumulated as of the date of termination. In the event of an early termination of the Monthly Savings Account, and notwithstanding any other agreement between customer and OCBC to the contrary, OCBC shall have the right but not the obligation to pay hibah in respect of such terminated account at any rate(s) and in respect of any period(s) as may be determined by OCBC in its sole and absolute discretion. The Monthly Savings Account will be converted to a Al-Wadi'ah Savings Account and the prevailing monthly account service fee will be applicable if the monthly average balance of the account falls below the required minimum average balance.
Hospital Accident Care plan is a hospital income plan that pays you daily cash benefit of S$350 if you are hospitalized due to an accident for up to 730 days. This benefit doubles to S$700 if you are admitted to Intensive Care Unit (ICU), up to a maximum of 730 days.
This plan is eligible to all OCBC customers who have a deposit/Credit Card/EasiCredit account. You can also apply Hospital Accident Care for your spouse and child(ren).
Are there any age criteria in applying Hospital Accident Care?
The insured adult must be aged from 21 to 59 years old and the insured child must be aged from 1 to 17 years old to apply. For the insured adult, this plan is automatically renewed up to age 65 years old.
Does an insured child enjoy the same benefit limit as an insured adult?
An insured child is covered at a lower limit, i.e. an insured child receives a daily cash benefit of S$200 if he/she is hospitalized due to an accident for up to 730 days or S$400 if admitted to Intensive Care Unit (ICU) for up to 730 days.
Can I apply Hospital Accident Care for a third party?
You can only apply Hospital Accident Care for your spouse and children. Your relatives and friends can apply Hospital Accident Care on their own if they are OCBC account holders.
Yes, the excluded occupations are: police force personnel, fire service personnel, civil defense personnel, CISCO personnel, military personnel, chauffeurs, tax/dispatch/heavy vehicle/delivery drivers, security officers/guards, diver, cabin crew or pilot and those involved in underground work or offshore work or operation.
Who can I contact at Overseas Assurance Corporation Ltd for more information?
You can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2662 from Monday to Friday, 9am to 5pm. Alternatively, you can email to csbancassurance@oac.com.sg.
You need to have an existing account (Deposit/ Credit Card/EasiCredit) to Hospital Accident Care online. You need to:
• Fill up your particulars, your spouse's and children’s details (if enrolling) on the online application form.
• Enter your promotional code, if you have any, to enjoy additional discount off your premium.
• Select the account for the premium amount to be debited from. Please ensure that the account selected has sufficient balance for premium debiting.
• Click on the "preview" button to proceed.
• Once you have confirmed that all information provided is correct, click on "submit" to activate.
• Upon successful submission, your application for Hospital Accident Care is completed.
This is an automatic renewal policy on a monthly basis. As long as the monthly premium can be debited from the designated OCBC account by the premium due date, the policy will be renewed. Hence, you are advised to ensure that the nominated OCBC account has sufficient balance for debiting by the premium due date.
You need to have an existing account (Deposit/ Credit Card/EasiCredit) to apply SafeHOME online. You need to:
• Fill up your particulars and the details of the insured property in the online application form.
• Select the insurance plan you wish to purchase.
• Enter your promotional code, if you have any, to enjoy additional discount off your premium.
• Select the account for the premium amount to be debited from. Please ensure that the account selected has sufficient balance for premium debiting.
• Click on the "preview" button to proceed.
• Once you have confirmed that all information provided is correct, click on "submit" to apply. Upon successful submission, your application for SafeHOME is completed and OAC.
There are no age criteria to apply SafeHOME. However, please note that the benefits on Worldwide Personal Accident will be automatically terminated upon the insured attaining 70 years old.
This is an automatic renewal policy. As long as the annual premium can be debited from the nominated OCBC account upon the anniversary date, the policy will be renewed. Hence, you are advised to ensure that the designated OCBC account has sufficient balance for debiting upon renewal.
Yes, the excluded occupations are: police force personnel, fire service personnel, civil defense personnel, CISCO personnel, military personnel, chauffeurs, tax/dispatch/heavy vehicle/delivery drivers, security officers/guards, diver, cabin crew or pilot and those involved in underground work or offshore work or operation.
Who can I contact at Overseas Assurance Corporation Ltd for more information?
You can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2662 from Monday to Friday, 9am to 5pm. Alternatively, you can email to csbancassurance@oac.com.sg.
You need to have an existing account (Deposit/ Credit Card/EasiCredit) to SeniorCare online. You need to:
• Fill up your particulars and your spouse's details (if enrolling) on the online application form.
• Enter your promotional code, if you have any, to enjoy additional discount off your premium.
• Select the account for the premium amount to be debited from. Please ensure that the account selected has sufficient balance for premium debiting.
• Click on the "preview" button to proceed.
• Once you have confirmed that all information provided is correct, click on "submit" to activate.
• Upon successful submission, your application for SeniorCare is completed.
This is an automatic renewal policy on a monthly basis up to age 80 years old. As long as the monthly premium can be debited from the designated OCBC account by the premium due date, the policy will be renewed. Hence, you are advised to ensure that the nominated OCBC account has sufficient balance for debiting by the premium due date.
You can report the loss of your ATM card through OCBC Internet Banking. Your lost ATM card will be deactivated immediately. Select “Customer Service – Report Loss of ATM Card” from the left navigation bar after logging into your Internet Banking and follow the on-screen instructions provided.
Visit any of our branches, and a replacement card will be issued to you on the spot.
How do I issue a “Stop Cheque” instruction online?
The Stop Cheque function allows you to issue a stop payment instruction for cheques issued by you. Select “Customer Service – Stop Cheque Payment” from the left navigation bar after logging into your Internet Banking account. Follow the on-screen instructions to proceed.
The stop payment instruction can be for a single cheque or many cheques. The processing fee for the stop payment of a single cheque is $10.00, and each stop payment for a range of cheques is $30.00.
You can change your account mailing address online if you have the following accounts: a Savings, Current, Personal Line, Prestige Credit, Credit Card Account CPF Investment and/or SRS Account. You can only change the mailing address of these accounts that are tagged to your Internet Banking Access Code.
Except for CPF Investment and/or SRS Account, your mailing address will be updated real time. For CPF Investment and/or SRS Account, your mailing address will be updated in 2 working days.
Select “Personal Profile – Preferences” from the left navigation bar
You can personalise your welcome greeting, default account, file format for downloads, account nick names, favourite payees and favourite beneficiaries to be displayed on the first page (landing page) after you have logged in
After updating your preferences, click on “Preview” button to proceed
Review your preferences before clicking on the “Submit” button
You can access your messages by:
Clicking on the mail icon displayed on the top right hand corner of your screen on the fist page (landing page) after you logged in.
Alternatively, you can select “Secured Mailbox – Inbox/Sent Items/Compose” from the left navigation bar after logging into your Internet Banking account
The storage size of your message box is up to 5MB. However the bank does regular housekeeping on your read and unread messages. Messages that have been read are kept for three months while unread messages are kept up to a period of six months.
You can also choose to conduct regular housekeeping of your message box by deleting read messages which you feel no longer necessary to retain a copy.
How do I choose the types of notification I wish to receive?
You can change your preference in the “Smart Notification” section on the types of notification you wish to receive and whether you wish to receive them in your secured mailbox, your email account as well as SMS for fund transfer, bill payments or standard notifications.
