Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged or you could have exceeded the number of tries for the correct PIN.
Please call 1800 363 3333 (or +65 6363 3333 if you are overseas) to make a report.
The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.
You may request to change the daily withdrawal limit via the following methods:
The limit for transfer of funds to other OCBC bank accounts and Pay Any Card transactions is defaulted to S$5,000 per day, with a maximum monthly limit at S$25,000.
At an enhanced OCBC ATM (only available at selected OCBC branches):
1. Insert your OCBC ATM card
2. Select “Other Services” after entering your PIN
3. Select “Other Services”
4. Select “Update Contact Particulars”
Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.
Changes will take immediate effect.
For other accounts, you may change your personal details by calling the Contact Centre, at a branch, mailing in the form or via online banking.
Please call 1800 363 3333 for assistance.
Do's & Don't's on ATM Card PIN Managment
Security Tips When Performing Your ATM / ATM Plus / ADM Transaction
*Participating banks include Maybank, Public Bank, CIMB Bank, Hong Leong Bank, Bank Rakyat, Affin Bank and RHB Bank.
^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee will be debited to your card account as part of the foreign currency transaction
From 11 May 2012, we will be deactivating the overseas ATM cash withdrawal feature on your OCBC cards. You will no longer be able to withdraw cash from overseas ATMs using your OCBC ATM, credit or debit card that is linked to your savings or current account.
However, if you wish to retain this feature or are planning a trip abroad, you may request to have your card(s) reactivated for your convenience via the following methods: